Short impromptu communications in presence-based systems

• US 8,886,721 B2
• Filed: 04/14/2009
• Issued: 11/11/2014
• Est. Priority Date: 04/14/2009
• Status: Active Grant

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Michaelis, Paul Roller, Mohler, David S.
• Primary Examiner(s): Tran, Jimmy H
• Application Number:
  US12/423,518
• Publication Number:
  US 20100260326A1
• Time in Patent Office: 2,037 Days
• Field of Search: 709/203, 709/204, 379/201.01, 379/202.01
• US Class Current: 709/204
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: H04L 67/14 Session management for real-time applications in data packet communications networks H04L65/1066
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users
• CPC Class Codes: H04M 2203/2038 Call context notifications
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 3/42374 where the information is provided to a monitoring entity such as a potential calling party or a call processing server
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54

Abstract

An apparatus and methods are disclosed for enabling certain types of communications to occur, even when presence information might indicate that a particular user is unavailable. In the illustrative embodiment, a first user submits a request to communicate with a second user, where the request specifies a maximum time duration for the communication, and optionally: a minimum time duration, an expected time duration, a priority, a subject, and a type of communication. A presence server receives the request and decides whether the request should be granted based on the information specified in the request, and one or both of: presence information for the second user, and the contents of a calendar. The illustrative embodiment is also capable of detecting inconsistencies between calendars and presence information, as well as events that might affect a user'"'"'s presence or indicate a departure from scheduled activities.

Claims

1. A method comprising:

receiving, by a processor, a request from a first user to establish a second communication session with a second user, wherein said request specifies a maximum time duration of said second communication session; and

determining whether to grant said request based on said maximum time duration and on presence information for said second user, wherein the determination whether to grant said request is also based on a calendar entry of a first communication session that includes a first end time of said first communication session, wherein said first end time of said calendar entry of said first communication session is modified to a second end time based on said second user terminating said first communication session before said first end time of said first communication session, and wherein said second request is granted based on said modified second end time.

2. The method of claim 1, wherein said contents of said calendar are updated based on said second user opening or closing a file.

3. The method of claim 1 wherein said request also specifies a minimum time duration, and wherein the determination whether to grant said request is also based on said minimum time duration.

4. The method of claim 1 wherein said request also specifies an expected time duration, and wherein the determination whether to grant said request is also based on said expected time duration.

5. The method of claim 1 wherein said request also specifies a type of said second communication session, and wherein the determination whether to grant said request is also based on said type of said second communication session.

6. The method of claim 1, wherein the calendar entry also includes a first start time of said first communication session, wherein said first start time of said calendar entry of said first communication session is modified to a second start time based on said second user launching a second application after said first start time of said communication session, and wherein a second request is granted based said modified second start time.

7. The method of claim 1, wherein said request also specifies a priority, and wherein the determination whether to grant said request is also based on said priority.

8. The method of claim 1, wherein said request also specifies a subject, and wherein the determination whether to grant said request is also based on said subject.

9. A method comprising:

receiving, by a processor, a signal that indicates that a second user has completed a first communication session involving a telecommunications terminal;

updating an entry of a calendar in response to said signal, wherein a first end time of said first communication session in said calendar entry is modified to a second end time based on said second user completing said first communication session before said first end time of said first communication session;

receiving a request from a first user to establish a second communication session with said second user, wherein said request specifies a maximum time duration of said second communication session; and

determining whether to grant said request based on said maximum time duration and on the updated entry of said calendar.

10. The method of claim 9 wherein said signal also indicates that said second user has terminated an application.

11. The method of claim 9 wherein said request also specifies a priority, and wherein the determination whether to grant said request is also based on said priority.

12. The method of claim 9, wherein the calendar entry also includes a first start time of said first communication session, wherein said first start time of said calendar entry of said first communication session is modified to a second start time based on said second user launching a second application after said first start time of said communication session, and wherein a second request is granted based said modified second start time.

13. The method of claim 9, wherein said request also specifies a subject, and wherein the determination whether to grant said request is also based on said subject.

14. A method comprising:

receiving, by a processor, a request from a first user to establish a second communication session with a second user, wherein said request specifies a maximum time duration of said current communication session; and

determining whether to grant said request based on said maximum time duration, wherein the determination whether to grant said request is also based on a calendar entry of a first communication session that includes a first end time of said first communication session, wherein said first end time of said calendar entry of said first communication session is modified to a second end time based on said second user completing said first communication session before said first end time of said first communication session, and wherein said second request is granted based said modified second end time.

15. The method of claim 14 wherein said request also specifies a priority, and wherein the determination whether to grant said request is also based on said priority.

16. The method of claim 14 wherein said request also specifies a subject, and wherein the determination whether to grant said request is also based on said subject.

17. The method of claim 14 wherein said request also specifies a minimum time duration, and wherein the determination whether to grant said request is also based on said minimum time duration.

18. The method of claim 14 wherein said request also specifies an expected time duration, and wherein the determination whether to grant said request is also based on said expected time duration.

19. The method of claim 14 wherein said request also specifies a type of current communication session, and wherein the determination whether to grant said request is also based on said type of current communication session.

20. The method of claim 14, wherein the calendar entry also includes a first start time of said first communication session, wherein said first start time of said calendar entry of said first communication session is modified to a second start time based on said second user launching a second application after said first start time of said communication session, and wherein a second request is granted based said modified second start time.