Method and system for automatically storing a communication session
First Claim
1. A method for recording a communication session initiated by at least one communication terminal with at least one second communication terminal, by means of at least one communication channel established via a computer and/or telephone network, which method includes the steps of:
- receiving, by at least one recording server, a request to record the communication session, including recording configuration data, enabling in particular the identification of each communication channel,connecting the recording server to each communication channel established during initiation of the communication session, according to the configuration data received,adding said recording server to any communication established in the context of the communication session to be recorded, in which said recording server is connected to each communication channel established during initiation of the communication session, like any other participant in the communication session, according to the configuration data received, andrecording data transferred over each communication channel by the recording server, wherein the recording server is configured to put itself in teleconference mode and calls the communication terminals in order to establish the communication therebetween, and wherein the communication session includes a Web conference, in which a communication channel is established between a server housing a Web conference application and, respectively, each communication terminal participating in the Web conference, in which the connection and recording steps performed by the recording server consist, for the latter, of;
connecting to the server housing the Web conference application,running the application as an additional participant at said conference, andrecording said application.
10 Assignments
0 Petitions
Accused Products
Abstract
Disclosed is a method for recording a communication session initiated by at least one communication terminal with at least one second communication terminal, utilizing at least one communication channel established via a computer and/or telephone network, from at least one recording server, a request to record the communication session, including recording configuration data, enabling, in particular, the identification of each communication channel, connecting the recording server to each communication channel established during initiation of the communication session according to the configuration data received, and recording data transferred over each communication channel by the recording server.
33 Citations
11 Claims
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1. A method for recording a communication session initiated by at least one communication terminal with at least one second communication terminal, by means of at least one communication channel established via a computer and/or telephone network, which method includes the steps of:
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receiving, by at least one recording server, a request to record the communication session, including recording configuration data, enabling in particular the identification of each communication channel, connecting the recording server to each communication channel established during initiation of the communication session, according to the configuration data received, adding said recording server to any communication established in the context of the communication session to be recorded, in which said recording server is connected to each communication channel established during initiation of the communication session, like any other participant in the communication session, according to the configuration data received, and recording data transferred over each communication channel by the recording server, wherein the recording server is configured to put itself in teleconference mode and calls the communication terminals in order to establish the communication therebetween, and wherein the communication session includes a Web conference, in which a communication channel is established between a server housing a Web conference application and, respectively, each communication terminal participating in the Web conference, in which the connection and recording steps performed by the recording server consist, for the latter, of; connecting to the server housing the Web conference application, running the application as an additional participant at said conference, and recording said application. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A recording server for recording a communication session initiated by at least one first communication terminal with at least one second communication terminal by means of at least one communication channel established via a computer and/or telephone network, said server includes:
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a receiver for receiving a request to record the communication session, a connector for connecting to each communication channel established during initiation of the communication session, like any other participant in the communication session, according to recording configuration data received with said recording request, making it possible in particular to identify each communication channel, and a recorder for recording data transferred over each communication channel, wherein the recording server is configured to call the at least one first communication terminal and the at least one second communication terminal in order to establish a teleconference therebetween, and wherein the communication session includes a Web conference and the connector is capable of connecting to a server housing a Web conference application in which the communication terminals participate and is capable of running the application as an additional participant in said conference, and recording said application. - View Dependent Claims (10, 11)
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Specification