Systems and methods for visual presentation and selection of IVR menu

• US 8,903,073 B2
• Filed: 07/20/2011
• Issued: 12/02/2014
• Est. Priority Date: 07/20/2011
• Status: Active Grant

• Current Assignee: Tal Lavian, Zvi Or-Bach
• Original Assignee: Tal Lavian, Zvi Or-Bach
• Inventors: Or-Bach, Zvi, Lavian, Tal
• Primary Examiner(s): Gauthier, Gerald
• Application Number:
  US13/186,984
• Publication Number:
  US 20130022191A1
• Time in Patent Office: 1,231 Days
• Field of Search: 379/88.01, 379/88.04, 379/88.13, 379/88.18, 379/88.19, 379/88.23, 379/93.17, 379/93.25, 379/201.02, 379/218.01, 379/88.14, 379/88.17, 455/425, 704/270.1, 704/275, 705/14.4, 710/72, 370/352, 370/329, 370/401, 707/104
• US Class Current: 379/218.01
• CPC Class Codes: G06Q 30/0269 based on user profile or attribute
• CPC Class Codes: H04M 1/2535 adapted for voice communication over an Internet Protocol [IP] network Voice over Internet Protocol (VoIP) network equipment and services H04M7/006; implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP] H04L69/16
• CPC Class Codes: H04M 1/2749 Automatic dialling or redialling systems, e.g. on off-hook or redial on busy
• CPC Class Codes: H04M 1/72412 using two-way short-range wireless interfaces
• CPC Class Codes: H04M 1/72469 for operating the device by selecting functions from two or more displayed items, e.g. menus or icons
• CPC Class Codes: H04M 2203/254 where the visual mode comprises menus
• CPC Class Codes: H04M 2250/22 including a touch pad, a touch sensor or a touch detector
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database, the system comprising a processor and a memory coupled to the processor. The memory comprising a list of telephone numbers associated with one or more destinations implementing IVR menus, wherein the one or more destinations are grouped based on a plurality of categories of the IVR menus. Further the memory includes instructions executable by said processor for automatically communicating with the one of more destinations, and receiving at least one customization record from said at least one destination to store in the IVR database.

Claims

1. A system for enhancing user interaction with Interactive Voice Response (IVR) destinations, the system comprising:

a processor; and

a memory coupled to the processor, the memory comprising;

instructions to configure the processor to perform the following;

i. communicating with a plurality of IVRs;

ii. receiving information corresponding to visual menu from a dialed IVR corresponding to an interactive voice response menu sent in response to a user telephone call over the Public Switched Telephone Network; and

iii. transferring said visual menu to an Internet Protocol (IP) address associated with said user, wherein said system comprise a database of plurality of IVR menus associated with plurality of IVRs.

2. The system of claim 1, wherein said information corresponding to visual menu comprises at least one icon.

3. The system of claim 1, wherein said instructions to configure the processor to transfer said information, wherein said information further comprises instructions to convert said voice response menu to a standard menu.

4. Computer readable media comprising the instruction of claim 1.

5. The system of claim 1, further comprising:

instructions to configure the processor for receiving a response from said user and transferring said response to said dialed IVR.

6. The system of claim 1, further comprising:

instructions to associate data received from said user with said information corresponding to visual menu.

7. A system for enhancing user interaction with Interactive Voice Response (IVR) destinations, the system comprising:

a processor; and

a memory coupled to the processor, the memory comprising;

instructions to configure the processor to perform the following;

i. communicating with a plurality of IVRs;

ii. receiving information corresponding to visual menu from a dialed IVR in response to a user telephone call over a Public Switched Telephone Network; and

iii. transferring said visual menu to an Internet Protocol (IP) address associated with said user, wherein said system comprise a database of plurality of IVR menus associated with plurality of IVRs.

8. The system of claim 7, wherein said visual menu comprises at least one icon.

9. The system of claim 7, further comprising:

instructions to configure the processor to select a standard menu corresponding to the business of said dialed IVR and to convert said information according to said standard menu.

10. A computer readable media comprising the instruction of claim 7.

11. The system of claim 7, further comprising:

instructions to configure the processor for receiving a response from said user and transferring said response to said dialed IVR.

12. The system of claim 7, further comprising:

instructions to configure the processor to attach an advertisement to said visual menu.

13. The system of claim 7, further comprising:

instructions to configure the processor to translate said visual menu to a different language than used in said information.

14. The system of claim 7, wherein said instructions to transfer visual menu corresponding to said information to an Internet Protocol (IP) address comprises instructions to transfer the visual menu to two Internet Protocol (IP) addresses associated with said user.

15. A system for enhancing user interaction with Interactive Voice Response (IVR) destinations, the system comprising:

a processor; and

a memory coupled to the processor, the memory comprising;

a visual menu database corresponding to a plurality of IVRs;

instructions to configure the processor for communicating with at least one of said plurality of IVRs, and selecting at least one visual menu corresponding to dialed IVR from said database in response to a user telephone call over a Public Switched Telephone Network; and

instructions to configure the processor to transfer said at least one visual menu to an Internet Protocol (IP) address associated with said user using an Internet Protocol, wherein said system comprise a database of plurality of IVR menus associated with plurality of IVRs.

16. The system of claim 15, wherein said instructions to configure the processor to transfer said at least one visual menu to an Internet Protocol (IP) address associated with said user comprises instructions to use a hypertext transfer protocol (HTTP).

17. The system of claim 15, wherein said instructions to configure the processor to transfer said at least one visual menu to an Internet Protocol (IP) address associated with said user comprises instructions to use a hypertext transfer protocol secure (HTTPS).

18. The system of claim 15, wherein said instructions to configure the processor to transfer said at least one visual menu to an Internet Protocol (IP) address associated with said user comprises instructions to use a session initiation protocol (SIP).

19. The system of claim 15, further comprising:

instructions to configure the processor for updating said at least one visual menu stored in said visual menu database for changed IVRs menu corresponding to said plurality of IVRs.

20. The system of claim 15, further comprising:

instructions to configure the processor for recording the user selection on said at least one visual menu and presenting the user a personalized visual menu.