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Forecast-less service capacity management

  • US 8,862,729 B2
  • Filed: 10/21/2013
  • Issued: 10/14/2014
  • Est. Priority Date: 03/10/2011
  • Status: Expired due to Fees
First Claim
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1. A computer implemented method of managing capacity in a service-provider system in a forecast-less manner, the computer implemented method comprising:

  • creating a software model of a physical service-provider system, wherein the software model is a policy-sensitive model that shows how current demand on the physical service-provider system is addressed by changing policies governing, and capacity available to, the physical service-provider system;

    a processor storing the software model in memory;

    establishing a parameter for running the software model with real-time metrics from the physical service-provider system as inputs to the software model;

    in response to the parameter being met, running the software model using the real-time metrics from the physical service-provider system as inputs;

    establishing a pre-determined action that is prescribed by a specific model output, wherein the pre-determined action adjusts the policies for, and the capacity in, the service-provider system; and

    in response to the specific model output being output from the software model, executing the pre-determined action.

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