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User-initiated mode for remote support

  • US 8,910,049 B2
  • Filed: 08/20/2010
  • Issued: 12/09/2014
  • Est. Priority Date: 08/20/2010
  • Status: Active Grant
First Claim
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1. A remote support system comprising program code stored on a non-transient computer-readable medium and executable by a processor, the system further comprising:

  • a communication link to connect to an event log associated with a monitored system; and

    an analyzer to monitor the event log over the link and to create a report using information in the event log, wherein in response to the analyzer detecting a user-initiated service mode indication in the information the analyzer includes in the report additional information relating to the user-initiated service mode to indicate events in the report to be ignored.

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