User initiated virtual mobile management
First Claim
1. A virtual mobile management system comprising:
- a technician console for communicating with heterogeneous remote devices;
a control center for use in data management, device management, web services, analytics, security management and administrative services;
a session layer to maintain a set of shared state between a Communication Endpoint Gateway in the control center and an application, wherein session layer packets encapsulate signal messages that are transported between the Communication Endpoint Gateway and the application, wherein the session layer includes a state machine for maintaining a state within a pre-defined set of shared states between the Communication Endpoint Gateway and the application; and
a device connection management server for maintaining a live remote data connection with said heterogeneous remote devices.
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Accused Products
Abstract
A virtual device management system for wireless handheld devices such as tablets, smart phones, M2M, etc., based upon user initiated session, upon which a dedicated communication channel is established with the wireless device. The system includes processes and protocols employed in user initiation methods such as SMS, or data channel, queuing user sessions, routing user requests and establishment of dedicated communication channels for effective troubleshooting by authorized users and to compare device parameters against pre-defined set to generate a standards deviation report. A device client is resident on the mobile device non-volatile memory and is operable by the end user to invoke the application and initiate a request.
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Citations
30 Claims
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1. A virtual mobile management system comprising:
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a technician console for communicating with heterogeneous remote devices; a control center for use in data management, device management, web services, analytics, security management and administrative services; a session layer to maintain a set of shared state between a Communication Endpoint Gateway in the control center and an application, wherein session layer packets encapsulate signal messages that are transported between the Communication Endpoint Gateway and the application, wherein the session layer includes a state machine for maintaining a state within a pre-defined set of shared states between the Communication Endpoint Gateway and the application; and a device connection management server for maintaining a live remote data connection with said heterogeneous remote devices. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A method for user initiated virtual mobile management (VMM), the method comprising:
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establishing a connection mode between a remote device and a technician console, the remote device including a preformatted list of support request messages; queuing of a message received from said remote device through a router; dispatching a queued message to a control center for use in data management, device management, web services, analytics, security management and administrative services, wherein a session layer maintains a set of shared state between a Communication Endpoint Gateway and an application and wherein session layer packets encapsulate signal messages that are transported between the Communication Endpoint Gateway and the application, the session layer includes a state machine for maintaining a state within a pre-defined set of shared states between the Communication Endpoint Gateway and the application; coupling to a device connection management server for maintaining a live remote data connection with said remote device; determining a script in response to the queued message and pushing said script to said remote device; and executing said script without user intervention. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30)
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Specification