Multiple system and presence-based call processing

• US 8,884,736 B1
• Filed: 04/11/2011
• Issued: 11/11/2014
• Est. Priority Date: 11/08/2010
• Status: Active Grant

• Current Assignee: Cox Communications Incorporated (Cox Enterprises Incorporated)
• Original Assignee: Cox Communications Incorporated (Cox Enterprises Incorporated)
• Inventors: Gravino, Douglas David, Gopinath, Radhakrishnan, Poffenberger, Michael Lee
• Primary Examiner(s): Lee, Benjamin C
• Assistant Examiner(s): Foxx, Chico A
• Application Number:
  US13/083,807
• Time in Patent Office: 1,310 Days
• Field of Search: 340/4.31, 340/539.13, 340/10.4, 379/88.25, 379/201.03, 379/201.01, 726/14, 726/22, 726/28, 726/2, 455/41.2, 455/456.3
• US Class Current: 340/4.31
• CPC Class Codes: G05B 15/02 electric
• CPC Class Codes: G05B 2219/2642 Domotique, domestic, home control, automation, smart house
• CPC Class Codes: G06F 1/3231 Monitoring the presence, absence or movement of users
• CPC Class Codes: Y02D 10/00 Energy efficient computing, e.g. low power processors, power management or thermal management

Abstract

Processing communications to and from multiple communications systems based on user preferences and based on presence information for one or more users of the communications systems is provided. A user who operates multiple communications systems may set preferences with each of the systems individually or through a centralized communications management system to control call processing to each of the systems based on prescribed user preferences and based on presence information for the user. In addition, communications applications associated with one or more communications systems may be automatically activated or functionally modified based on user preferences and/or user presence information.

Claims

1. A method of processing communications to and from multiple communications systems based on user preferences and based on presence information for one or more users of the communications systems, comprising:

receiving first user preferences for operation of each of the multiple communications systems for when a first user is in a physical location with respect to each of the multiple communications systems;

receiving second user preferences for operation of each of the multiple communications systems for when a second user is in the physical location with respect to each of the multiple communications systems;

establishing an hierarchical relationship between the first user and the second user that is utilized for resolving conflicts between the first user preferences and second user preferences such that the first user preferences take precedence over the second user preferences;

receiving presence information for the first user and the second user of the multiple communications systems, the presence information indicating the first user and the second user is in the physical location with respect to at least one of the multiple communications systems;

determining whether the first user preferences conflict operationally with the second user preferences for the at least one of the multiple communications systems; and

if the first user preferences conflict with the second user preferences for the at least one of the multiple communications systems, resolving conflicts such that the first user preferences take precedence over the second user preferences;

passing the presence information for the first user of the multiple communications systems to the at least one of the multiple communications systems to indicate the first user is in the physical location with respect to the at least one of the multiple communications systems; and

in response to receiving the presence information for the first user of the multiple communications systems at the at least one of the multiple communications systems, changing one or more settings of one or more of the other multiple communications systems for receiving a second communication for the second user based on the indication that the first user is in the physical location with respect to the at least one of the multiple communications systems.

2. The method of claim 1, wherein changing one or more settings of one or more of the other multiple communications systems based on the first user preferences for operation of the one or more of the other multiple communications systems and based on the indication that the first user is in the physical location with respect to the at least one of the multiple communications systems includes automatically changing the one or more settings.

3. The method of claim 2, wherein automatically changing the one or more settings includes automatically changing the one or more settings based on signaling to the one or more of the other multiple communications systems from a service provisioning system responsible for providing a communications service to the one or more of the other multiple communications systems.

4. The method of claim 3, wherein signaling to the one or more of the other multiple communications systems from a service provisioning system responsible for providing a communications service to the one or more of the other multiple communications systems is in response to receiving the presence information for the first user of the multiple communications systems at the service provisioning system responsible for providing a communications service to the one or more of the other multiple communications systems.

5. The method of claim 4, wherein prior to changing one or more settings of the one or more of the other multiple communications systems based on the first user preferences, querying a user preferences database for first user preferences.

6. The method of claim 1, wherein receiving first user preferences for operation of each of the multiple communications systems when the first user is in the physical location with respect to each of the multiple communications systems includes receiving first user preferences for operation of each of the multiple communications systems when the first user is out of the physical proximity of each of the multiple communications systems.

7. The method of claim 1, wherein receiving first user preferences for operation of each of the multiple communications systems when the first user is in the physical location with respect to each of the multiple communications systems includes receiving first user preferences for operation of each of the multiple communications systems when the first user is in a physical proximity of each of the multiple communications systems.

8. The method of claim 1,

wherein receiving presence information for the specific user of the multiple communications systems, the presence information indicating the first user is in a physical proximity of a wireline communications system;

wherein passing the presence information for the first user of the multiple communications systems includes passing the presence information to the wireline communications system to indicate the first user is in the physical proximity of the wireline communications system; and

wherein in response to receiving the presence information for the first user of the multiple communications systems at the wireline communications system, changing one or more settings of wireless communications device based on the first user preferences for operation of the wireless communications device and based on the indication that the first user is in the physical proximity of the wireline communications system.

9. The method of claim 1,

wherein receiving presence information for the first user of the multiple communications systems, the presence information indicating the first user is in a physical proximity of a wireless communications system;

wherein passing the presence information for the first user of the multiple communications systems includes passing the presence information to the wireless communications system to indicate the first user is in the physical proximity of the wireless communications system; and

wherein in response to receiving the presence information for the first user of the multiple communications systems at the wireless communications system, changing one or more settings of a wireline communications device based on the first user preferences for operation of the wireline communications device and based on the indication that the first user is in the physical proximity of the wireless communications system.

10. The method of claim 1,

wherein receiving presence information for the first user of the multiple communications systems, the presence information indicating the first user is in a physical proximity of a network connected video content viewing device;

wherein passing the presence information for the first user of the multiple communications systems includes passing the presence information to the network connected video content viewing device to indicate the first user is in the physical proximity of the network connected video content viewing device; and

wherein in response to receiving the presence information for the first user of the multiple communications systems at the network connected video content viewing device, changing one or more settings of a wireless or wireline communications device based on the first user preferences for operation of the wireless or wireline communications device and based on the indication that the first user is in the physical proximity of the network connected video content viewing device.

11. The method of claim 10,

wherein indicating the first user is in a physical proximity of a network connected video content viewing device includes indicating the first user is in the physical proximity of a cable television services system set top box.

12. The method of claim 1, wherein receiving presence information for the first user of the multiple communications systems includes receiving signaling from a wireless communications device physically associated with the first user at a wireless presence detector located in a physical proximity of the multiple communications systems.

13. The method of claim 12, wherein passing the presence information for the first user of the multiple communications systems to the at least one of the multiple communications systems to indicate the first user is in the physical location with respect to the at least one of the multiple communications systems includes passing the presence information to the at least one of the multiple communications systems via the wireless presence detector.

14. The method of claim 1, wherein receiving presence information for the first user of the multiple communications systems includes detection by a wireless presence detector by a second electronic device in a possession of the first user;

and wherein passing the presence information for the first user of the multiple communications systems to the at least one of the multiple communications systems to indicate the first user is in the physical location with respect to the at least one of the multiple communications systems includes passing the presence information directly from the second electronic device to the at least one of the multiple communications systems for which one or more settings are changed based on the indication that the first user is in the physical location with respect to the at least one of the multiple communications systems.

15. A computer readable storage device containing computer executable instructions which when executed by a computer perform a method of processing communications to and from multiple communications systems based on first user preferences and based on presence information for one or more users of the communications systems, comprising:

receiving first user preferences for operation of each of the multiple communications systems for when a first user is in a physical proximity of each of the multiple communications systems;

receiving second user preferences for operation of each of the multiple communications systems for when a second user is in the physical location with respect to each of the multiple communications systems;

establishing an hierarchical relationship between the first user and the second user that is utilized for resolving conflicts between the first user preferences and second user preferences such that the first user preferences take precedence over the second user preferences;

receiving presence information for the first user and the second user of the multiple communications systems, the presence information indicating the first user and the second user is in the physical location with respect to at least one of the multiple communications systems;

determining whether the first user preferences conflict operationally with the second user preferences for the at least one of the multiple communications systems; and

if the first user preferences conflict with the second user preferences for the at least one of the multiple communications systems, resolving conflicts such that the first user preferences take precedence over the second user preferences;

passing the presence information for the first user of the multiple communications systems to the at least one of the multiple communications systems to indicate the first user is in the physical location with respect to the at least one of the multiple communications systems; and

in response to receiving the presence information for the first user of the multiple communications systems at the at least one of the multiple communications systems, changing one or more settings of one or more of the other multiple communications systems for receiving a second communication for the second user based on the indication that the first user is in the physical location with respect to the at least one of the multiple communications systems.

16. The computer readable storage device of claim 15, wherein receiving first user preferences for operation of each of the multiple communications systems when the first user is in a physical proximity of each of the multiple communications systems includes receiving first user preferences for operation of each of the multiple communications systems when the first user is out of the physical proximity of each of the multiple communications systems.

17. The computer readable storage device of claim 15, wherein receiving presence information for the first user of the multiple communications systems, the presence information indicating the first user is in a physical proximity of a wireline communications system;

wherein passing the presence information for the first user of the multiple communications systems includes passing the presence information to the wireline communications system to indicate the first user is in the physical proximity of the wireline communications system; and

wherein in response to receiving the presence information for the first user of the multiple communications systems at the wireline communications system, changing one or more settings of wireless communications device based on the first user preferences for operation of the wireless communications device and based on the indication that the first user is in the physical proximity of the wireline communications system.

18. The computer readable storage device of claim 15, wherein receiving presence information for the first user of the multiple communications systems, the presence information indicating the first user is in the physical proximity of a wireless communications system;

wherein passing the presence information for the first user of the multiple communications systems includes passing the presence information to the wireless communications system to indicate the first user is in the physical proximity of the wireless communications system; and

wherein in response to receiving the presence information for the first user of the multiple communications systems at the wireless communications system, changing one or more settings of a wireline communications device based on the first user preferences for operation of the wireline communications device and based on the indication that the first user is in the physical proximity of the wireless communications system.

19. The computer readable storage device of claim 15, wherein receiving presence information for the first user of the multiple communications systems, the presence information indicating the first user is in a physical proximity of a cable television services system set-top box;

wherein passing the presence information for the first user of the multiple communications systems includes passing the presence information to the cable television services system set-top box to indicate the first user is in the physical proximity of the cable television services system set-top box; and

wherein in response to receiving the presence information for the first user of the multiple communications systems at the cable television services system set-top box, changing one or more settings of a wireless or wireline communications device based on the first user preferences for operation of the wireless or wireline communications device and based on the indication that the first user is in the physical proximity of the cable television services system set-top box.

20. A method of processing communications to and from multiple communications systems based on first user preferences and based on presence information for one or more users of the communications systems, comprising:

receiving first user preferences for operation of each of the multiple communications systems for when a first user is in a physical location with respect to each of the multiple communications systems;

receiving second user preferences for operation of each of the multiple communications systems for when a second user is in the physical location with respect to each of the multiple communications systems;

establishing an hierarchical relationship between the first user and the second user that is utilized for resolving conflicts between the first user preferences and second user preferences such that the first user preferences take precedence over the second user preferences;

receiving presence information for the first user and the second user of the multiple communications systems, the presence information indicating the first user and the second user is in the physical location with respect to at least one of the multiple communications systems;

determining whether the first user preferences conflict operationally with the second user preferences for the at least one of the multiple communications systems; and

if the first user preferences conflict with the second user preferences for the at least one of the multiple communications systems, resolving conflicts such that the first user preferences take precedence over the second user preferences;

passing the presence information for the first user of the multiple communications systems to the at least one of the multiple communications systems to indicate the first user is in the physical location with respect to the at least one of the multiple communications systems; and

in response to receiving the presence information for the first user of the multiple communications systems at the at least one of the multiple communications systems, changing one or more settings of one or more of the other multiple communications systems for receiving a second communication for the second user based on the indication that the first user is in the physical location with respect to the at least one of the multiple communications systems.

21. The method of claim 20, wherein signaling to the one or more of the other multiple communications systems from a service provisioning system responsible for providing a communications service to the one or more of the other multiple communications systems is in response to receiving the presence information for the first user of the multiple communications systems at the service provisioning system responsible for providing a communications service to the one or more of the other multiple communications systems.