Authentication of service requests initiated from a social networking site
First Claim
1. A computer-implemented method, comprising:
- accessing social network communications involving multiple social network accounts;
determining that the social network communications include a message that satisfies a response criteria;
storing information that represents a social network account from which the message originated;
transmitting data that causes a service request interface to be accessible through each of the social network accounts;
receiving multiple service requests originating from different social network accounts, wherein each of the service requests results from activation of the service request interface and includes origination information;
identifying a particular one of the service requests as originating from a same social network account as the message, wherein identifying includes;
using the origination information included in the particular service request in accessing a social network profile; and
determining that the accessed social network profile includes information that matches with the stored information, wherein determining that the accessed profile includes information that matches with the stored information includes;
determining a person attribute in the origination information included in the particular service request; and
determining that a person attribute in the accessed profile is the same as the person attribute in the origination information; and
providing content accessible on a device associated with the particular service request.
3 Assignments
0 Petitions
Accused Products
Abstract
Described are computer-based methods and apparatuses, including computer program products, for authenticating user service requests from a social networking site. Data representing a selected message and an originator of the selected message is stored. Data representing a reply to the originator of the selected message is transmitted for posting at the social networking server, the reply including data that causes transmission of a service request to the server when actuated. Data representing the service request and a sender of the service request is received. Data representing a user profile of the sender of the service request is retrieved from the social networking server. One or more attributes of the user profile of the sender are compared against one or more attributes of the stored data representing the originator of the selected message in order to verify the one or more attributes of the user profile.
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Citations
21 Claims
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1. A computer-implemented method, comprising:
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accessing social network communications involving multiple social network accounts; determining that the social network communications include a message that satisfies a response criteria; storing information that represents a social network account from which the message originated; transmitting data that causes a service request interface to be accessible through each of the social network accounts; receiving multiple service requests originating from different social network accounts, wherein each of the service requests results from activation of the service request interface and includes origination information; identifying a particular one of the service requests as originating from a same social network account as the message, wherein identifying includes; using the origination information included in the particular service request in accessing a social network profile; and determining that the accessed social network profile includes information that matches with the stored information, wherein determining that the accessed profile includes information that matches with the stored information includes; determining a person attribute in the origination information included in the particular service request; and determining that a person attribute in the accessed profile is the same as the person attribute in the origination information; and providing content accessible on a device associated with the particular service request. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A system, comprising:
a processor configured to perform operations including; accessing social network communications involving multiple social network accounts; determining that the social network communications include a message that satisfies a response criteria; storing information that represents a social network account from which the message originated; transmitting data that causes a service request interface to be accessible through each of the social network accounts; receiving multiple service requests originating from different social network accounts, wherein each of the service requests results from activation of the service request interface and includes origination information; identifying a particular one of the service requests as originating from a same social network account as the message, wherein identifying includes; using the origination information included in the particular service request in accessing a social network profile; and determining that the accessed social network profile includes information that matches with the stored information, wherein determining that the accessed social network profile includes information that matches with the stored information includes; determining a person attribute in the origination information included in the particular service request; and determining that a person attribute in the accessed profile is the same as the person attribute in the origination information; and providing content accessible on a device associated with the particular service request. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A computer program product tangibly embodied in a non-transitory machine-readable storage medium, the storage medium comprising instructions operable to cause a data processing apparatus to perform operations including:
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accessing social network communications involving multiple social network accounts; determining that the social network communications include a message that satisfies a response criteria; storing information that represents a social network account from which the message originated; transmitting data that causes a service request interface to be accessible through each of the social network accounts; receiving multiple service requests originating from different social network accounts, wherein each of the service requests results from activation of the service request interface and includes origination information; identifying a particular one of the service requests as originating from a same social network account as the message, wherein identifying includes; using the origination information included in the particular service request in accessing a social network profile; and determining that the accessed social network profile includes information that matches with the stored information, wherein determining that the accessed social network profile includes information that matches with the stored information includes; determining a person attribute in the origination information included in the particular service request; and determining that a person attribute in the accessed profile is the same as the person attribute in the origination information; and providing content accessible on a device associated with the particular service request. - View Dependent Claims (16, 17, 18, 19, 20, 21)
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Specification