Fallback ordering for on-line environment

• US 8,914,439 B2
• Filed: 04/04/2011
• Issued: 12/16/2014
• Est. Priority Date: 04/07/2010
• Status: Expired due to Fees

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Mitchell, Alexander, Pilkington, Adam J., Wilkinson, Stuart P., Batey, Christopher
• Primary Examiner(s): BARQADLE, YASIN M
• Application Number:
  US13/079,794
• Publication Number:
  US 20110252086A1
• Time in Patent Office: 1,352 Days
• Field of Search: 709/203, 709217-232, 709238-239, 709/245
• US Class Current: 709/203
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 69/40 for recovering from a failure of a protocol instance or entity, e.g. service redundancy protocols, protocol state redundancy or protocol service redirection management of faults, events, alarms or notifications in data switching networks H04L41/06

Abstract

A method, system and computer program product are provided for fallback ordering for an on-line environment. The method includes: serving a web page from a web server to a client browser; and providing a mechanism in the web page to provide an alternative method of submitting order data from the client browser to a backend application in an event of a failure of the web server hosting the web page.

Claims

1. A method for fallback ordering for an on-line environment, comprising:

serving a web page from a web server to a client browser, the web page served to collect a customer order entered via the served web page;

collecting order data, wherein the order data comprises the customer order entered via the served web page; and

providing a mechanism in the served web page, wherein the mechanism in the served web page activates when the mechanism detects a failure of the web server hosting the served web page, wherein the mechanism in the served web page, in response to the failure of the web server, identifies an alternate method of submitting the order data using an alternate communications protocol, wherein the mechanism contains code necessary to detect a transmission failure, to retry using the alternative method, and to send the order data, wherein the mechanism provides validation of the order data prior to submitting the order data using the alternate method of submitting the order data, wherein the mechanism allows the customer order to be completed off-line and submitted via the alternate method, wherein the mechanism collects queue data when an ordered sequence in which a plurality of customer orders are placed impacts whether the customer order will be fulfilled, and wherein the mechanism in the served web page submits the order data, to complete the customer order, from the client browser to a backend application using the alternate communications protocol.

2. The method of claim 1, wherein the mechanism comprises a script which hooks into the client browser and is run by a scripting engine available in the client browser.

3. The method of claim 2, wherein the script detects the failure in the web server and retries the submission of the order data using the alternative method.

4. The method of claim 1, wherein the mechanism comprises a token in the web page with a token processing engine installed in the client browser.

5. The method of claim 4, wherein the token processing engine handles the detection of the failure of the web server and retries the submission of the order data using the alternative method, wherein the token comprises a list of alternative submission routes and a list of fields of the order data to be submitted.

6. The method of claim 1, wherein more than one alternative method of submitting the order data are provided as alternative submission routes using the alternative communications protocols.

7. The method of claim 6, wherein the alternative methods of submitting the order data are provided in a prioritized order.

8. The method of claim 6, wherein the alternative methods of submitting the order data are provided in a random order to spread a load over available alternative methods.

9. The method of claim 1, wherein the failure of the web server is detected by an error message or a time out.

10. The method of claim 1, wherein the mechanism stores the order data input by a client in a temporary storage location for retrieval in the event of the failure of the web server.

11. The method of claim 1, wherein the mechanism enables business rules to be applied to the order data prior to submitting the order data using the alternate method of submitting the order data.

12. The method of claim 1, wherein the mechanism enables coordination of payment for an order via a third party with a transaction reference included in the alternative method of submitting the order data.

13. A computer program product for fallback ordering for an on-line environment, the product comprising a computer-readable storage device storing computer-executable instructions, which when executed by a computer, perform the following:

serve a web page from a web server to a client browser, the web page served to collect a customer order entered via the served web page;

collect order data, wherein the order data comprises the customer order entered via the served web page; and

provide a mechanism in the served web page, wherein the mechanism in the served web page activates when the mechanism detects a failure of the web server hosting the served web page, wherein the mechanism in the served web page, in response to the failure of the web server, identifies an alternate method of submitting the order data using an alternate communications protocol, wherein the mechanism contains code necessary to detect a transmission failure, to retry using the alternative method, and to send the order data, wherein the mechanism provides validation of the order data prior to submitting the order data using the alternate method of submitting the order data, wherein the mechanism allows the customer order to be completed off-line and submitted via the alternate method, wherein the mechanism collects queue data when an ordered sequence in which a plurality of customer orders are placed impacts whether the customer order will be fulfilled, and wherein the mechanism in the served web page submits the order data, to complete the customer order, from the client browser to a backend application using the alternate communications protocol.

14. The computer program product of claim 13, wherein the mechanism comprises a script which hooks into the client browser and is run by a scripting engine available in the client browser.

15. The computer program product of claim 14, wherein the script detects the failure in the web server and retries the submission of the order data using the alternative method.

16. The computer program product of claim 13, wherein the mechanism comprises a token in the web page with a token processing engine installed in the client browser.

17. The computer program product of claim 16, wherein the token processing engine handles the detection of the failure of the web server and retries the submission of the order data using the alternative method, wherein the token comprises a list of alternative submission routes and a list of fields of the order data to be submitted.

18. The computer program product of claim 13, wherein more than one alternative method of submitting the order data are provided as alternative submission routes using the alternative communications protocols.

19. The computer program product of claim 13, wherein the mechanism stores the order data input by a client in a temporary storage location for retrieval in the event of the failure of the web server.

20. A system for fallback ordering for an on-line environment, comprising:

a web server hosting a served web page, the served web page hosted to collect order data, wherein the order data comprises a customer order entered via the served web page, the web page comprising a mechanism, wherein the mechanism in the served web page activates when the mechanism detects a failure of the web server hosting the served web page, wherein the mechanism in the served web page, in response to the failure of the web server, identifies an alternate method of submitting the order data using an alternate communications protocol, wherein the mechanism contains code necessary to detect a transmission failure, to retry using the alternative method, and to send the order data, wherein the mechanism provides validation of the order data prior to submitting the order data using the alternate method of submitting the order data, wherein the mechanism allows the customer order to be completed off-line and submitted via the alternate method, wherein the mechanism collects queue data when an ordered sequence in which a plurality of customer orders are placed impacts whether the customer order will be fulfilled, and wherein the mechanism in the served web page submits the order data, to complete the customer order, from the client browser to a backend application using the alternate communications protocol; and

the backend server for processing the order in an event of the failure of the web server.

21. The system of claim 20, wherein the mechanism comprises a script which hooks into the client browser and is run by a scripting engine available in the client browser.

22. The system of claim 21, wherein the script comprises code for a failure detection component to detect the failure in the web server and a sending component to retry the submission of the order data using the alternative method.

23. The system of claim 20, wherein the mechanism comprises a token in the web page with a token processing engine installed in the client browser.

24. The system of claim 23, wherein the token processing engine comprises code for a detection failure component and a sending component for the retry of the submission of the order data using the alternative method, wherein the token comprise a list of alternative submission routes and a list of fields of the order data to be submitted.

25. The system of claim 20, wherein more than one alternative method of submitting the order data are provided in the mechanism as alternative submission routes using the alternative communications protocols.