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Video-assisted self-service transaction device

  • US 8,896,653 B2
  • Filed: 07/11/2012
  • Issued: 11/25/2014
  • Est. Priority Date: 07/11/2011
  • Status: Active Grant
First Claim
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1. A method comprising:

  • identifying, by a computing device, a plurality of video agent terminals having video and audio functionalities;

    determining, by the computing device, whether a wait time for connecting to a video agent terminal of the plurality of video agent terminals exceeds a predetermined threshold time;

    if the wait time exceeds the predetermined threshold time, transmitting, by the computing device, a message to a plurality of self-service video transaction devices indicating that the plurality of video agent terminals are currently unavailable to service the plurality of self-service video transaction devices; and

    in response to receiving the message indicating that the plurality of video agent terminals are currently unavailable, generating, by each of the plurality of self-service video transaction devices, an image on a display device of the self-service video transaction device indicating that video and audio functionalities are currently unavailable.

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