Systems and methods for visual presentation and selection of IVR menu
First Claim
1. A method for generating an Interactive Voice Response (IVR) database, the method comprising:
- a list of telephone numbers associated with plurality of destinations implementing IVR menus;
communicating with said plurality of destinations for receiving their voice menu;
wherein said communicating comprise calling at least one destination plurality of times, andrecognizing said at least one destination voice menu and storing the IVR menu record in an IVR database set for storing said plurality of destinations IVR menus.
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Abstract
Embodiments of the invention provide a system for enhancing user interaction with Interactive Voice Response (IVR) destinations, the system comprising: a processor; and a memory coupled to the processor, the memory comprising: data encoding a database, the database comprising a list of telephone numbers associated with one or more destinations implementing an IVR; instructions executable by the processor for automatically communicating with at least one user; and instructions executable by the processor to pull at least one menu from the database and display the menu to the at least one user, wherein the menu is associated with a telephone number dialed by the at least one user, and wherein the menu comprises at least one icon.
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Citations
20 Claims
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1. A method for generating an Interactive Voice Response (IVR) database, the method comprising:
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a list of telephone numbers associated with plurality of destinations implementing IVR menus; communicating with said plurality of destinations for receiving their voice menu; wherein said communicating comprise calling at least one destination plurality of times, and recognizing said at least one destination voice menu and storing the IVR menu record in an IVR database set for storing said plurality of destinations IVR menus. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A method for construction of an Interactive Voice Response (IVR) database comprising:
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having a list of telephone numbers associated with a plurality of destinations implementing IVR menus, wherein the destinations are grouped based on one or more business domains; calling a telephone number from the list; and recognizing the voiced IVR menus to generate one or more records of the IVR database, wherein said calling a telephone number from the list comprise calling plurality of times the same telephone number. - View Dependent Claims (8, 9, 10, 11, 12, 13)
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14. A method for managing an Interactive Voice Response database, the method comprising:
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dialing a telephone number corresponding to an IVR destination, the telephone number being dialed to receive an audio information corresponding to one or more options of an IVR menu associated with the IVR destination; generating one or more records based on the received audio information, the records being generated by using speech recognition; and storing the generated records in the Interactive Voice Response Database, wherein the telephone number being selected from a list of telephone numbers corresponding to a plurality of IVR destinations, and wherein each of the telephone numbers being dialed successively for storing records corresponding to each of the IVR menus related to the IVR destinations, thereby managing the Interactive Voice Response database. - View Dependent Claims (15, 16, 17, 18, 19, 20)
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Specification