Adaptive application interface management

• US 8,869,173 B2
• Filed: 10/02/2012
• Issued: 10/21/2014
• Est. Priority Date: 11/18/2008
• Status: Expired due to Fees

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Qian, Zhiqiang, Bajpay, Paritosh, Liu, Jackson, Zinnikas, Michael John
• Primary Examiner(s): Wu, Qing
• Application Number:
  US13/633,232
• Publication Number:
  US 20130042256A1
• Time in Patent Office: 749 Days
• Field of Search: None
• US Class Current: 719/318
• CPC Class Codes: G06F 11/0703 Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
• CPC Class Codes: G06F 11/079 Root cause analysis, i.e. error or fault diagnosis in a hardware test environment G06F11/22; in a software test environment G06F11/36
• CPC Class Codes: G06F 9/54 Interprogram communication
• CPC Class Codes: G06F 9/542 Event management; Broadcasting; Multicasting; Notifications
• CPC Class Codes: H04L 43/00 Arrangements for monitoring or testing data switching networks
• CPC Class Codes: H04L 43/08 Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters
• CPC Class Codes: H04L 43/0876 Network utilisation, e.g. volume of load or congestion level
• CPC Class Codes: H04L 43/16 Threshold monitoring
• CPC Class Codes: H04L 67/60 Scheduling or organising the servicing of application requests, e.g. requests for application data transmissions using the analysis and optimisation of the required network resources admission control or resource allocation H04L47/70

Abstract

A method and system for adaptive processing of alert messages exchanged between applications is disclosed. The system may include a diagnostic engine coupled to a plurality of applications. A plurality of application alert messages may be monitored to determine if the alerts exceed a predetermined threshold. If a threshold number of alert messages is exceeded, an interface status based on a diagnostic code for the interface may be determined. A query value for the interface may be adjusted. Based on the amount of the increase in the alert messages, different actions may be indicated. An administrator for the application interface or for equipment associated with the interface may be notified for servicing the equipment.

Claims

1. A method for processing alerts, the method comprising:

determining, by a processor, a number of inter-application alerts within a monitoring interval exceed a threshold;

analyzing, by the processor, a diagnostic code associated with a selected one of the inter-application alerts;

determining, by the processor, an interface status associated with the selected one of the inter-application alerts;

in response to the diagnostic code indicating a non-responsive interface status, adjusting, by the processor, a query value for the selected one of the inter-application alerts; and

generating, by the processor, a message indicating the number of the inter-application alerts exceeds the threshold.

2. The method of claim 1, further comprising determining the interface status is a timeout status.

3. The method of claim 1, further comprising determining the interface status is a busy status.

4. The method of claim 1, further comprising:

determining the diagnostic code indicates a missing data status; and

generating a notification indicating the selected one of the inter-application alerts.

5. The method of claim 1, further comprising:

determining the number of inter-application alerts exceeds the threshold by a minimum amount; and

modifying a priority of at least one of the number of the inter-application alerts.

6. The method of claim 5, further comprising generating a notification indicating modification.

7. The method of claim 6, further comprising requesting to evaluate a throughput capacity of a network system associated with the modification of the priority.

8. The method of claim 6, further requesting evaluation of equipment associated with the network system.

9. A system for processing inter-application alerts, the system comprising:

a processor; and

a memory storing instructions that, when executed by the processor, cause the processor to perform operations, the operations comprising;

monitoring application interfaces between a diagnostic engine and a plurality of applications for inter-application alerts;

determining one of the inter-application alerts associated with a selected application interface exceeds a threshold;

determining an interface status based on the one of the inter-application alerts; and

modifying a timeout value for the selected application interface in response to the interface status indicating a timeout status.

10. The system of claim 9, wherein the operations further comprise modifying a priority value for the selected application interface responsive to the interface status indicating a busy status.

11. The system of claim 9, wherein the operations further comprise generating a notification responsive to the interface status indicating a missing data status.

12. The system of claim 9, wherein the operations further comprise requesting testing of equipment associated with the application interface.

13. The system of claim 9, wherein the operations further comprise processing customer support events in response to providing telephone service to a plurality of customers.

14. The system of claim 9, wherein the operations further comprise interfacing an Internet-protocol network.

15. The system of claim 9, wherein the operations further comprise interfacing a public switched application.

16. The system of claim 9, wherein the operations further comprise interfacing a customer-support ticket system.

17. A non-transitory computer-readable storage including processor executable program instructions that when executed cause a processor to perform operations, the operations comprising:

in response to an increase in a number of inter-application alerts for an application interface between a diagnostic engine and an application, determining an amount of the increase relative to a threshold value associated with the application interface;

based on the amount of the increase and a diagnostic code associated with the application interface, determining an interface status for the application interface; and

increasing a priority value for the application interface based on the interface status indicating a busy status.

18. The non-transitory computer-readable storage of claim 17, wherein the operations further comprise increasing a timeout value for the application interface.

19. The non-transitory computer-readable storage of claim 17, wherein the operations further comprise notifying an administrator based on the interface status.

20. The non-transitory computer-readable storage of claim 17, wherein the operations further comprise requesting priority service.