Intelligent call forwarding

• US 8,862,106 B2
• Filed: 08/13/2012
• Issued: 10/14/2014
• Est. Priority Date: 08/13/2012
• Status: Active Grant

• Current Assignee: Best Buy Health Incorporated (Best Buy Co., Inc.)
• Original Assignee: GreatCall Incorporated (Best Buy Co., Inc.)
• Inventors: Salisbury, John, Williams, Dean, Matsuo, Kotaro
• Primary Examiner(s): Ajibade Akonai, Olumide T
• Assistant Examiner(s): Peaches, Randy
• Application Number:
  US13/584,157
• Publication Number:
  US 20140045473A1
• Time in Patent Office: 792 Days
• Field of Search: 455/417, 455/414.1, 455/414.2
• US Class Current: 455/414.2
• CPC Class Codes: H04M 3/543 Call deflection
• CPC Class Codes: H04W 4/16 Communication-related supplementary services, e.g. call-transfer or call-hold

Abstract

Systems and methods for providing alternate communication paths for telephone calls. Calls directed to a telephone are relayed to a second electronic communication device, which may be a second telephone, based on the physical relationship of the telephone and the second device. According to one aspect, the physical relationship is automatically detected and compared with one or more conditions. When one of the conditions is met, an incoming call directed to the telephone is relayed to the second electronic communication device. Detection of the physical relationship may include detecting whether the telephone and the second device are in close proximity, whether one or both of the telephone and the second device is moving, or other aspects of the relationship. Relaying a call to the second device may be accomplished by call forwarding, a ring-no-answer treatment, three-way calling, or other methods.

Claims

1. A method of providing an alternate communication path for telephone calls, the method comprising:

automatically detecting a physical relationship between a telephone and a second electronic communication device;

comparing the detected physical relationship with a predetermined condition; and

causing a telephone call directed to the telephone to be relayed to the second electronic communication device when the condition is met;

wherein automatically detecting a physical relationship between the telephone and the second electronic communication device comprises automatically detecting whether at least one of the telephone and the second electronic communication device is in motion, and wherein the predetermined condition includes consideration of whether or not at least one of the telephone and the second electronic communication device is in motion.

2. The method of claim 1, wherein the telephone is a first telephone and the second electronic communication device is a second telephone.

3. The method of claim 2, wherein causing a telephone call directed to the first telephone to be relayed to the second telephone comprises sending an instruction configuring a telephone switching network to forward telephone calls directed to the first telephone directly to the second telephone.

4. The method of claim 3, further comprising sending a second instruction configuring the telephone switching network to, when the forwarded call to the second telephone is not answered, redirect the forwarded call to a voice message system associated with the first telephone.

5. The method of claim 3, further comprising for each telephone call forwarded to the second telephone, automatically sending a message to the first telephone identifying the party who placed the telephone call directed to the first telephone.

6. The method of claim 5, wherein the message is a short message service message.

7. The method of claim 3, further comprising prompting a user for a confirmation before sending the instruction configuring the telephone switching network to forward telephone calls directed to the first telephone directly to the second telephone.

8. The method of claim 2, wherein causing a telephone call directed to the first telephone to be relayed to the second telephone comprises sending an instruction configuring a telephone switching network to redirect telephone calls directed to the first telephone to the second telephone when the first telephone is not answered.

9. The method of claim 8, further comprising sending a second instruction configuring the telephone switching network to, when the call redirected to the second telephone is not answered, further redirect the redirected call to a voice message system associated with the first telephone.

10. The method of claim 2,

wherein causing a telephone call directed to a first one of the two telephones to be relayed to the second one of the two telephones comprises:

receiving by the first telephone an incoming call directed to the first telephone;

initiating a three-way call with the second telephone; and

when the second telephone is answered, merging the incoming call into the three-way call.

11. The method of claim 10, wherein when the second telephone is not answered, redirecting the incoming call to a voice message system associated with the first telephone.

12. The method of claim 1, wherein the telephone is a mobile telephone.

13. The method of claim 1, wherein the second electronic communication device is a mobile communicator having a simplified user interface.

15. The method of claim 1, wherein automatically detecting a physical relationship between two telephones comprises automatically detecting whether the two telephones can directly communicate over a channel that does not require a telephone switching network.

14. A method of providing an alternate communication path for telephone calls, the method comprising:

automatically detecting a physical relationship between a telephone and a second electronic communication device;

comparing the detected physical relationship with a predetermined condition, wherein the predetermined condition includes consideration of one or more criteria selected from the group consisting of a.) whether or not at least one of the telephone and the second electronic communication device is in motion, b.) whether or not the telephone can detect the second electronic communication device through the local wireless connection directly between the telephone and the second electronic communication device and, c.) whether or not the telephone and the second electronic communication device are widely separated; and

causing a telephone call directed to the telephone to be relayed to the second electronic communication device when the condition is met;

wherein the second electronic communication device does not include voice capability, and wherein causing a telephone call directed to the telephone to be relayed to the second electronic communication device further comprises;

causing at least some audio content of the telephone call to be converted to textual information; and

causing the textual information to be sent to the second electronic communication device.

16. A telephone, comprising:

a transceiver for communicating with a telephone switching network;

a user interface;

a processor; and

a memory;

wherein the memory holds instructions that when executed by the processor cause the first telephone to;

obtain from an external source an indication that, based on the physical relationship of the first telephone and a second electronic communication device as determined by the external source, incoming calls directed to the first telephone should be relayed to a second electronic communication device, wherein the indication that incoming calls should be relayed is based on one or more criteria selected from the group consisting of a.) whether or not at least one of the telephone and the second electronic communication device is in motion and b.) whether or not the telephone and the second electronic communication device are widely separated; and

based at least in part on the obtained indication, cause an incoming call directed to the telephone to be relayed to the second electronic communication device.

17. The telephone of claim 16, wherein the telephone is a first telephone and the second electronic communication device is a second telephone.

18. The telephone of claim 17, wherein the external source is a private response center.

19. The telephone of claim 17, wherein the instructions, when executed by the processor, cause the first telephone to configure a telephone switching network to forward telephone calls directed to the first telephone directly to the second telephone.

20. The telephone of claim 17, wherein the instructions, when executed by the processor, cause the first telephone to configure a telephone switching network to redirect telephone calls directed to the first telephone to the second telephone when the first telephone is not answered.

21. The telephone of claim 17, wherein the instructions, when executed by the processor, cause the first telephone to:

receive an incoming call directed to the first telephone;

initiate a three-way call with the second telephone; and

when the second telephone is answered, merge the incoming call into the three-way call.

22. The telephone of claim 16, wherein the instructions, when executed by the processor, cause the first telephone to present a prompt before configuration of the telephone to cause the incoming call directed to the first telephone to be relayed to the second electronic communication device.

23. A telephone, comprising:

a transceiver for communicating with a telephone switching network;

a user interface;

a processor; and

a memory;

wherein the memory holds instructions that when executed by the processor cause the first telephone to;

obtain information about the physical relationship of the telephone and a second electronic communication device, wherein at least some information about the physical relationship is derived from the status of a local wireless connection directly between the telephone and the second electronic communication device; and

based at least in part on a determination from the obtained information that the telephone cannot detect the presence of the second electronic communication device through the local wireless connection, cause an incoming call directed to the telephone to be relayed to the second electronic communication device.

24. The telephone of claim 23, wherein the incoming call directed to the telephone is caused to be relayed to the second electronic communication device based at least in part on whether the telephone is in motion.

25. The telephone of claim 24, wherein the incoming call directed to the telephone is caused to be relayed to the second electronic communication device when the telephone cannot detect the presence of the second electronic communication device through the local wireless connection, and when at least one of the telephone and the second electronic communication device is in motion.