Providing of presence information to a telephony services system
First Claim
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1. A method comprising:
- receiving at an interactive voice processing system an affirmative response from a calling party to an offer from an operator service to use instant communications to contact a called party at a communication station,wherein the operator service is part of the interactive voice processing system and the operator service is performed manually by a human operator, or automatically by interactive voice response, andwherein the offer is provided after the calling party uses the operator service in a failed attempt to establish communication with the called party other than with the instant communications;
requesting, by the interactive voice processing system, presence information regarding the called party from an intelligent presence gateway;
determining by the intelligent presence gateway to obtain the presence information from a presence server that maintains the presence information;
determining by the intelligent presence gateway to obtain a capability attribute associated with the communication station from a capabilities server; and
determining to receive the presence information and the capability attribute at the interactive voice processing system from the intelligent presence gateway,wherein an instant communication session is established when the capability attribute associated with the communication station indicates that the communication station can engage in instant communication.
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Abstract
In support of an interactive telephony services system, a presence gateway provides presence information regarding availability of a called party to communicate using an instant communications client.
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Citations
18 Claims
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1. A method comprising:
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receiving at an interactive voice processing system an affirmative response from a calling party to an offer from an operator service to use instant communications to contact a called party at a communication station, wherein the operator service is part of the interactive voice processing system and the operator service is performed manually by a human operator, or automatically by interactive voice response, and wherein the offer is provided after the calling party uses the operator service in a failed attempt to establish communication with the called party other than with the instant communications; requesting, by the interactive voice processing system, presence information regarding the called party from an intelligent presence gateway; determining by the intelligent presence gateway to obtain the presence information from a presence server that maintains the presence information; determining by the intelligent presence gateway to obtain a capability attribute associated with the communication station from a capabilities server; and determining to receive the presence information and the capability attribute at the interactive voice processing system from the intelligent presence gateway, wherein an instant communication session is established when the capability attribute associated with the communication station indicates that the communication station can engage in instant communication. - View Dependent Claims (2, 3, 4, 5, 6)
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7. An apparatus comprising:
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at least one processor; and at least one memory including computer program code for one or more programs, the at least one memory and the computer program code configured to, with the at least one processor, cause the apparatus to perform at least the following, receive at an interactive voice processing system an affirmative response from a calling party to an offer from an operator service to use instant communications to contact a called party at a communication station, wherein the operator service is part of the interactive voice processing system and the operator service is performed manually by a human operator, or automatically by interactive voice response, and wherein the offer is provided after the calling party uses the operator service in a failed attempt to establish communication with the called party other than with the instant communications; request, by the interactive voice processing system, presence information regarding the called party from an intelligent presence gateway; determine by the intelligent presence gateway to obtain the presence information from a presence server that maintains the presence information; determine by the intelligent presence gateway to obtain a capability attribute associated with the communication station from a capabilities server; and determine to receive the presence information and the capability attribute at the interactive voice processing system from the intelligent presence gateway, wherein an instant communication session is established when the capability attribute associated with the communication station indicates that the communication station can engage in instant communication. - View Dependent Claims (8, 9, 10, 11, 12)
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13. A non-transitory computer-readable storage medium carrying one or more sequences of one or more instructions which, when executed by one or more processors, cause an apparatus to at least perform the following steps:
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receiving at an interactive voice processing system an affirmative response from a calling party to an offer from an operator service to use instant communications to contact a called party at a communication station, wherein the operator service is part of the interactive voice processing system and the operator service is performed manually by a human operator, or automatically by interactive voice response, and wherein the offer is provided after the calling party uses the operator service in a failed attempt to establish communication with the called party other than with the instant communications; requesting, by the interactive voice processing system, presence information regarding the called party from an intelligent presence gateway; determining by the intelligent presence gateway to obtain the presence information from a presence server that maintains the presence information; determining by the intelligent presence gateway to obtain a capability attribute associated with the communication station from a capabilities server; and determining to receive the presence information and the capability attribute at the interactive voice processing system from the intelligent presence gateway, wherein an instant communication session is established when the capability attribute associated with the communication station indicates that the communication station can engage in instant communication. - View Dependent Claims (14, 15, 16, 17, 18)
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Specification