Automating diagnoses of computer-related incidents
First Claim
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1. A method comprising:
- observing diagnoses of computer-related incidents;
based on the observation, identifying patterns in the diagnoses; and
based at least in part on the patterns, selectively automating the diagnoses and selectively decreasing automation of the diagnoses.
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Abstract
A technique includes using a computer agent to observe diagnoses of computer-related incidents. Based on the observation, patterns are identified in the diagnoses, and based at least in part on the patterns, the diagnoses are selectively automated.
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Citations
18 Claims
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1. A method comprising:
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observing diagnoses of computer-related incidents; based on the observation, identifying patterns in the diagnoses; and based at least in part on the patterns, selectively automating the diagnoses and selectively decreasing automation of the diagnoses. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A system comprising:
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a processor-based automation engine to automatically diagnose a first set of computer-related incidents; a processor-based observation engine to observe diagnoses of a second set of computer-related incidents by human operators; and a processor-based analysis engine to; based on the observations, identify patterns in the diagnoses; based at least in part on the patterns, selectively re-designate some of the second set of computer-related problems as belonging to the first set of computer related problems; and re-designate some of the second set of computer-related problems as belonging to a set associated with an intermediate level of automation before being designated as belonging to the first set. - View Dependent Claims (11, 12, 13, 14)
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15. An article comprising a non-transitory computer readable storage medium to store instructions that when executed by the computer to cause the computer to:
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receive data indicative of observed diagnoses of computer-related incidents; based on the data, identify patterns in the diagnoses; based at least in part on the patterns, selectively designate future incidents to at least a degree of automation; and selectively re-designate an incident to decrease a level of automation associated with the incident. - View Dependent Claims (16, 17, 18)
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Specification