Insurance coverage management system

• US 8,849,684 B1
• Filed: 01/07/2014
• Issued: 09/30/2014
• Est. Priority Date: 05/12/2011
• Status: Expired due to Fees

• Current Assignee: RISK Management Technologies LLC
• Original Assignee: RISK Management Technologies LLC
• Inventors: Hura, Thomas D., Luketic, Daniel A., Kilpatrick, Philip A.
• Primary Examiner(s): Johnson, Gregory
• Application Number:
  US14/149,004
• Time in Patent Office: 266 Days
• Field of Search: None
• US Class Current: 705/4
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

A coverage management system is described herein that enables an insurance agent and an insured party to engage in a streamlined insurance procurement process. The coverage management system facilitates generation of interactive insurance-related documents, provides mechanisms to interact with the documents, and optimizes agent-insured interaction via the insurance-related documents.

Claims

1. A method, comprising:

receiving, at a server apparatus, from a first user terminal associated with a first user, information for storage on a non-transitory, computer-readable medium of the server apparatus as an insurance-related document;

notifying a second user of receipt, by the server apparatus, of the insurance-related document from the first user terminal;

receiving, at the server apparatus, a request from a second user terminal, associated with the second user, to view the insurance-related document;

transmitting a representation of the insurance-related document to the second user terminal for display on a user interface of the second user terminal;

monitoring interactions with the insurance-related document by the second user via the user interface of the second user terminal; and

notifying the first user of the interactions monitored.

2. The method of claim 1, wherein the information comprises a set of selected insurance coverage options, the set of selected insurance coverage options being a subset of a set of available insurance coverage options.

3. The method of claim 2, further comprising transmitting, from the server apparatus, the set of available insurance coverage options, for display on a user interface of the first user terminal.

4. The method of claim 3, further comprising receiving, at the server apparatus, information related to the second user, wherein the information related to the second user is acquired from at least one of an internal source or an external source.

5. The method of claim 4, wherein the internal source includes the non-transitory, computer-readable storage medium of the server apparatus and the external source includes at least one of an agency management system or publically-accessible remote database.

6. The method of claim 4, the information related to the second user includes at least one of demographic information, location-dependent information, or industry information, and

the method further comprises:

generating a set of suggested coverage options based on at least one of the demographic information, location-dependent information, or industry information; and

transmitting the set of suggested coverage options to the first user terminal.

7. The method of claim 4, further comprising selecting a template based on the information related to the second user, wherein the template includes the set of available insurance coverage options transmitted to the first user terminal.

8. The method of claim 2, further comprising generating the insurance-related document based on the set of selected insurance coverage options received.

9. The method of claim 1, wherein monitoring the interactions with the insurance-related document further comprise receiving, at the server apparatus, input related to the insurance-related document obtained via the user interface of the second user terminal.

10. The method of claim 1, further comprising:

generating a report of the interactions monitored; and

storing the report on the non-transitory, computer-readable medium for retrieval by the first user or the second user.

11. The method of claim 1, further comprising transmitting the insurance-related document to an agency management system.

12. An apparatus, comprising:

an interface configured to communicatively couple the apparatus to a network;

a processor; and

a non-transitory, computer-readable storage medium having stored thereon computer-executable modules, wherein the non-transitory, computer-readable medium comprises;

a core module configured to generate a document, to monitor input received corresponding to the document, and to associate the input received with the document;

a data management module configured to manage information retained on the non-transitory, computer-readable storage medium, wherein the information includes at least one of the document or the input received; and

a notification module configured to transmit a notification to a user, the notification being in response to generation of the document or receipt of input corresponding to the document.

13. The apparatus of claim 12, wherein the document is an interactive document such that content of the interactive document is displayed in association with one or more interactive elements that enable the content to be modified.

14. The apparatus of claim 13, wherein the input received corresponding to the document monitored by the core module comprises operations on the one or more interactive elements.

15. The apparatus of claim 14, wherein the interactive document further comprises one or more information elements respectively corresponding to the one or more interactive elements such that input received on a specific interactive element relates to a specific corresponding information element.

16. The apparatus of claim 12, wherein the document is an insurance-related document.

17. The apparatus of claim 12, wherein the core module generates the document based on a set of information elements selected from a plurality of available information elements, the core module receives the set of information elements selected as input from the user.

18. A non-transitory, computer-readable storage medium having stored thereon computer-executable instructions that, in response to execution, cause a computing device to perform operations, said operations comprising:

transmitting a first user interface, to a first user;

generating a document based on input received from the first user via the first user interface;

notifying a second user that the document is generated;

transmitting, to the second user upon request, a second user interface that displays the generated document;

recording interactions of the second user with the document input via the second user interface; and

notifying the first user of the interactions of the second user.

19. The non-transitory, computer-readable medium of claim 18, wherein the document is an insurance-related document such that the first user interface includes a plurality of insurance coverage options which are selectable by the first user, and

wherein the non-transitory, computer-readable medium having further stored thereon computer-executable instructions that cause the computing device to perform:

receiving a set of insurance coverage options selected by the first user via the first user interface; and

creating the document based on the set of insurance coverage options selected by the first user.

20. The non-transitory, computer-readable storage medium of claim 19, wherein the second user interface includes the plurality of insurance coverage options, which are selectable by the second user, with the set of insurance coverage options selected by the first user being indicated, and

wherein the non-transitory, computer-readable storage medium having further stored thereon computer-executable instructions that cause the computing device to perform:

receiving input from the second user via the second user interface related to the plurality of insurance coverage options selectable by the second user; and

updating the document based on the input from the second user.