Alert event platform

• US 8,856,807 B1
• Filed: 01/04/2011
• Issued: 10/07/2014
• Est. Priority Date: 01/04/2011
• Status: Active Grant

• Current Assignee: The PNC Financial Services Group, Inc.
• Original Assignee: The PNC Financial Services Group, Inc.
• Inventors: Khapre, Vishal Dilip, Olson, John Curtis
• Primary Examiner(s): Puente, Emerson
• Assistant Examiner(s): Kamran, Mehran
• Application Number:
  US12/984,075
• Time in Patent Office: 1,372 Days
• Field of Search: None
• US Class Current: 719/318
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions

Abstract

Various systems, processes, tools and techniques are provided for managing and processing alerts associated with different business events that impact a corporate entity. In various aspects, the system may employ an event-driven architecture to process business events and then provide customers and other system users with a mechanism for having have visibility into those business events through a subscription process, for example. Subscribers may be offered the ability to tap into different streams of business events, filter the event streams to obtain information only for events of interest, and then receive alerts associated with the events via one or more communication media or channels.

Claims

1. A system for processing alert event information, the system comprising:

a processor configured for receiving event data, including alert event data, from one or more source systems and storing the data in a non-transitory data storage media;

wherein the processor is further configured for directing the function of at least the following modules;

a batch processing module programmed for processing batch transactions including alert events and also programmed-for processing real-time transactions including alert events;

an alert capture module programmed for accepting alert events and performing validation of the alert events, wherein the alert capture module is programmed to map each alert event into an alert common format for use by multiple modules and components of the system;

a decision making module including;

(i) an alert subscription filter programmed to match the alert events with one or more corresponding subscription preferences stored in an alert preferences database operatively associated with the decision making module, and,

(ii) a rules processing component programmed to receive the alert events, to combine the alert events with the subscription preferences, wherein the subscription preferences are added to the alert events, to invoke one or more business rules in association with the alert events and the subscription preferences with a business rules engine operatively associated with the decision making module, and to assign a unique alert identifier to each new alert event; and

,

an alert subscription module programmed for routing alert notifications to one or more subscriber systems based on one or more subscription decisions made by the rules processing component of the decision making module; and

wherein the batch processing module is programmed to read from a flat file and separate data records into individual alert event records such that data associated with each alert event record is identified; and

wherein the data associated with each alert event record comprises at least one of a sender by file name, a directory of a file drop, and a file format or record format; and

wherein the electronic computer processor determines whether the unique alert identifier corresponds to an aggregation key identifier;

upon determining that the unique alert identifier corresponds to an aggregation key identifier;

the electronic computer processor filters alert event data by the aggregation key identifier and by a delivery date for grouping related alert events into an ordered list;

the electronic computer processor designates at least one alert event for deferred processing;

the electronic computer processor calculates a time of delivery for the at least one designated alert event for deferred processing; and

the electronic computer processor communicates the alert events designated for deferred processing to a deferral and aggregation queue;

upon determining that the unique alert identifier does not correspond to an aggregation key identifier;

the electronic computer processor designates at least one alert event for immediate processing;

the electronic computer processor communicates the alert events designated for immediate processing to a real time queue; and

the electronic computer processor communicates at least one of the alert events designated for deferred processing in the deferral and aggregation queue to the real time queue after the calculated time of delivery; and

wherein the electronic computer processor routes the alert notifications to the one or more subscriber systems according to the alert events in the real time queue based on the one or more subscription decisions made by the rules processing component of the decision making module.

2. The system of claim 1, wherein the alert capture module further includes an alert receipt component programmed to filter alert event messages in accordance with an alert metadata database.

3. The system of claim 2, wherein the alert receipt component is programmed to log and disregard alert events having an event type not defined in the alert metadata database.

4. The system of claim 1, wherein the alert capture module further comprises an alert receipt component programmed to determine quality of service requirements from associated entries in a metadata database in accordance with an event type identifier for the alert event.

5. The system of claim 1, wherein the alert capture module further comprises an alert resend component programmed to query one or more records of an audit database in association with constructing an alert event based on the unique alert identifier for resubmission.

6. The system of claim 1, wherein the system is programmed with multiple auditing levels to alter the number of audit points and the amount of detail supplied by audits of the system.

7. The system of claim 1, wherein the data associated with each alert event record comprises a sender by file name, a directory of a file drop, and a file format or record format.

8. The system of claim 1, wherein the alert subscription module includes one or more notification stubs programmed to store knowledge for delivery of the alert notifications in response to different communication channels.

9. The system of claim 1, wherein the electronic computer processor verifies whether an event identifier exists in the alert event data and populates the event identifier if no event identifier exists in the alert event data, and wherein the alert capture module maps each alert event into the alert common format based on the event identifier.

10. The system of claim 1, wherein the electronic computer processor inserts the ordered list of alert events into an alert packet and communicates the alert packet to the real time alerts queue.

11. The system of claim 1, wherein the alert subscription module further comprises a deferrals and aggregation loader programmed to receive alert events from the rules processing component determined as applicable to one or more deferral or aggregation processes.

12. The system of claim 1, wherein the one or more business rules contain an indication of eligibility of an alert event for aggregation with other events and the electronic computer processor aggregates alert events based on a line of business defined in the one or more business rules.

13. The system of claim 1, wherein the electronic computer processor performs an aggregation process only for alert events having the same event type designation.

14. The system of claim 1, further comprising a logging and auditing module programmed to track data transactions and audit at least one component of the system.

15. The system of claim 14, wherein the logging and auditing module is further programmed to perform a full audit including all information related to a selected alert event including metadata as processed through predetermined functional processing points within the system, and to provide the information related to the selected alert event to a user as audit search results, and wherein the information related to the selected alert event comprises error information associated with an error that occurred during processing of the selected alert event.

16. The system of claim 14, wherein the logging and auditing module is further programmed to perform a performance audit including only sufficient information to trace an alert event through the system to a functional process point such that the performance audit does not include information specific to a line of business or information regarding a particular alert event.

17. The system of claim 1, wherein the alert subscription module further comprises an alert notification engine programmed to route the alert events based on subscription decisions made by the rules processing component and a deferrals and aggregation engine.

18. The system of claim 1, wherein the system comprises a computing system of a financial institution, and wherein the alert notifications comprise transactional information on accounts held by a subscriber with the financial institution.

19. The system of claim 1, wherein the electronic computer processor defers a notification of at least one alert event based on a line of business defined in the business rules.

20. The system of claim 5, wherein the electronic computer processor reroutes an alert notification according to the alert event constructed for resubmission based on the unique alert identifier and generating a log message that identifies the rerouted alert notification.