Systems and methods for managing workflow based on analysis of worker selection criteria

• US 8,903,901 B2
• Filed: 12/02/2004
• Issued: 12/02/2014
• Est. Priority Date: 03/13/1997
• Status: Expired due to Term

• Current Assignee: Anthurium Solutions Incorporated
• Original Assignee: Anthurium Solutions Incorporated
• Inventors: Archbold, Janice K.
• Primary Examiner(s): Survillo, Oleg
• Application Number:
  US11/002,358
• Publication Number:
  US 20050195428A1
• Time in Patent Office: 3,652 Days
• Field of Search: 709/204, 709/201, 709/203, 705/8, 705/9, 705 711- 721, 705/7.26, 718/100
• US Class Current: 709/204
• CPC Class Codes: G06F 3/00 Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
• CPC Class Codes: G06F 3/16 Sound input; Sound output speech processing G10L
• CPC Class Codes: G06F 9/4881 Scheduling strategies for dispatcher, e.g. round robin, multi-level priority queues
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group
• CPC Class Codes: G06Q 10/06316 Sequencing of tasks or work
• CPC Class Codes: G06Q 10/0633 Workflow analysis
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 20/085 involving remote charge determination or related payment systems
• CPC Class Codes: H04L 12/1439 time-based
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression
• CPC Class Codes: Y02D 10/00 Energy efficient computing, e.g. low power processors, power management or thermal management

Abstract

A computer and software system for human user interaction initiates jobs (e.g., Transcription, Translation, Data Entry, and Transaction Creation) and utilizes voice-mail through real-time voice and tone signal input. The computer and software system keeps the databases used to process Jobs and keeps the statistical records of jobs for analysis, general ledger, payroll and billing. One or more computers receive Job packets, select Scribes for work (e.g. transcription), generate messages for information or action, and update Job Record status and job processing steps. A computer collects the statistical and financial data and provides general top level management decision making information.

Claims

1. A system for automatically managing workflow, comprising:

a first computing device that receives an originating job request comprising a job input and job instructions from an authorized user, and generates a job packet containing a template and one of a digital file and a reference to the digital file, wherein the digital file represents the job input from the authorized user, the job packet further containing a job record that includes a set of computer-readable job processing requirements that are based on an interpretation by the first computing device of the job instructions, wherein the job instructions comprise at least a delivery address for sending a result of the job request and a deadline associated with the job request; and

a second computing device that maintains respective scribe data for each of a plurality of scribes, the scribe data including respective qualification information, wherein each scribe'"'"'s qualification information is based at least in part upon a comparison by a computer program between a job completed by the respective scribe and the same job completed by a provisional scribe that shadows the work of the respective scribe, a respective scribe-provided availability schedule that indicates when the scribe is available for work, and a time zone associated with each scribe, wherein the second computing device receives the job packet from the first computing device, selects a scribe using an algorithm that automatically identifies a scribe based at least in part on matching the qualification information with information contained in the template and the job record and in part on matching the respective availability schedule with an estimated completion time associated with the job input, and forwards job step data to a scribe computer associated with the selected scribe, the job step data containing one of the digital file and a reference to the digital file, wherein the selected scribe processes the job input in accordance with the job record and places the result into the template, and wherein the provisional scribe is pre-qualified through an interactive website program.

2. The system of claim 1, wherein the selected scribe is identified based at least in part on a logged-on status associated with the selected scribe.

3. The system of claim 1, wherein the selected scribe is identified based at least in part on balancing of workloads among a plurality of available scribes.

4. The system of claim 1, wherein the selected scribe is identified based at least in part on a rate of pay associated with a job step.

5. The system of claim 1, wherein the scribe data includes respective qualification information related to prior experience using at least one template of the plurality of templates and wherein the selected scribe is identified based on the qualification information of the scribe.