Service cloud console

• US 8,914,539 B2
• Filed: 09/09/2010
• Issued: 12/16/2014
• Est. Priority Date: 03/12/2010
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Casalaina, Marco, Ellis, Jason, Yung, David, Fu, Luke, Wulff, Eric, Gulabrani, Chitra, Thavisomboon, Sutthipong, Doan, Natalie, Weiss, Steve
• Primary Examiner(s): TANG, KAREN C
• Application Number:
  US12/878,898
• Publication Number:
  US 20110225233A1
• Time in Patent Office: 1,559 Days
• Field of Search: 709/224, 709/217, 709/232
• US Class Current: 709/237
• CPC Class Codes: G06F 16/24575 using context
• CPC Class Codes: G06F 16/248 Presentation of query results
• CPC Class Codes: G06F 16/25 Integrating or interfacing systems involving database management systems
• CPC Class Codes: G06F 16/9577 Optimising the visualization of content, e.g. distillation of HTML documents
• CPC Class Codes: G06F 3/0481 based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
• CPC Class Codes: G06F 3/0483 Interaction with page-structured environments, e.g. book metaphor
• CPC Class Codes: G06F 3/0484 for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
• CPC Class Codes: G06Q 30/016 After-sales
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: H04L 41/5061 characterised by the interaction between service providers and their network customers, e.g. customer relationship management
• CPC Class Codes: H04L 67/01 Protocols
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/1038 Load balancing arrangements to avoid a single path through a load balancer
• CPC Class Codes: H04M 3/5183 Call or contact centers with computer-telephony arrangements

Abstract

Various embodiments described or referenced herein are directed to different devices, methods, systems, and computer program products for providing cross-domain communication via a user interface provided in a web browser. A first one or more trusted data network domains for a first user interface component may be identified. A second user interface component provided from a second data network domain accessible via a second one or more servers may be opened for display. A first event message may be transmitted from the second user interface component to the first user interface component. If the second data network domain is within the first one or more trusted data network domains, one or more operations may be performed within the first user interface component in response to the first event message.

Claims

1. A method of providing cross-domain communication via a user interface provided in a web browser of a client machine, the method comprising:

identifying a first one or more trusted data network domains for a first user interface component displaying first data of a web console application hosted on a first data network domain of an on-demand service environment, the first user interface component configurable to display object record information associated with one or more object records stored in a database of the on-demand service environment;

opening for display a second user interface component provided from a second data network domain accessible via one or more servers, the second user interface component displaying second data of a third party application hosted on the second data network domain, the second data including one or more links identifying one or more object records stored in the database of the on-demand service environment;

responsive to a selection of one of the links displayed in the second user interface component, transmitting a first event message from the second user interface component to the first user interface component, the first event message including a request to perform one or more operations, the one or more operations including displaying in the first user interface component a primary tab configured to display object record information associated with a first object record identified by the selected link;

determining that the second data network domain is within the first one or more trusted data network domains; and

performing the one or more operations within the first user interface component in response to the first event message, wherein the one or more operations performed within the first user interface component are limited to a predetermined one or more safe operations, and wherein the opening, identifying, transmitting, determining, and performing operations are performed without communication between the client machine and the first data network domains.

2. The method recited in claim 1, wherein the identifying, transmitting, determining, and performing operations are performed without reloading the second user interface component.

3. The method recited in claim 1, wherein the predetermined one or more safe operations do not include any manipulation of the displayed object record data.

4. The method recited in claim 1, wherein the predetermined one or more safe operations include one or more operations for affecting the appearance of the user interface.

5. The method recited in claim 1, wherein the object records are stored at the server in a shared database accessible to a plurality of users in the on-demand service environment.

6. The method recited in claim 1,

wherein the user interface comprises an on-demand call center service available to a plurality of organizations in communication with the server, and

wherein the client machine is associated with a first one of the organizations.

7. The method recited in claim 1, the method further comprising:

identifying a second one or more trusted data network domains for the second user interface component.

8. The method recited in claim 7, wherein the first and second lists of trusted data network domains are different.

9. The method recited in claim 7, the method further comprising:

transmitting a second event message from the first user interface component to the second user interface component.

10. The method recited in claim 9, the method further comprising:

determining whether the second data network domain is within the second one or more trusted data network domains; and

when the first data network domain is within the second one or more trusted data network domains, performing one or more operations within the second user interface component in response to the second event message.

11. The method recited in claim 10, wherein transmitting the second event message, determining whether the first data network domain is within the second one or more trusted data network domains, and performing the one or more operations in response to the second event message are each performed without reloading the first and second user interface components.

12. The method recited in claim 10, wherein transmitting the second event message, determining whether the first data network domain is within the second one or more trusted data network domains, and performing the one or more operations in response to the second event message are each performed without communication between the client machine and the first one or more servers.

13. The method recited in claim 1, wherein the first event message is a JavaScript message.

14. A system for providing cross-domain communication via a user interface provided in a web browser of a client machine, the system comprising:

a first one or more servers configured to provide, to the client machine, instructions configurable to cause one or more operations to be performed for generating the user interface; and

a client machine having a display device, the client machine being configured to provide the user interface in the web browser in accordance with the instructions received from the one or more servers, the client machine being further configured to;

identify a first one or more trusted data network domains for a first user interface component displaying first data of a web console application hosted on a first data network domain of an on-demand service environment, the first user interface component configurable to display object record information associated with one or more object records stored in a database of the on-demand service environment;

open for display a second user interface component provided from a second data network domain accessible via one or more servers, the second user interface component displaying second data of a third party application hosted on the second data network domain, the second data including one or more links identifying one or more object records stored in the database of the on-demand service environment;

responsive to a selection of one of the links displayed in the second user interface component, transmit a first event message from the second user interface component to the first user interface component, the first event message including a request to perform one or more operations, the one or more operations including displaying in the first user interface component a primary tab configured to display object record information associated with a first object record identified by the selected link;

determine that the second data network domain is within the first one or more trusted data network domains; and

perform the one or more operations within the first user interface component in response to the first event message, wherein the one or more operations performed within the first user interface component are limited to a predetermined one or more safe operations, and wherein the opening, identifying, transmitting, determining, and performing operations are performed without communication between the client machine and the first data network domains.

15. The system recited in claim 14, wherein the identifying, transmitting, determining, and performing operations are performed without reloading the second user interface component.

16. The system recited in claim 14, wherein the predetermined one or more safe operations do not include any manipulation of the displayed object record data.

17. The system recited in claim 14, wherein a predetermined one or more safe operations include one or more operations for affecting the appearance of the user interface.

18. The system recited in claim 14, wherein the object records are stored at the server in a shared database accessible to a plurality of users in the on-demand service environment.

19. The system recited in claim 14,

wherein the user interface comprises an on-demand call center service available to a plurality of organizations in communication with the server, and

wherein the client machine is associated with a first one of the organizations.

20. The system recited in claim 14, wherein the client machine is further configured to:

identify a second one or more trusted data network domains for the second user interface component.

21. The system recited in claim 20, wherein the first and second lists of trusted data network domains are different.

22. The system recited in claim 20, wherein the client machine is further configured to:

transmit a second event message from the first user interface component to the second user interface component.

23. The system recited in claim 22, wherein the client machine is further configured to:

determine whether the second data network domain is within the second one or more trusted data network domains; and

when the first data network domain is within the second one or more trusted data network domains, perform one or more operations within the second user interface component in response to the second event message.

24. The system recited in claim 23, wherein transmitting the second event message, determining whether the first data network domain is within the second one or more trusted data network domains, and performing the one or more operations in response to the second event message are each performed without reloading the first and second user interface components.

25. The system recited in claim 23, wherein transmitting the second event message, determining whether the first data network domain is within the second one or more trusted data network domains, and performing the one or more operations in response to the second event message are each performed without communication between the client machine and the first one or more servers.

26. The non-transitory computer readable media recited in claim 23, wherein transmitting the second event message, determining whether the first data network domain is within the second one or more trusted data network domains, and performing the one or more operations in response to the second event message are each performed without communication between the client machine and the first one or more servers.

27. The system recited in claim 14, wherein the first event message is a JavaScript message.

28. One or more non-transitory computer readable media having instructions stored thereon configurable to cause operations to be performed for providing cross-domain communication via a user interface provided in a web browser of a client machine, the operations comprising:

identifying a first one or more trusted data network domains for a first user interface component displaying first data of a web console application hosted on a first data network domain of an on-demand service environment, the first user interface component configurable to display object record information associated with one or more object records stored in a database of the on-demand service environment;

opening for display a second user interface component provided from a second data network domain accessible via one or more servers, the second user interface component displaying second data of a third party application hosted on the second data network domain, the second data including one or more links identifying one or more object records stored in the database of the on-demand service environment;

responsive to a selection of one of the links displayed in the second user interface component, transmitting a first event message from the second user interface component to the first user interface component, the first event message including a request to perform one or more operations, the one or more operations including displaying in the first user interface component a primary tab configured to display object record information associated with a first object record identified by the selected link;

determining that the second data network domain is within the first one or more trusted data network domains; and

performing the one or more operations within the first user interface component in response to the first event message, wherein the one or more operations performed within the first user interface component are limited to a predetermined one or more safe operations, and wherein the opening, identifying, transmitting, determining, and performing operations are performed without communication between the client machine and the first data network domains.

29. The non-transitory computer readable media recited in claim 28, wherein the identifying, transmitting, determining, and performing operations are performed without reloading the second user interface component.

30. The non-transitory computer readable media recited in claim 28,

wherein the object records are stored at the server in a shared database accessible to a plurality of users in on-demand service environment.

31. The non-transitory computer readable media recited in claim 28,

wherein the user interface comprises an on-demand call center service available to a plurality of organizations in communication with the server, and

wherein the client machine is associated with a first one of the organizations.

32. The non-transitory computer readable media recited in claim 28, the operations further comprising:

identifying a second one or more trusted data network domains for the second user interface component; and

transmitting a second event message from the first user interface component to the second user interface component.

33. The non-transitory computer readable media recited in claim 32, the operations further comprising:

determining whether the second data network domain is within the second one or more trusted data network domains; and

performing, when the first data network domain is within the second one or more trusted data network domains, one or more operations within the second user interface component in response to the second event message.

34. The non-transitory computer readable media recited in claim 33, wherein transmitting the second event message, determining whether the first data network domain is within the second one or more trusted data network domains, and performing the one or more operations in response to the second event message are each performed without reloading the first and second user interface components.