Method and apparatus for voice recognition unit simulation
First Claim
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1. A method for estimating call load using a load simulation of a voice recognition unit, the method comprising:
- determining, by a processor communicably coupled to the voice recognition unit;
a number of maximum simultaneous channels for the load simulation;
a duration of a call of expected simultaneous calls for the load simulation;
at least one of a drift and latency for the call;
an active call handling procedure for the load simulation;
a load to timing choice for the load simulation;
a number of the expected simultaneous calls;
a minimum percentage of time that the expected simultaneous calls will be sustained;
a type of the call load;
a timing to load choice for the load simulation;
a number of the expected simultaneous calls to be placed in a batch of the expected simultaneous calls;
an inter-call duration between the expected simultaneous calls in the batch; and
a batch call duration.
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Abstract
A call calculator and method thereof used to automate testing of a voice self service platform. The call calculator may have functional logic to calculate an estimated call load. The type of load may be least one of cyclic, peak, burst, choppy, and sustained. The call calculator may use a set of input parameters of an algorithm to calculate the estimated call load, wherein the algorithm may be based on an integral calculus model.
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Citations
20 Claims
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1. A method for estimating call load using a load simulation of a voice recognition unit, the method comprising:
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determining, by a processor communicably coupled to the voice recognition unit; a number of maximum simultaneous channels for the load simulation; a duration of a call of expected simultaneous calls for the load simulation; at least one of a drift and latency for the call; an active call handling procedure for the load simulation; a load to timing choice for the load simulation; a number of the expected simultaneous calls; a minimum percentage of time that the expected simultaneous calls will be sustained; a type of the call load; a timing to load choice for the load simulation; a number of the expected simultaneous calls to be placed in a batch of the expected simultaneous calls; an inter-call duration between the expected simultaneous calls in the batch; and a batch call duration. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A call calculator comprising at least one processor operable to execute instructions to calculate an estimated call load based on a set of parameters, the parameters comprising:
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a number of maximum simultaneous channels for a load simulation; a duration of a call of expected simultaneous calls for the load simulation; at least one of a drift and latency for the call; an active call handling procedure for the load simulation; a load to timing choice for the load simulation; a number of the expected simultaneous calls; a minimum percentage of time that the expected simultaneous calls will be sustained; a type of the call load; a timing to load choice for the load simulation; a number of the expected simultaneous calls to be placed in a batch of the expected simultaneous calls; an inter-call duration between the expected simultaneous calls in the batch; and a batch call duration. - View Dependent Claims (11, 12)
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13. A machine readable storage device having stored thereon a set of program instructions executable by the machine, the instructions when executed estimating call load, the instructions including an algorithm with input parameters of:
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a number of maximum simultaneous channels for the load simulation; a duration of a call of expected simultaneous calls for the load simulation; at least one of a drift and latency for the call; an active call handling procedure for the load simulation; a load to timing choice for the load simulation; a number of the expected simultaneous calls; a minimum percentage of time that the expected simultaneous calls will be sustained; a type of the call load; a timing to load choice for the load simulation; a number of the expected simultaneous calls to be placed in a batch of the expected simultaneous calls; an inter-call duration between the expected simultaneous calls in the batch; and a batch call duration. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20)
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Specification