Methods, systems, and products for security services

• US 8,937,658 B2
• Filed: 10/15/2009
• Issued: 01/20/2015
• Est. Priority Date: 10/15/2009
• Status: Active Grant

• Current Assignee: SimpliSafe Incorporated (Hellman & Friedman LLC)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Hicks, John Alson III, Huslak, Nicholas S., Aromando, James, Connell, Francis John, Mueller, Mark W., Sharma, Deva-Datta, Shrewsbury, J. Kirk, Cercena, Michael D.
• Primary Examiner(s): Perungavoor, Sath V
• Assistant Examiner(s): AYNALEM, NATHNAEL B
• Application Number:
  US12/579,436
• Publication Number:
  US 20110090334A1
• Time in Patent Office: 1,923 Days
• Field of Search: 340/286.02, 340/506, 340/500, 340/541, 340/539.22, 340/3.1, 340/539.25, 348 42- 60, 348/143, 348/159, 348/160, 348/169, 348/152, 345/419, 382/154, 702/152, 702/153, 455/404.1, 455/404.2, 379 37- 51
• US Class Current: 348/143
• CPC Class Codes: G08B 13/19656 Network used to communicate with a camera, e.g. WAN, LAN, Internet
• CPC Class Codes: G08B 13/19658 Telephone systems used to communicate with a camera, e.g. PSTN, GSM, POTS
• CPC Class Codes: G08B 13/19682 Graphic User Interface [GUI] presenting system data to the user, e.g. information on a screen helping a user interacting with an alarm system
• CPC Class Codes: G08B 19/005 combined burglary and fire alarm systems
• CPC Class Codes: G08B 25/001 Alarm cancelling procedures or alarm forwarding decisions, e.g. based on absence of alarm confirmation
• CPC Class Codes: G08B 25/004 Alarm propagated along alternative communication path or using alternative communication medium according to a hierarchy of available ways to communicate, e.g. if Wi-Fi not available use GSM
• CPC Class Codes: G08B 25/005 Alarm destination chosen according to a hierarchy of available destinations, e.g. if hospital does not answer send to police station
• CPC Class Codes: H04L 65/1016 IP multimedia subsystem [IMS]
• CPC Class Codes: H04L 65/612 for unicast
• CPC Class Codes: H04N 7/181 for receiving images from a plurality of remote sources

Abstract

Methods, systems, and products are disclosed for notification of alarms in security systems. An alarm is detected in a security system. An alarm code is associated to a camera, and video data is retrieved from the camera. An alarm notification address is retrieved and the video data is sent to the IP alarm notification address.

Claims

1. A method, comprising:

receiving, at a monitoring server, a packetized alarm message sent from an Internet protocol address assigned to a security system;

determining, by the monitoring server, an alarm code from the packetized alarm message;

retrieving, by the monitoring server, camera permissions associated with the Internet protocol address of the security system, the camera permissions defining permissible geographical locations from which remote access is permitted to cameras during the alarm condition detected by the security system;

determining, by the monitoring server, a global positioning system location associated with a video request is permitted by the camera permissions;

selecting, by the monitoring server, a permissible camera from the camera permissions;

sending, from the monitoring server, the video request over a packet data network to the Internet protocol address assigned to the security system, the video request requesting video data associated with the alarm code;

receiving, at the monitoring server, the video data associated with the alarm code of an alarm detected by the security system;

querying, by the monitoring server, a central notification database for the Internet protocol address assigned to the security system, the central notification database associating different Internet protocol addresses assigned to different security systems to different notification addresses;

retrieving, by the monitoring server, one of the different notification addresses associated with the Internet protocol address assigned to the security system; and

sending, from the monitoring server, the video data to the one of the different notification addresses to alert of the alarm detected by the security system.

2. The method of claim 1, further comprising:

querying a microphone table for the alarm code, the microphone table associating different outputs of different microphones to different alarm codes; and

retrieving an output of one of the different microphones that is associated with the alarm code.

3. The method of claim 1, further comprising:

retrieving a list of conference addresses;

establishing a shared communication that conferences each address in the list of conference addresses with the video data.

4. The method of claim 1, further comprising receiving a manually created instruction sent from the one of the different notification addresses to manually activate the security system.

5. The method of claim 1, further comprising receiving a cancellation message sent from the one of the different notification addresses to cancel the alarm detected by the security system.

6. The method of claim 1, further comprising a personalized set of rules associated with the Internet protocol address assigned to the security system, the personalized set of rules defining different thresholds of sensory outputs at which personalized alerts are sent to the one of the different notification addresses.

7. The method of claim 1, further comprising:

receiving a temperature output detected by a temperature sensor;

retrieving a heat rule that compares the temperature output to a threshold value;

downloading a weather report in response to the temperature output exceeding the threshold value, the weather report associated with a physical address of the security system; and

sending the weather resort in an alert message to the one of the different notification addresses.

8. The method of claim 1, further comprising:

determining glass breakage from an output of a sensor to the security system;

retrieving a rule to download names of businesses that repair glass;

sending the names of the businesses in an alert message to the one of the different notification addresses.

9. A system, comprising:

a processor; and

a memory storing code that when executed causes the processor to perform operations, the operations comprising;

receiving a packetized alarm message sent from an Internet protocol address assigned to a security system;

retrieving an alarm code from the packetized alarm message;

retrieving camera permissions associated with the Internet protocol address of the security system, the camera permissions defining permissible geographical locations from which remote access is permitted to cameras during the alarm condition detected by the security system;

determining a global positioning system location associated with a video request is permitted by the camera permissions;

selecting a permissible camera from the camera permissions;

sending the video request over a packet data network to the Internet protocol address, the video request requesting video data associated with the alarm code;

receiving the video data associated with the alarm code of an alarm detected by the security system;

querying a central notification database for the Internet protocol address, the central notification database associating different Internet protocol addresses assigned to different alarm systems to different notification addresses;

retrieving one of the different notification addresses associated with the Internet protocol address assigned to the security system; and

sending the video data to the one of the different notification addresses to alert of the alarm detected by the security system.

10. The system of claim 9, wherein the operations further comprise:

detecting smoke from an output of a sensor to the security system;

retrieving a rule to download names of businesses that repair smoke damage; and

sending the names of the businesses in an alert message to the one of the different notification addresses.

11. The system of claim 9, wherein the operations further comprise:

determining simultaneous availability of both a wireline connection to the Internet protocol address of the security system and a wireless connection to the Internet protocol address of the security system; and

preferring the wireline connection for a call to the Internet protocol address of the security system.

12. The system of claim 9, wherein the operations further comprise:

determining unavailability of a wireline connection to the Internet protocol address of the security system; and

routing a call into a wireless network to a wireless address associated with the Internet protocol address of the security system.

13. The system of claim 9, wherein the operations further comprise:

determining unavailability of a wireline connection to the Internet protocol address of the security system;

determining unavailability of a wireless connection to the Internet protocol address of the security system;

entering a reversion condition in response to a loss of communication between the monitoring server and the security system;

retrieving a reversion address in response to the loss of communication; and

sending a reversion message to the reversion address alerting of the loss of communication between the monitoring server and the security system.

14. The system of claim 9, wherein the operations further comprise receiving a health and safety designation in the packetized alarm message, the health and safety designation prioritizing the packetized alarm message over other traffic.

15. The system of claim 9, wherein the operations further comprise receiving a back-up power message indicating the security system is electrically powered by a back-up power source during an outage of an electrical grid.

16. The system of claim 15, wherein the operations further comprise subsequently receiving a grid power message that electrical power has been restored from the electrical grid.

17. The system of claim 9, wherein the operations further comprise establishing a session that simultaneously sends the video data to multiple ones of the different notification addresses.

18. The system of claim 9, wherein the operations further comprise establishing a conference between an agent and a remote conference participant.

19. The system of claim 18, wherein the operations further comprise sending the video data to the remote conference participant during the conference.

20. A hardware memory storing instructions that when executed cause a processor to perform operations, the operations comprising:

receiving a packetized alarm message sent from an Internet protocol address assigned to a security system;

retrieving an alarm code from the packetized alarm message associated with an alarm condition detected by the security system;

retrieving camera permissions associated with the Internet protocol address of the security system, the camera permissions defining permissible geographical locations from which remote access is permitted to cameras during the alarm condition detected by the security system;

determining a global positioning system location associated with a video request is permitted by the camera permissions;

selecting a permissible camera from the camera permissions;

sending the video request over a packet data network to the Internet protocol address, the video request requesting video data from an output of the permissible camera;

receiving the video data associated with the output of the permissible camera;

querying a central notification database for the Internet protocol address, the central notification database associating different Internet protocol addresses of different security systems to different notification addresses;

retrieving one of the different notification addresses associated with the Internet protocol address assigned to the security system; and

sending the video data to the one of the different notification addresses to alert of the alarm detected by the security system.