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Quality of service prediction and call failover

  • US 8,854,954 B2
  • Filed: 04/24/2012
  • Issued: 10/07/2014
  • Est. Priority Date: 04/24/2012
  • Status: Expired due to Fees
First Claim
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1. A computer program product residing on a non-transitory computer-readable storage medium having a plurality of instructions stored thereon, which, when executed by a processor, cause the processor to perform operations comprising:

  • monitoring one or more characteristics of an electronic call;

    determining a current quality-of-service score based upon, at least in part, the one or more characteristics;

    storing the current quality-of-service score in a storage device as a previously-determined current quality-of-service score;

    determining a predicted quality-of-service score based upon, at least in part, one or more of the previously-determined current quality-of-service scores, the current quality-of-service score, and the one or more characteristics, wherein the predicted quality-of-service score is associated with one or more future times;

    providing to one or more of a participant associated with the electronic call and a moderator associated with the electronic call a visual indicator associated with one or more of a set of current quality-of-service scores, the predicted quality-of-service score, and whether the predicted quality-of-service score falls beneath a threshold quality-of-service score;

    providing a failover connection associated with the electronic call; and

    replacing a current connection associated with the electronic call with the failover connection based upon, at least in part, one or more of the predicted quality-of-service score and the threshold quality-of-service score.

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