Systems and methods for managing errors utilizing augmented reality

• US 8,913,086 B2
• Filed: 04/07/2011
• Issued: 12/16/2014
• Est. Priority Date: 04/07/2011
• Status: Expired due to Fees

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Meserth, Timothy A., Molander, Mark E., Windell, David T.
• Primary Examiner(s): Brier, Jeffery A
• Assistant Examiner(s): BUTTRAM, ALAN T
• Application Number:
  US13/082,291
• Publication Number:
  US 20120256953A1
• Time in Patent Office: 1,349 Days
• Field of Search: 345632-633, 382/103, 709/224
• US Class Current: 345/633
• CPC Class Codes: G06F 11/07 Responding to the occurrence of a fault, e.g. fault tolerance
• CPC Class Codes: G06F 11/0742 in a data processing system embedded in a mobile device, e.g. mobile phones, handheld devices
• CPC Class Codes: G06F 11/0772 Means for error signaling, e.g. using interrupts, exception flags, dedicated error registers
• CPC Class Codes: G06F 11/32 with visual or acoustical indication of the functioning of the machine
• CPC Class Codes: G06F 16/00 Information retrieval; Database structures therefor; File system structures therefor
• CPC Class Codes: G06F 16/583 using metadata automatically derived from the content
• CPC Class Codes: G06T 11/00 2D [Two Dimensional] image generation
• CPC Class Codes: G09G 5/00 Control arrangements or circuits for visual indicators common to cathode-ray tube indicators and other visual indicators image data processing or generation, in general G06T

Abstract

Systems for managing errors utilizing augmented reality are provided. One system includes a transceiver configured to communicate with a systems management console, capture device for capturing environmental inputs, memory storing code comprising an augmented reality module, and a processor. The processor, when executing the code comprising the augmented reality module, is configured to perform the method below. One method includes capturing an environmental input, identifying a target device in the captured environmental input, and querying the systems management console regarding a status condition for the target device. Also provided are physical computer storage mediums including a computer program product for performing the above method.

Claims

1. A system for managing errors utilizing augmented reality, comprising:

a transceiver configured to communicate with a systems management console;

a capture device for capturing environmental inputs;

memory storing code comprising an augmented reality module;

an input device configured to receive inputs from a user;

a display; and

a processor coupled to the transceiver, the capture device, the memory, the input device, and the display, wherein the processor, when executing the code comprising the augmented reality module, is configured to;

capture an environmental input from a target device via the capture device, the environmental input comprising a tactile cue, the target device being remote from the systems management console,

identify the target device based on the captured tactile cue,

query, utilizing the transceiver, the systems management console regarding a status condition of the target device,

receive, via the transceiver, information regarding the status condition from the systems management console,

display, via the display, the information regarding the status condition, and launch a repair interface directly to a problem page for a determined fault condition, if the status condition is a fault condition, for a user to address the fault condition,

synthesize the received information and the captured tactile cue,

receive, via the input device, an input to the repair interface from the user for troubleshooting the status condition when the status condition is the fault condition,

transmit, via the transceiver, the input to the systems management console,

receive, via the input device an other input from the user for correcting the fault condition, and

transmit, via the transceiver, the other input to the systems management console correcting the fault condition.

2. The system of claim 1, wherein the capture device is a tactile capturing device.

3. The system of claim 1, wherein the capture device further comprises a camera and the environmental input is a visual image.

4. The system of claim 1, wherein, when identifying an other target device, the processor is configured to identify the other target device via one of a bar code, a radio frequency identifier, and a position of the target device.

5. The system of claim 1, wherein:

the system comprises one of a cellular telephone, a laptop computing device, and a tablet computing device; and

the input device is one of a keyboard, a touch screen associated with the display, and a computing mouse.

6. A physical non-transitory computer storage medium comprising a computer program product method for managing errors utilizing augmented reality in a system including a transceiver configured to communicate with a systems management console, a capture device for capturing environmental inputs, memory storing code comprising an augmented reality module, an input device configured to receive inputs from a user, a display, and a processor coupled to the transceiver, the capture device, the memory, the input device, and the display, the physical computer storage medium comprising:

computer code for capturing an environmental input including a tactile cue from a target device via the capture device, the target device being remote from the systems management console;

computer code for identifying, via the processor, the target device based on the captured tactile cue;

computer code for querying, by the processor utilizing the transceiver, the systems management console regarding a status condition of the target device;

computer code for receiving, via the transceiver, information regarding the status condition from the systems management console;

computer code for displaying, via the display, the information regarding the status condition and launching a repair interface directly to a problem page for a determined fault condition, if the status condition is a fault condition, for a user to address the fault condition;

computer code for synthesizing the received information and the captured tactile cue;

computer code for receiving, via the input device, an input to the repair interface from the user for troubleshooting the status condition when the status condition is the fault condition;

computer code for transmitting, via the transceiver, the input to the systems management console;

computer code for receiving, via the input device an other input from the user for correcting the fault condition; and

computer code for transmitting, via the transceiver, the other input to the systems management console correcting the fault condition.

7. The physical computer storage medium of claim 6, wherein the computer code for identifying the target device comprises computer code for identifying an other target device via one of a bar code, a radio frequency identifier, and a position of the other target device.

8. The physical computer storage medium of claim 6, wherein the computer code for capturing the environmental input comprises computer code for capturing the environmental input utilizing a tactile capturing device.

9. The physical computer storage medium of claim 6, wherein the computer code for capturing the environmental input further comprises computer code for capturing a visual image of an other target device utilizing a camera.