Methods and systems for call routing via a telephone number

• US 8,855,107 B1
• Filed: 01/18/2012
• Issued: 10/07/2014
• Est. Priority Date: 07/01/2005
• Status: Expired due to Fees

• Current Assignee: CallWave Communications, LLC
• Original Assignee: CallWave Communications, LLC
• Inventors: Kirchhoff, Leland W., Trandal, David S., Kelley, Colin
• Primary Examiner(s): Phillips, Hassan
• Assistant Examiner(s): RAHGOZAR, OMEED DANIEL
• Application Number:
  US13/353,278
• Time in Patent Office: 993 Days
• Field of Search: None
• US Class Current: 370/352
• CPC Class Codes: H04M 1/2535 adapted for voice communication over an Internet Protocol [IP] network Voice over Internet Protocol (VoIP) network equipment and services H04M7/006; implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP] H04L69/16
• CPC Class Codes: H04M 2203/2094 Proximity
• CPC Class Codes: H04M 2203/6045 Identity confirmation
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/46 Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained

Abstract

The present invention relates generally to telecommunications and in particular to systems and methods for routing telephone calls. By way of example, a first address, such as a first phone number, can be associated with a telephonic terminal, such as a mobile phone. Incoming calls to the first address can be routed to the telephonic terminal or to other destinations based on telephonic terminal status.

Claims

1. A method of processing calls, the method comprising:

receiving over a network at a call processing system operated by a first service provider a first call from a caller directed to a first phone address of a user, wherein the user receives wireless service from a wireless provider, and wherein signaling information associated with the first call includes the phone address of the caller and the first service provider is different than the wireless provider of the user;

originating a second call from the call processing system to a mobile device of the user, wherein the mobile device accesses wireless service provided by the wireless provider of the user;

determining if the mobile device of the user is unavailable by detecting a voice prompt provided by the wireless provider of the user and without accessing a Home Location Register system of the user'"'"'s wireless provider, wherein the caller does not hear the user unavailable voice prompt;

querying a call processing system database to determine an alternate phone address associated with the user;

originating a third call from the call processing system to the alternate phone address associated with the user, wherein signaling information associated with the third call includes an identifier associated with the caller so that the third call appears to be originating from the caller; and

,

bridging the first call with the third call.

2. The method as defined in claim 1, wherein the second and/or third call originates over a Voice over Internet Protocol (VoIP) network.

3. The method as defined in claim 1, wherein the third call from the call processing system is to a destination phone address which is not the same as the first phone address called by the caller in the first call.

4. The method as defined in claim 1, wherein the origination of the third call is a transfer of the second call.

5. The method as defined in claim 1, wherein the call information includes a designation as to whether the calling party'"'"'s phone number is private.

6. The method as defined in claim 1, wherein the phone address destination of the third call is selected based at least in part on the geographic location of the user.

7. The method as defined in claim 1, wherein the caller hears a ringback tone selected by the user.

8. The method as defined in claim 1, wherein the caller is prompted to disclose caller identification information if their caller ID is blocked or restricted.

9. The method as defined in claim 1, further comprising automatically rejecting the first call if the first call is from a telemarketer.

10. The method as defined in claim 1, wherein the call processing system is a softswitch.

11. The method as defined in claim 1, the method further comprising providing an audible notification to the user via at least one telephonic device while the user is in communication with the calling party via the at least one telephonic device, wherein the audible notification is not transmitted to the calling party and the audible notification is related to call time.

12. A method of processing calls, the method comprising:

receiving over a network at a call processing system operated by a first service provider a first call from a caller directed to a first phone address of a user, wherein the user receives wireless service from a wireless provider, and wherein signaling information associated with the first call includes the phone address of the caller and the first service provider is different than the wireless provider of the user;

originating a second call from the call processing system to a mobile device number of the user, wherein the mobile device number is other than first phone address of the user;

determining if the mobile device of the user is unavailable by detecting a voice prompt provided by the wireless provider of the user and without accessing a Home Location Register system of the user'"'"'s wireless provider, wherein the first call is not answered during a period in which the second call is originated and the mobile device is determined to be unavailable;

querying a call processing system database to determine an alternate phone address associated with the user; and

,

connecting the caller to the alternate phone address associated with the user, wherein signaling information associated with the second call includes an identifier associated with the caller so that the second call appears to be originating from the caller.

13. The method as defined in claim 12, wherein connecting the caller to the alternate phone address associated with the user includes a call transfer.

14. The method as defined in claim 12, wherein the call information includes a designation as to whether the calling party'"'"'s phone number is private.

15. The method as defined in claim 12, wherein the database query to determine an alternate phone address associated with the user is based at least in part on the geographic location of the user.

16. The method as defined in claim 12, wherein the caller hears a ringback tone selected by the user.

17. The method as defined in claim 12, wherein the caller is prompted to disclose caller identification information if their caller ID is blocked or restricted.

18. A system for processing calls, comprising:

one or more processing devices;

instructions stored in non-transitory computer readable memory that, when executed by the one or more processing devices, cause the system to perform operations comprising;

receiving over a network at the system operated by a first service provider a first call from a caller directed to a first phone address of a user, wherein the user receives wireless service from a wireless provider, and wherein signaling information associated with the first call includes the phone address of the caller and the first service provider is different than the wireless provider of the user;

originating a second call to a mobile device number of the user, wherein the mobile device number is other than first phone address of the user;

determining if the mobile device of the user is unavailable by detecting a voice prompt provided by the wireless provider of the user and without accessing a Home Location Register system of the user'"'"'s wireless provider, wherein the first call is not answered during a period in which the second call is originated and the mobile device is determined to be unavailable;

querying a database to determine an alternate phone address associated with the user; and

,

connecting the caller to the alternate phone address associated with the user, wherein signaling information associated with the second call includes an identifier associated with the caller so that the second call appears to be originating from the caller.

19. The system as defined in claim 18, wherein the system is connecting the caller to the alternate phone address associated with the user by invoking a call transfer.

20. The system as defined in claim 18, wherein the database query to determine an alternate phone address associated with the user is based at least in part on the geographic location of the user.