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Systems and methods for visual presentation and selection of IVR menu

  • US 8,903,073 B2
  • Filed: 07/20/2011
  • Issued: 12/02/2014
  • Est. Priority Date: 07/20/2011
  • Status: Active Grant
First Claim
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1. A system for enhancing user interaction with Interactive Voice Response (IVR) destinations, the system comprising:

  • a processor; and

    a memory coupled to the processor, the memory comprising;

    instructions to configure the processor to perform the following;

    i. communicating with a plurality of IVRs;

    ii. receiving information corresponding to visual menu from a dialed IVR corresponding to an interactive voice response menu sent in response to a user telephone call over the Public Switched Telephone Network; and

    iii. transferring said visual menu to an Internet Protocol (IP) address associated with said user, wherein said system comprise a database of plurality of IVR menus associated with plurality of IVRs.

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