Quantum and promiscuous user agents

• US 8,929,209 B2
• Filed: 02/11/2013
• Issued: 01/06/2015
• Est. Priority Date: 11/09/2009
• Status: Active Grant

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: Balasaygun, Mehmet C., Edamadaka, Rajeshwari, Mendiratta, Harsh V., Milton, Stephen M., Ross, Timothy I.
• Primary Examiner(s): Ng, Fan
• Application Number:
  US13/764,496
• Publication Number:
  US 20130156026A1
• Time in Patent Office: 694 Days
• Field of Search: 370/229, 370/231, 370/235, 370351-430
• US Class Current: 370/229
• CPC Class Codes: H04L 12/66 Arrangements for connecting between networks having differing types of switching systems, e.g. gateways
• CPC Class Codes: H04L 67/142 Managing session states for stateless protocols; Signalling session states; State transitions; Keeping-state mechanisms

Abstract

A call processing system includes a call processing server. The call processing server processes calls for an internal network that employs SIP features and functions. The call processing server can receive calls from or send calls to one or more external communication endpoints that are not part of the internal network. However, the call processing server can associate a floating user agent with the communication from the external communication endpoint and lock the floating user agent to a gateway. After locking onto a gateway and initiating the call, the floating user agent can then publish call event status and receive SIP primitives similar to other SIP-enabled devices.

Claims

1. A computer program product including computer executable instructions stored onto a computer readable medium which, when executed by a processor of a computer, cause the computer to perform method, the instructions comprising:

instructions to receive a request from an external communication endpoint to establish a communication with an internal communication endpoint, wherein the communication is on a gateway of an internal network, wherein the internal network is a SIP communications system;

instructions to receive a phone number associated with the external communication endpoint;

instructions to instantiate a promiscuous user agent on the gateway for the communication, wherein the promiscuous user agent is associated with the external communication endpoint;

instructions to determine whether a user identity is associated with the phone number;

if a user identity is associated with the phone number, instructions to provide the user identity to the promiscuous user agent, wherein the promiscuous user agent becomes a quantum user agent after receiving the user identity;

if a user identity is not associated with the phone number or after providing the user identity to the promiscuous user agent, instructions to begin the communication.

2. The computer program product as defined in claim 1, wherein the user identity is an address-of-record.

3. The computer program product as defined in claim 2, wherein determining a user identity for the external communication endpoint comprises:

an incoming call mapping service searching for the phone number; and

upon finding the phone number, the incoming call mapping service retrieving the associated address-of-record.

4. The computer program product as defined in claim 3, further comprising:

the user agent publishing the address-of-record and a contact address with a DSC/ESC;

the DSC/ESC reporting the address-of-record and the contact address to an application; and

wherein, the promiscuous user agent can receive a SIP primitive from the application, wherein the SIP primitive is directed to the contact address of the promiscuous user agent.

5. The computer program product as defined in claim 1, wherein the internal communication device is a SIP-enabled phone.

6. A method, comprising:

receiving a request from an external communication endpoint to establish a communication with an internal communication endpoint, wherein the communication is on a gateway of an internal network, wherein the internal network is a SIP communications system;

receiving a phone number associated with the external communication endpoint;

instantiating a promiscuous user agent on the gateway for the communication, wherein the promiscuous user agent is associated with the external communication endpoint;

determining whether a user identity is associated with the phone number;

when a user identity is associated with the phone number, providing the user identity to the promiscuous user agent, wherein the promiscuous user agent becomes a quantum user agent after receiving the user identity; and

when a user identity is not associated with the phone number or after providing the user identity to the promiscuous user agent, beginning the communication.

7. The computer program product as defined in claim 6, wherein the user identity is an address-of-record.

8. The method as defined in claim 7, wherein determining a user identity for the external communication endpoint comprises:

an incoming call mapping service searching for the phone number; and

upon finding the phone number, the incoming call mapping service retrieving the associated address-of-record.

9. The method as defined in claim 8, further comprising:

the user agent publishing the address-of-record and a contact address with a DSC/ESC;

the DSC/ESC reporting the address-of-record and the contact address to an application; and

wherein, the promiscuous user agent can receive a SIP primitive from the application, wherein the SIP primitive is directed to the contact address of the promiscuous user agent.

10. The computer program product as defined in claim 6, wherein the internal communication device is a SIP-enabled phone.

11. A system, comprising:

a processor operable to;

receive a request from an external communication endpoint to establish a communication with an internal communication endpoint, wherein the communication is on a gateway of an internal network, wherein the internal network is a SIP communications system;

receive a phone number associated with the external communication endpoint;

instantiate a promiscuous user agent on the gateway for the communication, wherein the promiscuous user agent is associated with the external communication endpoint;

determine whether a user identity is associated with the phone number;

when a user identity is associated with the phone number, provide the user identity to the promiscuous user agent, wherein the promiscuous user agent becomes a quantum user agent after receiving the user identity; and

when a user identity is not associated with the phone number or after providing the user identity to the promiscuous user agent, begin the communication.

12. The system as defined in claim 11, wherein the user identity is an address-of-record.

13. The system as defined in claim 12, wherein determining a user identity for the external communication endpoint comprises:

an incoming call mapping service searching for the phone number; and

upon finding the phone number, the incoming call mapping service retrieving the associated address-of-record.

14. The system as defined in claim 13, further comprising:

the user agent publishing the address-of-record and a contact address with a DSC/ESC;

the DSC/ESC reporting the address-of-record and the contact address to an application; and

wherein, the promiscuous user agent can receive a SIP primitive from the application, wherein the SIP primitive is directed to the contact address of the promiscuous user agent.

15. The system as defined in claim 11, wherein the internal communication device is a SIP-enabled phone.