Automated trouble ticket generation
First Claim
1. A method, comprising:
- receiving, at a monitoring server, first information regarding the state of operations of a first partition of a first server by parsing text received through a first remote communications session;
receiving, at a monitoring server, second information regarding the state of operations of a second partition of a second server by parsing text received through a second remote communications session;
determining whether a disaster event has occurred based, in part, on the first information and the second information; and
generating a trouble ticket corresponding to the disaster event.
7 Assignments
0 Petitions
Accused Products
Abstract
Control over servers and partitions within a computer network may be automated to improve response to disaster events within the computer network. For example, a monitoring server may be configured to automatically monitor servers through remote communications sessions. A disaster event may be detected based on information received from the partitions and servers within the network. When a disaster event or events leading to a disaster event are detected, a trouble ticket may be generated. The trouble ticket may also generate an alert displayed to an administrator through a customized hierarchical graphical display. When the administrator is not logged in, messages may be generated to alert the administrator to the problem. The administrator may then log in remotely and respond to the alert.
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Citations
20 Claims
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1. A method, comprising:
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receiving, at a monitoring server, first information regarding the state of operations of a first partition of a first server by parsing text received through a first remote communications session; receiving, at a monitoring server, second information regarding the state of operations of a second partition of a second server by parsing text received through a second remote communications session; determining whether a disaster event has occurred based, in part, on the first information and the second information; and generating a trouble ticket corresponding to the disaster event. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A computer program product, comprising:
a non-transitory computer readable medium comprising; code to receive, at a monitoring server, first information regarding the state of operations of a first partition of a first server by parsing text received through a first remote communications session; code to receive, at a monitoring server, second information regarding the state of operations of a second partition of a second server by parsing text received through a second remote communications session; code to determine whether a disaster event has occurred based, in part, on the first information and the second information; and code to generate a trouble ticket corresponding to the disaster event. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. An apparatus, comprising:
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a memory; and a processor coupled to the memory, in which the processor is configured; to receive, at a monitoring server, first information regarding the state of operations of a first partition of a first server by parsing text received through a first remote communications session; to receive, at a monitoring server, second information regarding the state of operations of a second partition of a second server by parsing text received through a second remote communications session; to determine whether a disaster event has occurred based, in part, on the first information and the second information; and to generate a trouble ticket corresponding to the disaster event. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification