Emergency call system with distribution management and mechanism method of operation thereof
First Claim
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1. A method of operation of an emergency call system comprising:
- receiving an incoming call by a call controller;
distributing a pending call request, from the call controller, to all workstations of a selected group of the workstations having an operator qualification; and
accepting the pending call request by one of the workstations including removing the pending call request from all others of the workstations in the selected group.
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Abstract
A method of operation of an emergency call system includes: receiving an incoming call by a call controller; distributing a pending call request from the call controller to a selected group of workstations; and accepting the pending call request by one of the workstations including removing the pending call request from all others of the workstations in the selected group.
20 Citations
20 Claims
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1. A method of operation of an emergency call system comprising:
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receiving an incoming call by a call controller; distributing a pending call request, from the call controller, to all workstations of a selected group of the workstations having an operator qualification; and accepting the pending call request by one of the workstations including removing the pending call request from all others of the workstations in the selected group. - View Dependent Claims (2, 3, 4, 5)
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6. A method of operation of an emergency call system comprising:
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receiving an incoming call by a call controller including accessing a trunk line; distributing a pending call request, from the call controller, to all workstations of a selected group of the workstations having an operator qualification including accessing a call center module; and accepting the pending call request by one of the workstations including removing the pending call request from all others of the workstations in the selected group; wherein; the selected group includes accessing a second emergency call center for including a workstation in the selected group. - View Dependent Claims (7, 8, 9, 10)
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11. An emergency call system comprising:
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a call controller for receiving an incoming call; and a selected group of workstations for receiving a pending call request, from the call controller, by all of the workstations that have an operator qualification and accepting the pending call request by one of the workstations includes the pending call request withdrawn from all others of the workstations in the selected group. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification