Systems and methods for retrieving customer premise equipment data

• US 8,935,391 B2
• Filed: 06/27/2012
• Issued: 01/13/2015
• Est. Priority Date: 03/29/2007
• Status: Expired due to Fees

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Jiang, Baofeng, Chen, Kaiyan, Lim, Michael Yew-Aik
• Primary Examiner(s): HOANG, HIEU T
• Application Number:
  US13/534,187
• Publication Number:
  US 20120271914A1
• Time in Patent Office: 930 Days
• Field of Search: 709/223, 709/224, 709/227, 709/217, 709/220, 709/222
• US Class Current: 709/224
• CPC Class Codes: H04L 12/2859 Point-to-point connection between the data network and the subscribers encapsulation H04L12/4633; virtual LANs H04L12/4641; routing of packets H04L45/00
• CPC Class Codes: H04L 12/2898 Subscriber equipments DSL modems H04M11/062; cable modems H04L12/2801
• CPC Class Codes: H04L 41/0806 for initial configuration or provisioning, e.g. plug-and-play
• CPC Class Codes: H04L 41/0809 Plug-and-play configuration
• CPC Class Codes: H04L 41/0866 Checking the configuration
• CPC Class Codes: H04L 41/24 using dedicated network management hardware
• CPC Class Codes: H04L 41/50 Network service management, e.g. ensuring proper service fulfilment according to agreements
• CPC Class Codes: H04L 65/1023 Media gateways
• CPC Class Codes: H04L 67/10 in which an application is distributed across nodes in the network software deployment G06F8/60; multiprogramming arrangements G06F9/46
• CPC Class Codes: H04M 11/062 using different frequency bands for speech and other data
• CPC Class Codes: H04M 7/0069 comprising a residential gateway, e.g. those which provide an adapter for POTS or ISDN terminals
• CPC Class Codes: H04W 4/00 Services specially adapted for wireless communication networks; Facilities therefor
• CPC Class Codes: H04W 76/10 Connection setup

Abstract

A method includes receiving a trigger event at a customer premise equipment management system from a service provider system. The trigger event includes a request for retrieval of customer premise equipment data from at least one customer premise equipment device. The method includes issuing, from the customer premise equipment management system, a customer premise equipment data request to the at least one customer premise equipment device in response to receiving the trigger event. Each customer premise equipment data request includes a customer premise equipment access certificate to gain access to particular customer premise equipment data. The method also includes receiving, at the customer premise equipment management system, the requested customer premise equipment data.

Claims

1. A method comprising:

receiving a trigger event at a customer premise equipment management system from a service provider system, wherein the trigger event comprises a request for retrieval of customer premise equipment data from a customer premise equipment device;

determining, in response to the trigger event and based on customer premise equipment access data stored in a database of the customer premise equipment management system, an application program interface supported by the customer premise device;

issuing, from the customer premise equipment management system, a customer premise equipment data request to the customer premise equipment device via the application program interface; and

receiving, at the customer premise equipment management system, the customer premise equipment data.

2. The method of claim 1, wherein the customer premise equipment data comprises local area network performance parameters, local area network usage parameters, local area network performance statistics, or a combination thereof.

3. The method of claim 1, wherein the customer premise equipment data comprises wide area network performance parameters, wide area network performance statistics, wide area network usage parameters, upstream wide area network usage, downstream wide area network usage, upstream wide area network usage statistics, downstream wide area network usage statistics, or a combination thereof.

4. The method of claim 1, wherein the customer premise equipment data comprises a bulk download of customer premise equipment data from multiple premise equipment devices.

5. The method of claim 1, wherein the customer premise equipment access data includes a customer premise equipment access certificate associated with the customer premise equipment device.

6. The method of claim 1, further comprising storing a portion of the customer premise equipment data corresponding to a particular customer premise equipment device in a customer premise equipment data database as data associated with the particular customer premise equipment device.

7. The method of claim 1, wherein issuing the customer premise equipment data request comprises communicating via parallel communication channels to the customer premise equipment device and an additional customer premise equipment device.

8. The method of claim 1, wherein the customer premise equipment device comprises a digital subscriber line modem, a set-top box device, a residential gateway, or a combination thereof.

9. The method of claim 1, wherein the trigger event comprises one of multiple periodic requests for customer premise equipment data.

19. The method of claim 1, further comprising:

establishing a communication channel from the customer premise equipment management system using the application program interface, wherein the customer premise equipment data request is issued via the communication channel.

10. A computer readable storage device comprising instructions executable by a processor to perform operations including:

receiving a trigger event at a customer premise equipment management system from a service provider system, wherein the trigger event comprises a request for retrieval of customer premise equipment data from a customer premise equipment device;

determining, in response to the trigger event and based on customer premise equipment access data stored in a database of the customer premise equipment management system, an application program interface supported by the customer premise device;

issuing a customer premise equipment data request via the application program interface to the customer premise equipment device; and

receiving the customer premise equipment data in response to the customer premise equipment data request.

11. The computer readable storage device of claim 10, wherein the customer premise equipment access data further includes a customer premise equipment access certificate associated with the customer premise equipment device.

12. The computer readable storage device of claim 10, wherein the operations further include storing the customer premise equipment data in a customer premise equipment data database.

13. The computer readable storage device of claim 10, wherein the operations further include forwarding the customer premise equipment data to the service provider system.

20. The computer readable storage device of claim 10, wherein the operations further comprise establishing a communication channel from the customer premise equipment management system using the application program interface, wherein the customer premise equipment data request is issued via the communication channel.

14. A system, comprising:

a processor; and

a memory accessible to the processor, the memory comprising instructions executable by the processor to perform operations including;

receiving, at a customer premise equipment device, a data request from a customer premise equipment management system, wherein the data request is received via an application program interface identified based on stored customer premise equipment access data, wherein the application program interface is associated with the customer premise equipment device; and

sending, in response to the data request, requested data to the customer premise equipment management system.

15. The system of claim 14, wherein the data request comprises a request for a bulk download of customer premise data.

16. The system of claim 14, wherein the data request comprises a request for wide area network data, local area network data, or any combination thereof.

17. The system of claim 14, wherein the data request is received as part of a trouble shooting procedure.

18. The system of claim 14, wherein the data request is received as part of a maintenance procedure.