Method and apparatus for managing an electronic messaging system

• US 8,862,674 B2
• Filed: 11/30/2009
• Issued: 10/14/2014
• Est. Priority Date: 11/30/2009
• Status: Expired due to Fees

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Macwan, Sanjay, Pearson, Larry
• Primary Examiner(s): YI, DAVID
• Application Number:
  US12/627,523
• Publication Number:
  US 20110131280A1
• Time in Patent Office: 1,779 Days
• Field of Search: 709/206
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]

Abstract

A rating is received, from a first user of an electronic messaging system, pertaining to a use by a second user of a reply-to-all function provided by the electronic messaging system. An etiquette value associated with the second user is updated based on the rating. An access by the second user to the reply-to-all function is controlled based on the updated etiquette value associated with the second user. The electronic messaging system may comprise an email messaging system, for example. Systems and apparatus are also described.

Claims

1. A method for managing an electronic messaging system, comprising:

detecting that a first user of an electronic messaging system has accessed a message generated by a reply-to-all function used by a second user and that specifies the first user as a recipient;

receiving a rating generated by the first user in response to receipt by the first user of the message that specifies the first user as a recipient, the rating comprising a measure by the first user of the second user'"'"'s usage of the reply-to-all function;

updating an average etiquette value associated with the second user, based on the rating, to generate an updated average etiquette value; and

controlling access by the second user to the reply-to-all function, if the updated average etiquette value associated with the second user is below a predetermined limit,

wherein the controlling access by the second user to the reply-to-all function comprises providing a warning message to the second user when the second user attempts to send a message using the reply-to-all function, and the second user is provided an option to cancel the message using the reply-to-all function.

2. The method of claim 1, wherein the electronic messaging system comprises an email messaging system.

3. The method of claim 1, wherein the controlling access by the second user to the reply-to-all function further comprises:

restricting access by the second user to the reply-to-all function.

4. The method of claim 3, wherein the restricting access by the second user to the reply-to-all function comprises:

blocking access by the second user to the reply-to-all function.

5. The method of claim 1, wherein the controlling access by the second user to the reply-to-all function comprises:

designating a message sent by the second user as spam.

6. The method of claim 1, further comprising:

providing to the first user an option to provide a rating of use by the second user of the reply-to-all function, when the first user accesses a message sent by the second user using the reply-to-all function.

7. The method of claim 6, further comprising:

displaying on a display device of the first user two different ratings; and

allowing the first user to select the rating of use by the second user of the reply-to-all function, from among the two different ratings.

8. A computer readable storage device storing computer program instructions for managing an electronic messaging system, which, when executed on a processor, cause the processor to perform operations comprising:

detecting that a first user of an electronic messaging system has accessed a message generated by a reply-to-all function used by a second user and that specifies the first user as a recipient;

receiving a rating generated by the first user in response to receipt by the first user of the message that specifies the first user as a recipient, the rating comprising a measure by the first user of the second user'"'"'s usage of the reply-to-all function;

updating an average etiquette value associated with the second user, based on the rating, to generate an updated average etiquette value; and

controlling access by the second user of the reply-to-all function, if the updated average etiquette value associated with the second user is below a predetermined limit,

wherein controlling the access by the second user to the reply-to-all function comprises providing a warning message to the second user when the second user attempts to send a message using the reply-to-all function, and the second user is provided an option to cancel the message using the reply-to-all function.

9. The computer readable storage device of claim 8, wherein the electronic messaging system comprises an email messaging system.

10. The computer readable storage device of claim 8, wherein the controlling access by the second user to the reply-to-all function further comprises:

restricting access by the second user to the reply-to-all function.

11. The computer readable storage device of claim 10, wherein the restricting access by the second user to the reply-to-all function comprises:

blocking access by the second user to the reply-to-all function.

12. The computer readable storage device of claim 8, wherein the controlling access by the second user to the reply-to-all function comprises:

designating a message sent by the second user as spam.

13. The computer readable storage device of claim 8, the operations further comprising:

providing to the first user an option to provide a rating of use by the second user of the reply-to-all function, when the first user accesses a message sent by the second user using the reply-to-all function.

14. The computer readable storage device of claim 13, the operations further comprising:

displaying on a display device of the first user two different ratings; and

allowing the first user to select the rating of use by the second user of the reply-to-all function, from among the two different ratings.

15. An electronic messaging system comprising:

a processor to;

detect that a first user of the electronic messaging system has accessed a message generated by a reply-to-all function used by a second user and that specifies the first user as a recipient;

an interface to;

receive a rating generated by the first user in response to receipt by the first user of the message that specifies the first user as a recipient, the rating comprising a measure by the first user of the second user'"'"'s usage of the reply-to-all function; and

a memory to;

store an average etiquette value associated with the second user;

wherein the processor is further to;

update the average etiquette value associated with the second user, based on the rating, to generate an updated average etiquette value; and

control access by the second user of the reply-to-all function, if the updated average etiquette value associated with the second user is below a predetermined limit,

wherein controlling the access by the second user to the reply-to-all function comprises providing a warning message to the second user when the second user attempts to send a message using the reply-to-all function, and the second user is provided an option to cancel the message using the reply-to-all function.

16. The system of claim 15, wherein the electronic messaging system comprises an email messaging system.