Method of providing directions to a vehicle service facility
First Claim
Patent Images
1. A method of providing directions to a vehicle service facility, comprising the steps of:
- (a) receiving at a call center vehicle operating data sent from a vehicle telematics unit;
(b) generating at the call center a vehicle service message associated with the vehicle operating data, wherein the vehicle service message includes a plurality of vehicle service alerts, wherein at least two of the service alerts are associated with different vehicle subsystem concerns;
(c) transmitting the vehicle service message from the call center to a vehicle telematics service subscriber using the telematics unit;
(d) obtaining the location of the vehicle;
(e) applying a minimum capability threshold at the call center, wherein the minimum capability threshold determines, based on the at least two service alerts and the vehicle location, at least one vehicle service facility that is capable of remedying all the vehicle service alerts; and
(f) providing turn-by-turn directions from the location of the vehicle to the at least one vehicle service facility.
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Abstract
A method of providing directions to a vehicle service facility includes generating a vehicle service alert that includes vehicle operating data, sending the vehicle service alert to a vehicle telematics service subscriber, offering the vehicle telematics service subscriber a choice of one or more vehicle service facilities for responding to the vehicle service alert, and if the vehicle owner chooses a vehicle service facility, providing turn-by-turn directions to the chosen vehicle service facility.
42 Citations
16 Claims
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1. A method of providing directions to a vehicle service facility, comprising the steps of:
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(a) receiving at a call center vehicle operating data sent from a vehicle telematics unit; (b) generating at the call center a vehicle service message associated with the vehicle operating data, wherein the vehicle service message includes a plurality of vehicle service alerts, wherein at least two of the service alerts are associated with different vehicle subsystem concerns; (c) transmitting the vehicle service message from the call center to a vehicle telematics service subscriber using the telematics unit; (d) obtaining the location of the vehicle; (e) applying a minimum capability threshold at the call center, wherein the minimum capability threshold determines, based on the at least two service alerts and the vehicle location, at least one vehicle service facility that is capable of remedying all the vehicle service alerts; and (f) providing turn-by-turn directions from the location of the vehicle to the at least one vehicle service facility. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A method of providing directions to a vehicle service facility, comprising the steps of:
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(a) generating at a call center a vehicle service message associated with vehicle operating data for a vehicle, wherein the vehicle service message includes at least one vehicle service alert associated with a vehicle subsystem concern; (b) determining at the call center that the vehicle is covered by a vehicle warranty; (c) transmitting the vehicle service message from the call center to a telematics unit in the vehicle for receipt by a telematics service subscriber; (d) determining at the call center whether the vehicle subsystem concern of the at least one service alert is covered by the warranty; (e) if the vehicle subsystem concern is covered by the warranty, then offering the telematics service subscriber a choice of one or more vehicle dealerships for responding to the at least one vehicle service alert; (f) otherwise, offering the vehicle telematics service subscriber a choice of one or more aftermarket vehicle service providers in addition to one or more dealerships for responding to the at least one vehicle service alert; and (g) after the vehicle telematics service subscriber chooses a vehicle dealership or aftermarket vehicle service provider, providing turn-by-turn directions from the location of the vehicle to the chosen vehicle dealership or aftermarket vehicle service provider. - View Dependent Claims (11, 12, 13, 14, 15, 16)
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Specification