Method and system for accessing search services via messaging services

• US 8,898,241 B2
• Filed: 06/27/2012
• Issued: 11/25/2014
• Est. Priority Date: 06/28/2007
• Status: Expired due to Fees

• Current Assignee: ChaCha Search, Inc.
• Original Assignee: ChaCha Search, Inc.
• Inventors: Jones, Scott A., Cooper, Thomas E.
• Primary Examiner(s): TOWFIGHI, AFSHAWN M
• Application Number:
  US13/534,021
• Publication Number:
  US 20120296887A1
• Time in Patent Office: 881 Days
• Field of Search: None
• US Class Current: 709/206
• CPC Class Codes: G06F 16/951 Indexing; Web crawling techniques
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

A user using a chat or instant message, mobile message or email type of interface, for example, an information seeker, can connect via an instant message, mobile message, email or chat type of service provider, for example, an America On-line Instant Messenger (AIM) server. The message server connects the user to a routine that allows the user to utilize his or her service interface in combination with the services provided by the information search system. After connection has been established via the message interface, for example, an instant message is received via the chat process. A query string can then be extracted from the instant message and passed to the search system, which can respond with search results.

Claims

1. A computer implemented method comprising:

providing identifiers of a search service to a user of a messaging service;

receiving a message from the user by a server device via a messaging identifier of the messaging service which identifies the search service;

determining the messaging identifier;

extracting, by a processor, a search request from the message;

obtaining a search result by submitting the search request to an automated search resource selected based on the message when the identifier indicates an automated search;

obtaining the search result from a human assistant selected based on the message when the identifier indicates a human assisted search;

performing the human assisted search or the automated search as indicated by the identifier via which the message was received; and

sending the search result obtained responsive to the search request to the user.

2. The method of claim 1 further comprising:

providing identifiers of an instant messaging service to the user.

3. The method of claim 1 further comprising:

obtaining the search result from the human assistant when the search request includes a keyword and the identifier indicates the automated search.

4. The method of claim 1 further comprising:

obtaining the search result by submitting the search request to the automated search resource when the search request includes a keyword and the identifier indicates the human assisted search.

5. The method of claim 1 further comprising:

performing the human assisted search and the automated search when the identifier indicates both the human assisted search and the automated search.

6. The method of claim 1 further comprising:

selecting the automated search resource based on the identifier.

7. The method of claim 1 further comprising:

prioritizing a response of a human searcher associated with an affiliation as the search result when the identifier indicates the affiliation.

8. The method of claim 1 further comprising:

prioritizing a response of a search engine selected by a human searcher associated with an affiliation as the search result when the identifier indicates the affiliation.

9. The method of claim 1 further comprising:

selecting the human assistant based on the user and the messaging service.

10. The method of claim 1 further comprising:

sending the search result to the user using the identifier via which the message was received.

11. A system comprising:

a user system submitting a message via a messaging identifier of a search service;

a messaging server directing the message to a search service device;

the search service device including a processor and memory receiving the message via the messaging identifier which identifies the search service, determining the messaging identifier among messaging identifiers of the search service, extracting a search request from the message, obtaining a search result by submitting the search request to an automated search resource when the identifier indicates automated searching, obtaining the search result from a human assistant when the identifier indicates human assisted searching, performing a search as indicated by the identifier, and sending the search result obtained responsive to the search request to the user.

12. The system of claim 11 further comprising:

a searcher device receiving the search request and providing the search result responsive to the request.

13. The system of claim 11 wherein the messaging identifiers comprising a messaging identifier of a group of human searchers differentiated by an affiliation.

14. The system of claim 13 wherein the search is performed using the automated search resource or the human assistant selected based on the group of human searchers.

15. A non-transient computer readable storage medium storing therein a program for causing a computer to execute an operation including responding to a search request, comprising:

providing a messaging identifier of a group of messaging identifiers associated with a search service to a user of a messaging service;

receiving a message from the user using the messaging identifier associated with the search service;

extracting the search request from the message;

determining a destination of the search request based on the messaging identifier;

obtaining a search result by submitting the search request to an automated search resource selected based on the message when the identifier indicates an automated search;

obtaining the search result from a human assistant selected based on the message when the identifier indicates a human assisted search;

performing the human assisted search or the automated search as indicated by the identifier via which the message was received;

directing the search request to the destination and

delivering the search result obtained responsive to the search request to the user.

16. The storage medium of claim 15 wherein the operation further comprises:

modifying the selected automated search resource or modifying the selected human assistant based on a keyword of the message.

17. The storage medium of claim 15 wherein the operation further comprises:

directing the search result to the user using a device determined based on the messaging identifier.

18. The storage medium of claim 15 wherein the operation further comprises:

receiving the search result by directing the search request to the human assistant when the messaging identifier indicates the human assistant.

19. The storage medium of claim 15 wherein the operation further comprises:

receiving the search result by directing the search request to a search engine selected based on the message when the messaging identifier indicates the human assisted search and the human assistant is not available.

20. The storage medium of claim 15 wherein the operation further comprises:

receiving the search result from the human assistant and directing the search request to a search engine selected based on the message when the messaging identifier indicates the human assisted search.