Method and apparatus for creating a social network map of non-voice communications

• US 8,880,630 B2
• Filed: 04/22/2013
• Issued: 11/04/2014
• Est. Priority Date: 09/29/2009
• Status: Active Grant

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Macwan, Sanjay
• Primary Examiner(s): Wang, Liangche A
• Assistant Examiner(s): NDIAYE, CHEIKH T
• Application Number:
  US13/867,974
• Publication Number:
  US 20130238517A1
• Time in Patent Office: 561 Days
• Field of Search: 709/206, 709/223, 709/224, 709/225, 709/226
• US Class Current: 709/206
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 50/01 Social networking

Abstract

A method, apparatus and computer readable medium for creating a social network map using non-voice communications are disclosed. For example, the method registers employment data of an employee, monitors non-voice communications of the employee, generates a social network map of the non-voice communications of the employee and analyzes the social network map to provide at least one correlation.

Claims

1. A method for creating a social network map, comprising:

monitoring, by a processor, non-voice communications of an employee;

generating, by the processor, the social network map of the non-voice communications of the employee in accordance with employment data of the employee;

analyzing, by the processor, the social network map to provide a correlation to a network resource; and

reallocating, by the processor, an additional network resource between the employee and another employee in the social network map based upon the correlation;

wherein the generating comprises;

correlating information from the employment data to meta data associated with each one of the non-voice communications;

determining a recipient and a location of each one of the non-voice communications;

associating a link between the employee and the recipient; and

generating a score for each link between the employee and the recipient.

2. The method of claim 1, wherein the employment data comprises a job function.

3. The method of claim 1, wherein the monitoring comprises:

collecting the meta data associated with each one of the non-voice communications.

4. The method of claim 1, wherein the score is calculated based upon a frequency of non-voice communications to the recipient and a weight.

5. The method of claim 1, wherein the social network map comprises a geographic view.

6. The method of claim 5, wherein the geographic view displays the recipient at the location.

7. The method of claim 1, wherein the non-voice communications comprise an email.

8. The method of claim 1, wherein the non-voice communications comprise a short message service message.

9. The method of claim 1, wherein the non-voice communications comprise an instant message.

10. A non-transitory computer-readable medium storing a plurality of instructions which, when executed by a processor, cause the processor to perform operations for creating a social network map, the operations comprising:

monitoring non-voice communications of an employee;

generating the social network map of the non-voice communications of the employee in accordance with employment data of the employee;

analyzing the social network map to provide a correlation to a network resource; and

reallocating an additional network resource between the employee and another employee in the social network map based upon the correlation;

wherein the generating comprises;

correlating information from the employment data to meta data associated with each one of the non-voice communications;

determining a recipient and a location of each one of the non-voice communications;

associating a link between the employee and the recipient; and

generating a score for each link between the employee and the recipient.

11. The non-transitory computer readable medium of claim 10, wherein the employment data comprises a job function.

12. The non-transitory computer readable medium of claim 10, wherein the monitoring comprises:

collecting the meta data associated with each one of the non-voice communications.

13. The non-transitory computer readable medium of claim 10, wherein the score is calculated based upon a frequency of non-voice communications to a respective the recipient and a weight.

14. The non-transitory computer readable medium of claim 10, wherein the social network map comprises a geographic view.

15. The non-transitory computer readable medium of claim 14, wherein the geographic view displays the recipient at the location.

16. The non-transitory computer readable medium of claim 10, wherein the non-voice communications comprise an email.

17. The non-transitory computer readable medium of claim 10, wherein the non-voice communications comprise a short message service message.

18. The non-transitory computer readable medium of claim 10, wherein the non-voice communications comprise an instant message.

19. An apparatus for creating a social network map, comprising:

a processor; and

a computer-readable medium storing a plurality of instructions which, when executed by the processor, cause the processor to perform operations, the operations comprising;

monitoring non-voice communications of an employee;

generating the social network map of the non-voice communications of the employee in accordance with employment data of the employee;

analyzing the social network map to provide a correlation to a network resource; and

reallocating an additional network resource between the employee and another employee in the social network map based upon the correlation;

wherein the generating comprises;

correlating information from the employment data to meta data associated with each one of the non-voice communications;

determining a recipient and a location of each one of the non-voice communications;

associating a link between the employee and the recipient; and

generating a score for each link between the employee and the recipient.

20. The apparatus of claim 19, wherein the employment data comprises a job function.