System, method, and apparatus for resolving errors in a system

• US 8,862,938 B2
• Filed: 04/18/2011
• Issued: 10/14/2014
• Est. Priority Date: 04/18/2011
• Status: Active Grant

• Current Assignee: General Electric Company
• Original Assignee: General Electric Company
• Inventors: Souvannarath, Manyphay
• Primary Examiner(s): Lottich, Joshua P
• Assistant Examiner(s): Arcos, Jeison C
• Application Number:
  US13/089,002
• Publication Number:
  US 20120266020A1
• Time in Patent Office: 1,275 Days
• Field of Search: 709/208, 709/209, 709/210, 709/211, 714/51, 714/55, 714/735, 714/736, 714/742, 714/25, 714/26
• US Class Current: 714/26
• CPC Class Codes: G06F 11/0709 in a distributed system consisting of a plurality of standalone computer nodes, e.g. clusters, client-server systems
• CPC Class Codes: G06F 11/0784 Routing of error reports, e.g. with a specific transmission path or data flow
• CPC Class Codes: G06F 11/0793 Remedial or corrective actions recovery from an exception in an instruction pipeline G06F9/3861; by retry G06F11/1402; for recovering from a failure of a protocol instance or entity H04L69/40

Abstract

A system includes at least one monitored device collect data detect and detect an error in the data, a central server, and at least one local server communicatively coupled to the monitored device and the central server. The local server is configured to receive the data and an indication of the error detected from the monitored device, determine a solution for use in resolving the error, transmit instructions to perform the solution to the monitored device, and transmit the error and the solution to the central server for storage.

Claims

1. A method of resolving data errors in a system including a monitored device, a central server, and a local server communicatively coupled to the monitored device and the central server, said method comprising:

receiving, by the local server from the monitored device, data collected by the monitored device and an indication of an error detected in the data by the monitored device;

determining, by the local server, a solution for use in resolving the error;

transmitting, by the local server to the monitored device, instructions to perform the solution;

receiving, by the local server, an acknowledgement from the monitored device when the solution performed by the monitored device resolves the error; and

transmitting, by the local server to the central server, the error and the solution for storage by the central server.

2. A method in accordance with claim 1, further comprising analyzing, by the monitored device, the data to detect the error.

3. A method in accordance with claim 1, further comprising, determining, by the monitored device, an error type of the error.

4. A method in accordance with claim 3, wherein determining a solution for use in resolving the error comprises determining the solution based on the error type.

5. A method in accordance with claim 1, wherein, when the local server does not determine the solution, said method further comprises transmitting the error by the local server to the central server.

6. A method in accordance with claim 5, further comprising:

determining the solution for use in resolving the error, by the central server; and

transmitting the solution to the local server.

7. A method in accordance with claim 6, wherein, when the central server does not determine the solution, said method further comprises generating an alert by the central server.

8. A method in accordance with claim 1, wherein the system includes a plurality of monitored devices and a plurality of local servers, said method further comprising storing, by the central server, a plurality of errors detected by the plurality of monitored devices and a plurality of solutions for use in resolving the plurality of errors.

9. A method in accordance with claim 8, further comprising transmitting, by the central server to the plurality of local servers, the plurality of errors and the plurality of solutions for storage by the plurality of local servers.

10. A system comprising:

at least one monitored device for collecting data for use in detecting an error in the data;

a central server; and

at least one local server communicatively coupled to said at least one monitored device and said central server, said at least one local server configured to;

receive the data and an indication of the error detected from said at least one monitored device;

determine a solution for use in resolving the error;

transmit instructions to perform the solution to said at least one monitored device;

receive, by the local server, an acknowledgement from said at least one monitored device when the solution performed by said at least one monitored device resolves the error; and

transmit the error and the solution to said central server for storage.

11. A system in accordance with claim 10, wherein said at least one monitored device is configured to:

analyze the data to detect the error; and

determine an error type of the error.

12. A system in accordance with claim 11, wherein said at least one local server is configured to determine the solution for use in resolving the error based on the error type.

13. A system in accordance with claim 10, wherein said at least one local server is further configured to transmit the error to said central server when said at least one local server does not determine the solution.

14. A system in accordance with claim 13, wherein said central server is configured to:

determine the solution for use in resolving the error; and

transmit the solution to said at least one local server.

15. A system in accordance with claim 14, wherein said central server is further configured to generate an alert when said central server does not determine the solution.

16. A system in accordance with claim 10, wherein said at least one monitored device comprises a plurality of monitored devices and said at least one local server comprises a plurality of local servers, said central server further configured to:

store a plurality of errors detected by said plurality of monitored devices and a plurality of solutions for use in resolving the plurality of errors; and

transmit the plurality of errors and the plurality of solutions to said plurality of local servers, said plurality of local servers further configured to store the plurality of errors and the plurality of solutions.

17. A local server for use with an error detection and resolution system including at least one monitored device, a local server and a central server coupled to said computer via a network, said local server comprising:

a memory area configured to store a plurality of known errors and a plurality of possible solutions to each of the plurality of known errors; and

a processor coupled to said memory area and configured to;

receive, from the at least one the monitored device, data collected by the at least one monitored device and an indication of an error detected in the data by the at least one monitored device;

determine a solution of the plurality of known solutions for use in resolving the error by comparing the error to the plurality of known errors;

transmit instructions to perform the solution to the at least one monitored device;

receive, by said local server, an acknowledgement from the at least one monitored device when the solution performed by the at least one monitored device resolves the error; and

transmit, by said local server, the error and the solution to the central server for storage.

18. A local server in accordance with claim 17, wherein said processor is further configured to:

transmit the error to the central server when said processor server does not determine the solution from the plurality of known solutions;

receive the solution from the central server.

19. A local server in accordance with claim 17, wherein said processor is further configured to:

receive a plurality of errors and a plurality of solutions associated with the plurality of errors; and

store the plurality of errors and the plurality of solutions in said memory area for use in resolving a subsequent error.

20. A local server in accordance with claim 17, wherein said processor is further configured to:

receive a second error from the at least one monitored device when the solution performed by the at least one monitored device does not resolve the error;

determine a second solution of the plurality of known solutions for use in resolving the error;

transmit instructions to perform the second solution to the at least one monitored device; and

transmit the error and at least the second solution to the central server for storage.