Method and apparatus for automatic notification and response

• US 8,868,659 B2
• Filed: 06/26/2002
• Issued: 10/21/2014
• Est. Priority Date: 05/15/2001
• Status: Active Grant

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Ordille, Joann J., Petsche, Thomas A.
• Primary Examiner(s): Nguyen, Thu
• Assistant Examiner(s): TRUONG, LAN DAI T
• Application Number:
  US10/184,236
• Publication Number:
  US 20030217109A1
• Time in Patent Office: 4,500 Days
• Field of Search: 709/206, 709/240, 709/203, 709/217, 709/244, 709/234, 709/223, 709/205, 709/207
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/00 Administration; Management

Abstract

A disclosed notification and response system enables applications to communicate with recipients using a number of different media. The notification and response system (i) sends requests to one or more recipients, using the medium specified by each individual recipient; (ii) collects and processes responses; and (iii) forwards the responses to their final destination by means of the medium specified by the final destination. Applications frame requests in at least one supported human language and media format, and the request is delivered to the appropriate recipient(s), according to their preferences. Communication flow expressions specify the recipients for a given request, and how, when and where each recipient shall receive the request. Requests are dynamically updated, and the parameters of a communication flow expression are not evaluated, until the request is delivered. Communication flow rules specify recipient'"'"'s communication preferences and tailor communication flows to characteristics of the sender, the topic or scheduling constraints.

Claims

1. A method for providing a plurality of messages from a sender to at least one recipient in accordance with a communication flow, said method comprising:

dynamically updating said communication flow when new information is available prior to delivery of said messages, wherein the updating occurs as new information is available until each message is delivered;

receiving one of said messages from said sender;

evaluating said communication flow, wherein said communication flow specifies at least one preference of said sender for delivering said messages; and

processing each message based on said preferences of said sender,

wherein the communication flow includes a recipient identified by a role, and wherein the method further comprises binding a recipient name to the role using information in a recipient preference and role database, wherein the binding is delayed until a time of contact with the recipient associated with the role.

2. The method of claim 1, further comprising the step of providing response information to said sender in a format specified by said sender.

3. The method of claim 1, wherein content for each message is obtained close in time to when each message is provided to said at least one recipient.

4. The method of claim 1, further comprising the step of evaluating said communication flow, wherein said communication flow references at least one communication flow rule defined by said at least one recipient, said communication flow rule specifying at least one preference of said recipient.

5. The method of claim 4, wherein said communication flow rule includes at least one temporal condition.

6. The method of claim 4, wherein said communication flow rule includes at least one media preference.

7. The method of claim 4, wherein said communication flow rule includes at least one human language type preference.

8. The method of claim 4, wherein said communication flow rule is evaluated close in time to when each message is provided to said at least one recipient.

9. The method of claim 4, wherein said communication flow references at least one media preference of said at least one recipient for receiving said message, wherein said at least one media preference is stored in a central location.

10. The method of claim 1, wherein said communication flow references at least one preference of said at least one recipient as specified by an enterprise associated with said at least one recipient.

11. A method for providing a plurality of messages from a sender to at least one recipient in accordance with a communication flow, said method comprising:

dynamically updating said communication flow when new information is available prior to delivery of said messages, wherein the updating occurs until each message is delivered;

receiving one of said messages from said sender;

evaluating said communication flow; and

processing each message based on said communication flow,

wherein the communication flow includes a recipient identified by a role, and wherein the method further comprises binding a recipient name to the role using information in a recipient preference and role database, wherein the binding is delayed until a time of contact with the recipient associated with the role.

12. The method of claim 11, further comprising the step of obtaining content for each message close in time to when each message is provided to said at least one recipient.

13. A system for providing a plurality of messages from a sender to at least one recipient in accordance with a communication flow, said system comprising:

a memory that stores computer-readable code; and

a processor operatively coupled to said memory, said processor configured to implement said computer-readable code, said computer-readable code configured to;

dynamically update said communication flow when new information is available prior to delivery of said messages, wherein the updating occurs until each message is delivered;

receive one of said messages from said sender;

evaluate said communication flow, wherein said communication flow specifies at least one preference of said sender for delivering said message; and

process each message based on said preferences of said sender,

wherein the communication flow includes a recipient identified by a role, and wherein the computer-readable code is further configured to bind a recipient name to the role using information in a recipient preference and role database, wherein binding is delayed until a time of contact with the recipient associated with the role.

14. A system for providing a plurality of messages from a sender to at least one recipient in accordance with a communication flow, said system comprising:

a memory that stores computer-readable code; and

a processor operatively coupled to said memory, said processor configured to implement said computer-readable code, said computer-readable code configured to;

dynamically update said communication flow when new information is available prior to delivery of said messages, wherein the updating occurs until each message is delivered;

receive one of said messages from said sender;

evaluate said communication flow; and

process each message based on said communication flow,

wherein the communication flow includes a recipient identified by a role, and wherein the computer-readable code is further configured to bind a recipient name to the role using information in a recipient preference and role database, wherein binding is delayed until a time of contact with the recipient associated with the role.