Monitoring entitlement usage in an on-demand system

• US 8,924,361 B2
• Filed: 08/20/2012
• Issued: 12/30/2014
• Est. Priority Date: 10/21/2011
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Rehman, Muhammad
• Primary Examiner(s): Lu, Charles
• Application Number:
  US13/589,994
• Publication Number:
  US 20130103641A1
• Time in Patent Office: 862 Days
• Field of Search: 707/688, 709/224
• US Class Current: 707/688
• CPC Class Codes: G06F 11/3003 Monitoring arrangements specially adapted to the computing system or computing system component being monitored
• CPC Class Codes: G06F 11/3065 Monitoring arrangements determined by the means or processing involved in reporting the monitored data error or fault reporting or logging G06F11/0766
• CPC Class Codes: G06F 16/1734 Details of monitoring file system events, e.g. by the use of hooks, filter drivers, logs
• CPC Class Codes: G06F 16/25 Integrating or interfacing systems involving database management systems
• CPC Class Codes: G06F 3/048 Interaction techniques based on graphical user interfaces [GUI]
• CPC Class Codes: H04L 43/045 for graphical visualisation of monitoring data
• CPC Class Codes: H04L 43/0876 Network utilisation, e.g. volume of load or congestion level

Abstract

Methods and systems are provided for on-demand entitlement monitoring. One exemplary method involves an on-demand application server obtaining, from a database, usage information for a resource associated with an entitlement offered by a resource provider to a user of a client device and generating a graphical representation of usage of the resource by the user based at least in part on the usage information obtained from the database. In exemplary embodiments, the on-demand application server provides the graphical representation to the resource provider for integration into a graphical user interface display associated with a virtual application provided to the client device over a network.

Claims

1. A method of managing entitlements, the method comprising:

obtaining, by an application server, usage information for a resource associated with an entitlement from a database, the entitlement being offered by a provider to a user of a client device, the usage information being indicative of a current usage of the resource by the user, the provider comprising a social media monitoring system, wherein the current usage comprises a current number of instances of communications associated with a topic profile on one or more websites being monitored by the provider via a network;

generating, by the application server, a first graphical representation of the current usage of the resource by the user with respect to the user'"'"'s allotted usage for the resource;

receiving an indication of a modified monitoring criterion associated with monitoring consumption of the resource by the user, the modified monitoring criterion impacting usage of the resource by the user relative to the current usage;

determining an estimated usage of the resource influenced by the modified monitoring criterion based at least in part on the usage information indicative of the current usage of the resource obtained from the database and the modified monitoring criterion by;

searching the one or more websites to identify an additional number of instances of communications on the one or more websites that satisfy the topic profile; and

determining an estimated number of instances of communications based on a sum of the current number and the additional number; and

generating, by the application server, a second graphical representation of the estimated number of instances of communications with respect to the user'"'"'s allotted number of instances of communications.

2. The method of claim 1, further comprising receiving the indication of the modified monitoring criterion from the provider via a network, wherein generating the second graphical representation comprises updating the first graphical representation to reflect the modified monitoring criterion.

3. The method of claim 1, further comprising receiving a second indication of a modified allotted usage for the resource, wherein generating the second graphical representation comprises:

generating a graphical representation of a ratio of the estimated usage to the modified allotted usage.

4. The method of claim 1, further comprising receiving, from the provider via a network, a user identifier associated with the user, wherein:

the database comprises a multi-tenant database supporting a plurality of tenants, the plurality of tenants including the provider; and

obtaining the usage information comprises querying the multi-tenant database using the user identifier and a tenant identifier associated with the provider.

5. The method of claim 1, wherein the modified monitoring criterion comprises a user-specific rule for monitoring the resource that impacts the user'"'"'s usage of the resource.

6. The method of claim 1, further comprising:

obtaining, by the application server, entitlement definition information for the entitlement offered by the provider;

receiving, by the application server, user entitlement configuration information corresponding to the entitlement for the user, the user entitlement configuration information including one or more monitoring criteria associated with monitoring consumption of the resource by the user;

creating, by the application server, one or more entitlement objects for the user in the database based on the entitlement definition information and the user entitlement configuration information, wherein the entitlement definition information includes metadata defining a structure of the one or more entitlement objects; and

updating, by the application server, the one or more entitlement objects in the database to reflect the modified monitoring criterion of the one or more monitoring criteria in response to a second indication from the provider.

7. The method of claim 6, further comprising:

receiving, by the application server from the provider, the usage information for the user; and

updating, by the application server, one or more of the one or more entitlement objects to reflect the usage information.

8. The method of claim 7, further comprising receiving, by the application server, the estimated usage from the provider.

9. The method of claim 1, wherein obtaining the usage information comprises querying the database using a tenant identifier associated with the provider and a user identifier associated with the user to retrieve, from the database, an entitlement object of the provider that is associated with the user of the client device.

10. The method of claim 1, wherein the modified monitoring criterion comprises a monitoring period for the resource.

11. The method of claim 1, further comprising:

identifying the user'"'"'s allotted usage of the resource based on the usage information;

receiving a second indication of a modification to the user'"'"'s allotted usage;

determining a modified allotted usage by adjusting the user'"'"'s allotted usage based on the modification;

updating the first graphical representation to reflect the current usage of the resource by the user with respect to the modified allotted usage; and

updating the second graphical representation to reflect the estimated usage of the resource with respect to the modified allotted usage.

12. The method of claim 1, generating the second graphical representation comprising the application server generating code executable by the client device to present a graphical representation of a ratio of the estimated usage of the resource to the user'"'"'s allotted usage for the resource, the method further comprising the application server providing the code to the provider via a network, wherein the code is integrated into a virtual application provided by the provider to the client device via the network.

13. A system comprising:

a database configured to maintain usage information for a resource of an entitlement associated with a user of a client device, the usage information indicating a current usage of the resource by the user and an allotted usage of the resource for the user; and

an application server coupled to the database and configured to obtain the usage information from the database, generate a first graphical representation of the current usage of the resource by the user with respect to the allotted usage, determine an estimated usage of the resource based at least in part on the current usage obtained from the database and a modified monitoring criterion associated with monitoring consumption of the resource by the user, and generate a second graphical representation of the estimated usage of the resource with respect to the allotted usage, the modified monitoring criterion impacting the usage of the resource by the user relative to the current usage and the estimated usage is influenced by the modified monitoring criterion, wherein;

the resource comprises instances of communications associated with a topic profile on one or more websites being monitored by a social media monitoring system via a network;

the current usage comprises a current number of instances of communications on the one or more websites;

the modified monitoring criterion comprises a keyword or operator for the topic profile;

the estimated usage comprises an estimated number of instances of communications based on a sum of the current number and an additional number of instances of communications on the one or more websites that satisfy the topic profile identified by searching the one or more websites; and

the second graphical representation comprises a graphical representation the estimated number of instances of communications with respect to an allotted number of instances of communications.

14. The system of claim 13, further comprising a provider server coupled to the client device and the application server via a network, wherein the provider server is configured to obtain the graphical representation from the application server and integrate the graphical representation into a virtual application provided to the client device via the network.

15. The system of claim 14, wherein the graphical representation comprises code executable by the client device to present the graphical representation of a ratio of the estimated usage of the resource to an allotted usage for the resource on the client device.

16. The system of claim 14, wherein the graphical representation comprises an image file integrated into a display associated with the virtual application presented on the client device.

17. The system of claim 13, wherein:

the database comprises a multi-tenant database supporting a plurality of tenants; and

the application server obtains the usage information by querying the multi-tenant database using a tenant identifier associated with a provider offering the entitlement.

18. The system of claim 17, the provider comprising the social media monitoring system, wherein the application server is coupled to the social media monitoring system via the network to:

receive a request for at least a portion of the usage information for the user from the social media monitoring system, the request including a user identifier associated with the user; and

obtain the usage information by querying the multi-tenant database using the tenant identifier associated with the social media monitoring system and the user identifier.

19. A server comprising a processing system and a memory, wherein the memory comprises computer-executable instructions that, when executed by the processing system, cause the server to:

receive, from a social media monitoring system via a network, a request for information pertaining to an entitlement associated with a user of a client device;

obtain usage information for a resource associated with the entitlement from a database, the usage information indicating a current usage of the resource by the user and an allotted usage of the resource for the user, the resource comprising instances of communications that are associated with a topic profile on one or more websites being monitored by the provider via a network and the current usage comprising a current number of instances of communications on the one or more websites;

generate a first graphical representation of the current usage of the resource by the user with respect to the allotted usage;

provide the first graphical representation to the social media monitoring system via the network;

receive an indication of a modified monitoring criterion associated with monitoring consumption of the resource by the user, the modified monitoring criterion impacting the usage of the resource by the user relative to the current usage, the modified monitoring criterion comprising a keyword or operator for the topic profile;

determine an estimated usage of the resource that is influenced by the modified monitoring criterion based at least in part on the current usage—

obtained from the database and the modified monitoring criterion by searching the one or more websites to identify an additional number of instances of communications on the one or more websites that satisfy the topic profile and determining an estimated number of instances of communications based on a sum of the current number and the additional number;

generate a second graphical representation of the estimated number of instances of communications with respect to an allotted number of instances of communications; and

provide the second graphical representation to the social media monitoring system via the network.