Technique for customizing a user interface

• US 8,856,670 B1
• Filed: 08/25/2009
• Issued: 10/07/2014
• Est. Priority Date: 08/25/2009
• Status: Active Grant

• Current Assignee: Intuit, Inc.
• Original Assignee: Intuit, Inc.
• Inventors: Correa, Arthur J., Scatamacchia, Holly, Thakur, Amritanshu
• Primary Examiner(s): TITCOMB, WILLIAM D
• Application Number:
  US12/547,319
• Time in Patent Office: 1,869 Days
• Field of Search: 715/747, 715/734, 345/736, 345/737, 345/738, 345/733
• US Class Current: 715/765
• CPC Class Codes: G06F 3/048 Interaction techniques based on graphical user interfaces [GUI]
• CPC Class Codes: G06F 9/451 Execution arrangements for user interfaces

Abstract

A customization technique that provides a customized user interface in software to a user based on user behaviors while using the user interface during one or more sessions is described. In this customization technique, a usage pattern of the user is determined from the user behaviors, and a user-specific customization of the user interface is generated based on the determined usage pattern. Note that determining the usage pattern may involve generating a directed graph in which vertices correspond to visual components in the user interface and edges between vertices correspond to user behaviors. Then, the user interface in a current release of the software is customized based on the user-specific customization. For example, the customized user interface may include: only a subset of the visual components; a different order of the visual components; and/or a visual component associated with a set of operations.

Claims

1. A computer-implemented method for customizing a user interface, comprising:

receiving information associated with behaviors for a set of users when each user interacts with the user interface, wherein, for each user in the set, the information associated with the behavior for the user describes a set of functions of the user interface that are used by the user;

recording the behaviors for the set of users using a directed graph, wherein recording the behaviors for the set of users comprises using the directed graph to aggregate the received information, wherein vertices in the directed graph correspond to visual components in the user interface, and wherein edges in the directed graph that are between the vertices correspond to actions taken by the set of users by using the visual components;

determining a usage pattern from the recorded behaviors for the set of users, wherein said determining comprises identifying at least one path in the directed graph that corresponds to a sequence of actions taken by the set of users by using visual components;

generating a user-specific customization of the user interface based on the determined usage pattern, wherein said generating comprises creating a function that performs the sequence of actions; and

customizing the user interface based on the user-specific customization, wherein said customization comprises adding a visual component to the user interface that corresponds to the function.

2. The method of claim 1, wherein the user behaviors occur during multiple sessions in which the user interacts with the user interface.

3. The method of claim 1, wherein determining the usage pattern comprises using the directed graph to identify a path from a start point in the graph corresponding to a visual component for the user interface to an end point in the graph corresponding to different visual component for the user interface,

wherein generating the user-specific customization comprises determining a shorter path in the graph from the start point to the end point, and

wherein customizing the user interface comprises using the user interface to present a visual component for the shorter path, wherein, when activated, the visual component for the shorter path performs a set of operations from the start point to the end point that use the shorter path.

4. The method of claim 1, wherein generating a user-specific customization of the user interface comprises:

determining that an interaction with the user interface for a given user of the user interface is below a predetermined level; and

generating a user-specific customization of the user interface for the given user based on the determined usage pattern for users other than the given user.

5. The method of claim 1, wherein, when a given user in the set of users interacts with the user interface by taking an action that involves using a given set of the visual components, recording the behaviors for the given user using the directed graph comprises generating a path in the directed graph that begins at a starting vertex in the vertices and ends at an ending vertex in the vertices,

wherein the starting vertex corresponds to a visual component in the given set of visual components that the user uses first while taking the action,

wherein the ending vertex corresponds to a visual component in the given set of visual components that the user uses last while taking the action, and

wherein the path traverses vertices that correspond to other visual components in the given set of visual components in a same order as a chronological order in which the user used the other visual components while taking the action.

6. The method of claim 1, wherein recording the user behaviors comprises generating the directed graph.

7. The method of claim 6, wherein the directed graph includes weights associated with at least some of the edges;

and

wherein a given weight indicates a frequency of a user behavior corresponding to a given edge in one or more sessions during which the user interacts with the user interface.

8. The method of claim 6, wherein determining the usage pattern involves identifying one or more paths through the directed graph;

and

wherein a given path starts at a first vertex and ends at a second vertex.

9. The method of claim 6, wherein, for each user in the set, the information associated with the behavior for the user is collected at a client computer for the user and sent to a server computer,

wherein the aggregating the received information, the generating the directed graph, the determining the usage pattern, and the generating the user-specific customization are performed at the server, and

wherein customizing the user interface comprises, for each user in the set, customizing the user interface at the client computer for the user by receiving the user-specific customization from the server at the client computer.

10. The method of claim 6, wherein generating the user-specific customization involves selecting a subset of the visual components in the directed graph that includes one or more visual components;

and

wherein customizing the user interface involves presenting the selected subset of the visual components and excluding the remaining visual components in the directed graph.

11. The method of claim 10, wherein an order of the presented subset of the visual components is based on frequencies of use, by the user, of the visual components.

12. The method of claim 10, wherein an order of the presented subset of the visual components is based on an order of usage of the visual components in one or more paths through the directed graph;

and

wherein a given path starts at a first vertex and ends at a second vertex.

13. The method of claim 6, wherein generating the user-specific customization involves selecting a subset of the visual components in the directed graph that includes one or more visual components;

and

wherein customizing the user interface involves changing positions in the user interface of the selected subset of the visual components.

14. The method of claim 13, wherein an order of the presented subset of the visual components is based on frequencies of use, by the user, of the visual components.

15. The method of claim 13, wherein an order of the presented subset of the visual components is based on an order of usage of the visual components in one or more paths through the directed graph;

and

wherein a given path starts at a first vertex and ends at a second vertex.

16. A computer-program product for use in conjunction with a computer system, the computer-program product comprising a non-transitory computer-readable storage medium and a computer-program mechanism embedded therein for customizing a user interface, the computer-program mechanism including:

instructions for receiving information associated with behaviors for a set of users when each user interacts with the user interface, wherein, for each user in the set, the information associated with the behavior for the user describes a set of functions of the user interface that are used by the user;

instructions for recording the behaviors for the set of users using a directed graph, wherein recording the behaviors for the set of users comprises using the directed graph to aggregate the received information, wherein vertices in the directed graph correspond to visual components in the user interface, and wherein edges in the directed graph that are between the vertices correspond to actions taken by the set of users by using the visual components;

instructions for determining a usage pattern from the recorded behaviors for the set of users, wherein said determining comprises identifying at least one path in the directed graph that corresponds to a sequence of actions taken by the set of users by using visual components;

instructions for generating a user-specific customization of the user interface based on the determined usage pattern, wherein said generating comprises creating a function that performs the sequence of actions; and

instructions for customizing the user interface based on the user-specific customization, wherein said customization comprises adding a visual component to the user interface that corresponds to the function.

17. The computer-program product of claim 16, wherein recording the user behaviors comprises generating the directed graph.

18. The computer-program product of claim 17, wherein the directed graph includes weights associated with at least some of the edges;

and

wherein a given weight indicates a frequency of a user behavior corresponding to a given edge in one or more sessions during which the user interacts with the user interface.

19. The computer-program product of claim 17, wherein determining the usage pattern involves identifying one or more paths through the directed graph;

and

wherein a given path starts at a first vertex and ends at a second vertex.

20. The computer-program product of claim 17, wherein generating the user-specific customization involves selecting a subset of the visual components in the directed graph that includes one or more visual components;

and

wherein customizing the user interface involves presenting the selected subset of the visual components and excluding the remaining visual components in the directed graph.

21. The computer-program product of claim 17, wherein generating the user-specific customization involves selecting a subset of the visual components in the directed graph that includes one or more visual components;

and

wherein customizing the user interface involves changing positions in the user interface of the selected subset of the visual components.

22. A computer system, comprising:

a processor;

non-transitory memory; and

a program module, wherein the program module is stored in the memory and configurable to be executed by the processor to configure a user interface, the program module including;

instructions for receiving information associated with behaviors for a set of users when each user interacts with the user interface, wherein, for each user in the set, the information associated with the behavior for the user describes a set of functions of the user interface that are used by the user;

instructions for recording the behaviors for the set of users using a directed graph, wherein recording the behaviors for the set of users comprises using the directed graph to aggregate the received information, wherein vertices in the directed graph correspond to visual components in the user interface, and wherein edges in the directed graph that are between the vertices correspond to actions taken by the set of users by using the visual components;

instructions for determining a usage pattern from the user behaviors for the set of users, wherein said determining comprises identifying at least one path in the directed graph that corresponds to a sequence of actions taken by the set of users by using visual components;

instructions for generating a user-specific customization of the user interface based on the determined usage pattern, wherein said generating comprises creating a function that performs the sequence of actions; and

instructions for customizing the user interface based on the user-specific customization, wherein said customization comprises adding a visual component to the user interface that corresponds to the function.