Methods and apparatus for providing software bug-fix notifications for networked computing systems

• US 8,875,120 B2
• Filed: 07/31/2012
• Issued: 10/28/2014
• Est. Priority Date: 08/01/2011
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Venkatesan, Bhadri Narayanan, Brainard, Ryan
• Primary Examiner(s): Khatri, Anil
• Application Number:
  US13/563,471
• Publication Number:
  US 20130036413A1
• Time in Patent Office: 819 Days
• Field of Search: 717172-176, 709203-204
• US Class Current: 717/172
• CPC Class Codes: G06F 8/65 Updates security arrangements therefor G06F21/57

Abstract

A customer initiates a customer support request indicating that a bug exists in an particular application. An internal bug-fix tracking system includes a case status server that receives a notification event indicating that the bug has been fixed in an updated software release. The associated customer support request is then updated to reflect the bug fix, triggering a notification e-mail that is automatically and directly sent to the customer.

Claims

1. A computer-implemented method for bug-fix notification, comprising:

receiving, at a development environment comprising one or more computer systems, a customer support request from a customer, wherein the customer support request identifies an application and a software bug associated with the application;

modifying the application, at the development environment, to produce an updated software release that addresses the software bug;

deploying the updated software release to a production environment comprising at least a mobile device, wherein the application comprises a mobile software application, and wherein the production environment comprises a common application platform for executing the updated software release;

updating a case status report associated with the application to reflect the deployed, updated software release;

automatically determining that the updated software release addresses the software bug, by querying the development environment for additional information regarding the software bug, wherein the additional information comprises a bug number, a release number, and a release date for the updated software release; and

directly and automatically notifying the customer that the updated software release addresses the software bug, wherein the step of directly notifying comprises automatically generating and sending a notification email directly to the customer when the case status report is updated, and wherein the customer is directly notified in response to the received customer support request sent by the customer.

2. The computer-implemented method of claim 1, wherein the production environment includes a multi-tenant database.

3. The computer-implemented method of claim 1, wherein the step of automatically determining includes receiving a notification event from a development environment indicating that the updated software release addresses the software bug.

4. An internal bug tracking system comprising:

a production environment communicatively coupled to a customer over a network, wherein the production environment comprises at least a mobile computing device;

a development environment communicatively coupled to the production environment, the development environment including a case status server communicatively coupled to the development environment and the production environment, the case status server configured to;

receive, from the customer, a customer support request identifying an application within the production environment and a software bug associated with the application, wherein the application comprises a mobile software application;

determine that an updated software release deployed to the production environment addresses the software bug by;

automatically detecting an event notification relating to the status of the application; and

querying the development environment for additional information regarding the software bug, wherein the additional information comprises a bug number, a release number, and a release date for the updated software release;

update a case status report associated with the application to reflect the deployed, updated software release; and

directly and automatically notify the customer that the updated software release addresses the software bug, wherein the step of directly notifying comprises automatically generating and sending a notification email directly to the customer when the case status report is updated, and wherein the customer is directly notified in response to the received customer support request sent by the customer.

5. The bug-fix notification system of claim 4, wherein the production environment is associated with a multi-tenant database.

6. The bug-fix notification system of claim 4, wherein the case status server receives a notification event from the development environment indicating that the updated software release addresses the software bug.

7. The bug-fix notification system of claim 6, wherein the case-status server is configured to automatically determine that a status of the updated software release has been changed to “

deployed.”

8. The bug-fix notification system of claim 4, further including a bug communication server communicatively coupled to the production environment and the development environment, the bug communication server configured to transfer information regarding the customer support request from the production environment to the development environment.

9. A computing device comprising a processing system and a memory, wherein the memory comprises computer-executable instructions that, when executed by the processing system, cause the computing device to:

detect, at a development environment comprising one or more computer systems, that an updated software release has been deployed to a production environment communicatively coupled over a network to a customer, wherein the production environment comprises a mobile computing device, and wherein the updated software release is associated with a mobile software application;

automatically determine that the updated software release addresses a software bug associated with a customer support request associated with the customer by querying the development environment for additional information regarding the software bug, wherein the additional information comprises a bug number, a release number, and a release date for the updated software release, wherein the customer support request identifying identifies an application and a software bug associated with the application;

updating a case status report associated with the application to reflect the deployed, updated software release; and

directly and automatically notifying the customer, in response to a customer support request received from the customer, that the updated software release addresses the software bug, wherein the step of directly notifying comprises automatically generating and sending a notification email directly to the customer when the case status report is updated.

10. The computing device of claim 9, wherein the application is used in connection with a multi-tenant database application.

11. The computing device of claim 9, wherein the computing device is configured to automatically determine that a status of the updated software release has been changed to “

deployed.”