Human-to-human collaborative session request queue processing

• US 8,881,026 B2
• Filed: 07/12/2005
• Issued: 11/04/2014
• Est. Priority Date: 07/12/2005
• Status: Expired due to Fees

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Daniels, Fonda J., Lyle, Ruthie D., Muller, Michael, Schirmer, Andrew L.
• Primary Examiner(s): Kumar, Anil N
• Application Number:
  US11/179,950
• Publication Number:
  US 20070014284A1
• Time in Patent Office: 3,402 Days
• Field of Search: 715/753, 715/758
• US Class Current: 715/753
• CPC Class Codes: G06F 3/0481 based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
• CPC Class Codes: G06F 3/04842 Selection of displayed objects or displayed text elements G06F3/0482 takes precedence
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/046 Interoperability with other network applications or services
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 51/226 Delivery according to priorities

Abstract

Embodiments of the present invention address deficiencies of the art in respect to queued requests to establish human-to-human collaborative sessions and provide a novel and non-obvious method, system and computer program product for managing queued requests to establish human-to-human collaborative sessions. In one embodiment, a human-to-human collaborative data processing system can be provided which can include a messenger configured for coupling to other messengers. The system further can include a queue of incoming session requests to establish respective human-to-human collaborative sessions with requesters associated with the other messengers. Finally, the system can include queue management logic enabled to order the session requests in the queue according to queue rules coupled to the queue management logic.

Claims

1. In a human-to-human collaborative system, a session request queue management method comprising:

receiving, by a processor of a computer, a plurality of session requests from a user in a graphical user interface to establish human-to-human collaborative sessions with respective requesters;

queuing said plurality of session requests in a queue in the human-to-human collaborative system executing on the processor;

prioritizing said plurality of session requests in said queue according to queue rules for prioritizing said plurality of session requests by applying one or more queue rules to said plurality of session requests, weighting said applied queue rules and, computing a priority for each of said plurality of session requests based upon an outcome of said weighted, applied queue rules;

presenting said prioritized plurality of session requests configured for selection in the graphical user interface before acting upon the selected one of said prioritized plurality of session requests to establish human-to-human collaborative sessions, the user enabled to select one of said prioritized plurality of session requests from the graphical user interface;

selecting multiple ones of said prioritized plurality of session requests in said graphical user interface; and

,

assigning a dequeuinq action for said selected multiple ones of said prioritized plurality of session requests.

2. The method of claim 1, wherein said prioritizing further comprises ordering each of said plurality of session requests in a position according to queue rules selected from the group consisting of time based rules, buddy list based rules, relative hierarchy based rules, dynamic interest profile based rules and category/role based rules.

3. The method of claim 1, wherein said prioritizing further comprises grouping said plurality of session requests into priority groups according to queue rules selected from the group consisting of time based rules, buddy list based rules, relative hierarchy based rules, dynamic interest profile based rules and category/role based rules.

4. The method of claim 1, wherein said assigning the dequeuing action for said selected multiple ones of said prioritized plurality of session requests comprises assigning the dequeuing action for said selected multiple ones of said prioritized plurality of session requests selected from the group consisting of accepting, deferring and declining said selected multiple ones of said prioritized plurality of session requests.

5. The method of claim 1, wherein said assigning the dequeuing action for said selected multiple ones of said prioritized plurality of session requests comprises establishing a multi-party human-to-human collaborative session for all requesters associated with said selected multiple ones of said prioritized plurality of session requests.

6. A computer program product comprising a non-transitory computer usable storage medium having computer usable program code for session request queue management, said computer program product including:

computer usable program code for receiving a plurality of session requests from a user in a graphical user interface to establish human-to-human collaborative sessions with respective requestors;

computer usable program code for queuing said plurality of session requests in a queue in a human-to-human collaborative system;

computer usable program code for prioritizing said plurality of session requests in said queue according to queue rules for prioritizing said plurality of session requests by applying one or more queue rules to said plurality of session requests, weighting said applied queue rules and, computing a priority for each of said plurality of session requests based upon an outcome of said weighted, applied queue rules;

computer usable program code for presenting said prioritized plurality of session requests configured for selection in the graphical user interface before acting upon the selected one of said prioritized plurality of session requests to establish human-to-human collaborative sessions, the user enabled to select one of said prioritized plurality of session requests from the graphical user interface;

computer usable program code for selecting multiple ones of said prioritized plurality of session requests in said graphical user interface; and

,

computer usable program code for assigning a dequeuing action for said selected multiple ones of said prioritized plurality of session requests.

7. The computer program product of claim 6, wherein said computer usable program code for prioritizing further comprises computer usable program code for ordering each of said plurality of session requests in a position according to queue rules selected from the group consisting of time based rules, buddy list based rules, relative hierarchy based rules, dynamic interest profile based rules and category/role based rules.

8. The computer program product of claim 6, wherein said computer usable program code for prioritizing further comprises computer usable program code for grouping said plurality of session requests into priority groups according to queue rules selected from the group consisting of time based rules, buddy list based rules, relative hierarchy based rules, dynamic interest profile based rules and category/role based rules.

9. The computer program product of claim 6, wherein said computer usable program code for assigning the dequeuing action for multiple ones of said prioritized plurality of said selected session requests comprises computer usable program code for assigning the dequeuing action for said selected multiple ones of said prioritized plurality of session requests selected from the group consisting of accepting, deferring and declining said selected session requests.

10. The computer program product of claim 6, wherein said computer usable program code for assigning the dequeuing action for said selected multiple ones of said prioritized plurality of session requests comprises computer usable program code for establishing a multi-party human-to-human collaborative session for all requestors associated with said selected multiple ones of said prioritized plurality of session requests.