System and method for providing information to a user of a telephone about another party on a telephone call

• US 8,848,886 B2
• Filed: 06/25/2008
• Issued: 09/30/2014
• Est. Priority Date: 06/25/2008
• Status: Active Grant

• Current Assignee: CenturyLink Intellectual Property LLC (Lumen Technologies, Inc.)
• Original Assignee: CenturyLink Intellectual Property LLC (Lumen Technologies, Inc.)
• Inventors: Toner, Victoria M., Hawkins, Johnny, Schermerhorn, Rich, Gupta, Shekhar, Roberts, Mike A., Chatterjee, Koushik
• Primary Examiner(s): WOO, STELLA L
• Application Number:
  US12/146,049
• Publication Number:
  US 20090323912A1
• Time in Patent Office: 2,288 Days
• Field of Search: 379/93.23, 379/90.01, 379/93.12, 379/142.06, 379/142.17
• US Class Current: 379/93.23
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/42093 Notifying the calling party of information on the called or connected party
• CPC Class Codes: H04M 7/0012 Details of application programming interfaces [API] for telephone networks; Arrangements which combine a telephonic communication equipment and a computer, i.e. computer telephony integration [CPI] arrangements
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

A system and method for displaying information to a user of a telephone during a telephone call may include requesting information from a plurality of applications in response to receiving data indicative of a telecommunications device during a telephone call. The information may include information associated with a second user of the telecommunications device. The information received from the applications may be displayed for the first user to view during the telephone call.

Claims

1. A system configured to display information to a user of a first telecommunications device during a telephone call with a second user of a second telecommunications device, said system comprising:

an input/output (I/O) unit configured to communicate voice and data communications via a network;

an electronic display configured to display a user interface for the first user; and

a processing unit in communication with said I/O unit and electronic display, said processing unit configured to;

in response to receiving, from the first telecommunications device, data indicative of the second telecommunications device with which the first telecommunications device is in communication during a telephone call, request information from a plurality of applications, the information including at least the second user'"'"'s telephone number, contact information, personal information and one or more future events associated with the second user, wherein at least one of the applications is remotely located with respect to said processing unit and available via a network; and

display the information received from the applications on said electronic display for the first user to view during the telephone call;

wherein the system is separate from the first telecommunications device and the second telecommunications device, and the I/O unit is in communication with the first telecommunication device.

2. The system according to claim 1, wherein the plurality of applications include at least two of a content management application, calendar management application, email management application, document management application, content management application, menu management application, website management application, and database management application.

3. The system according to claim 1, wherein the data indicative of the second telecommunications device includes a telephone number of the second telecommunications device.

4. The system according to claim 1, wherein said processing unit, in displaying the information received from the applications, is configured to display a graphical user interface having a plurality of regions, each region configured to display information from respective different applications.

5. The system according to claim 1, wherein at least one of the applications is locally located with respect to said processing.

6. The system according to claim 1, wherein said processing unit is further configured to receive the data via Voice over Internet Protocol (VoIP) data packets and communicate the VoIP data packets to a the first telecommunication device.

7. The system according to claim 1, wherein said processing unit is further configured to display a list of selectable elements that enable the first user to purchase goods or services in response to viewing the information displayed on said electronic display.

8. The system of claim 1 wherein the second user'"'"'s contact information comprises the second user'"'"'s name, business organization name and title.

9. The system according to claim 1 wherein the second user'"'"'s personal information comprises the second user'"'"'s birthdate, number of children and spouse'"'"'s name.

10. The system of claim 1 wherein the one or more future events associated with the second user comprises a notification that the second user'"'"'s occurs in the next week.

11. A method for displaying information to a first user of a first telecommunications device during a telephone call with a second user of a second telecommunications device, said method comprising:

in response to receiving, at a computer and from the first telecommunications device, data indicative of the second telecommunications device during the telephone call requesting, by the computer, information from a plurality of applications, the information including at least the second user'"'"'s telephone number, contact information, personal information and one or more future events associated with the second user, wherein requesting information from at least one of the applications includes requesting information from at least one application remotely located and available via a network;

displaying the information received from the applications for a first user to view during the telephone call;

wherein the computer is separate from the first telecommunications device and the second telecommunications device, and the computer is in communication with the first telecommunications device.

12. The method according to claim 11, requesting information from a plurality of applications includes requesting information from at least two of a content management application, calendar management application, email management application, document management application, content management application, menu management application, website management application, and database management application.

13. The method according to claim 11, wherein receiving the data indicative of the second telecommunications device includes receiving a telephone number of the second telecommunications device.

14. The method according to claim 11, wherein, in displaying the information received from the applications, displaying a graphical user interface having a plurality of regions, each region configured to display information from respective different applications.

15. The method according to claim 11, wherein requesting information from at least one of the applications includes requesting information from at least one application locally located.

16. The method according to claim 11, further comprising:

receiving the data via Voice over Internet Protocol (VoIP) data packets; and

communicating the VoIP data packets to the first telecommunications device for the first user to utilize during the telephone call.

17. The method according to claim 11, further comprising displaying a list of selectable elements that enable the first user to purchase goods or services in response to viewing the information.

18. The method of claim 11 wherein the second user'"'"'s contact information comprises the second user'"'"'s name, business organization name and title.

19. The method of claim 11 wherein the second user'"'"'s personal information comprises the second user'"'"'s birthdate, number of children and spouse'"'"'s name.

20. The method of claim 11 wherein the one or more future events associated with the second user comprises a notification that the second user'"'"'s occurs in the next week.