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Building, reusing and managing authored content for incident management

  • US 8,892,539 B2
  • Filed: 11/28/2012
  • Issued: 11/18/2014
  • Est. Priority Date: 11/28/2012
  • Status: Active Grant
First Claim
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1. A method for building, reusing and calibrating network of authored content, comprising:

  • receiving a plurality of problem tickets;

    clustering, by a processor, the plurality of problem tickets into one or more clusters;

    associating, by the processor, the one or more clusters to one or more FAQ nodes in a FAQ network;

    determining, by the processor, whether the one or more FAQ nodes is part of a broken branch; and

    notifying a user of the broken branch.

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