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Method and apparatus for creating a social network map of non-voice communications

  • US 8,880,630 B2
  • Filed: 04/22/2013
  • Issued: 11/04/2014
  • Est. Priority Date: 09/29/2009
  • Status: Active Grant
First Claim
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1. A method for creating a social network map, comprising:

  • monitoring, by a processor, non-voice communications of an employee;

    generating, by the processor, the social network map of the non-voice communications of the employee in accordance with employment data of the employee;

    analyzing, by the processor, the social network map to provide a correlation to a network resource; and

    reallocating, by the processor, an additional network resource between the employee and another employee in the social network map based upon the correlation;

    wherein the generating comprises;

    correlating information from the employment data to meta data associated with each one of the non-voice communications;

    determining a recipient and a location of each one of the non-voice communications;

    associating a link between the employee and the recipient; and

    generating a score for each link between the employee and the recipient.

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