×

Reuse of on-demand enterprise system customization knowledge utilizing collective experience

  • US 8,935,191 B2
  • Filed: 05/02/2012
  • Issued: 01/13/2015
  • Est. Priority Date: 05/02/2012
  • Status: Active Grant
First Claim
Patent Images

1. A method comprising:

  • providing an experience base comprising a stored customization case previously used by a first entity to customize an enterprise system for a first tenant, wherein the stored customization case is in a case representation model that includes a customization problem and a customization solution comprising an adaptation pattern category, the stored customization case further including,information configured to restrict inter-tenant visibility of the stored customization case within the experience base, andinformation configured to render anonymous, tenant specific information within the stored customization case;

    receiving from a second entity, a query comprising an unsolved enterprise customization case for a second tenant, the unsolved enterprise customization case having a new customization problem and not having a customization solution;

    causing a case-based reasoning engine to reference the experience base by executing a case retrieval algorithm upon the case representation model and generate a similarity measure between the new customization problem and the stored customization case; and

    displaying the similarity measure to the second entity prior to adapting the customization solution for the unsolved customization case.

View all claims
  • 2 Assignments
Timeline View
Assignment View
    ×
    ×