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System and method for unifying e-banking touch points and providing personalized financial services

DC CAFC
  • US 8,862,508 B2
  • Filed: 11/14/2006
  • Issued: 10/14/2014
  • Est. Priority Date: 11/14/2005
  • Status: Active Grant
First Claim
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1. A method for constructing a unified electronic banking environment, said method comprising the steps of:

  • providing at least one common multi-channel server coupled to more than one e-banking touch points and also coupled to at least one computer system configured with at least one control console, said more than one e-banking touch points and said at least one computer system being provided in locations remote from the other, and further wherein said more than one plurality of e-banking touch points are comprised of at least two different types of e-banking touch point devices, each of which comprise one or more of an automatic teller/transaction machine (ATM), a self service coin counter (SSCC), a kiosk, a digital signage display, an online accessible banking website, a personal digital assistant (PDA), a personal computer (PC), a laptop, a wireless device, or a combination of two or more thereof, and wherein at least one of said e-banking touch points is in communication with one or more financial institutions through said multi-channel server;

    receiving an actionable input from at least one e-banking touch point;

    retrieving previously stored data associated with said actionable input, wherein said previously stored data is accessible to any one of said e-banking touch points, and said previously stored data comprises data from one or more financial institutions and one or more user-defined preferences;

    delivering said retrieved data to said at least one e-banking touch point transmitting said actionable input;

    storing transactional usage data associated with said at least one e-banking touch point transmitting said actionable input, wherein said stored transactional usage data is accessible by any one of said more than one e-banking touch points and said at least one computer system;

    monitoring via said server an active session in real-time for selection of targeted marketing content correlated to said user-defined preferences;

    subsequent to said monitoring, selecting in real-time said targeted marketing content correlated to said user-defined preferences; and

    transmitting in real-time said targeted marketing content during said active session to at least one of said e-banking touch points for acceptance, rejection, or no response by a user, wherein said response by said user is used during said active session to determine whether transmission of additional information related to said marketing content occurs during said active session.

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