Interface system and method of building rules and constraints for a resource scheduling system
First Claim
1. A computer-implemented method of building rules and constraints for a resource scheduling system within a call center, comprising:
- displaying to a user a current rule fragment, such rule fragment comprising a blank space, wherein the current rule fragment is a portion of a completed rule used to generate a schedule for an employee within the call center;
filling said blank space of the current rule fragment with a value selected by said user, so as to create the completed rule, wherein the selected value comprises a value selected from a displayed list and a value that is entered directly;
allowing a user to impose at least one self-referential constraint on the completed rule, wherein the at least one self-referential constraint is assignable to the employee to be scheduled;
allowing a user to impose at least one self-referential tolerance on the completed rule; and
generating the schedule for the employee within the call center based on the completed rule.
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Accused Products
Abstract
The present invention is an interface system for interactively building rules and constraints. The interface system comprises of an output display configured to show a user a partial complete rule with a current rule fragment, such rule fragment comprising a blank space. The user can fill in the blank space by either choosing from a list or by typing in text in the blank space. After the blank space is filled, a completed rule is generated. The interface system then assigns this rule to one or more person in a resource scheduling system. The present invention can be used for agent scheduling in a call center environment.
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Citations
5 Claims
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1. A computer-implemented method of building rules and constraints for a resource scheduling system within a call center, comprising:
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displaying to a user a current rule fragment, such rule fragment comprising a blank space, wherein the current rule fragment is a portion of a completed rule used to generate a schedule for an employee within the call center; filling said blank space of the current rule fragment with a value selected by said user, so as to create the completed rule, wherein the selected value comprises a value selected from a displayed list and a value that is entered directly; allowing a user to impose at least one self-referential constraint on the completed rule, wherein the at least one self-referential constraint is assignable to the employee to be scheduled; allowing a user to impose at least one self-referential tolerance on the completed rule; and generating the schedule for the employee within the call center based on the completed rule. - View Dependent Claims (2, 3, 4, 5)
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Specification