Systems and methods for structured voice interaction facilitated by data channel

• US 8,938,052 B2
• Filed: 06/05/2013
• Issued: 01/20/2015
• Est. Priority Date: 04/21/2005
• Status: Active Grant

• Current Assignee: The Invention Science Fund I, L.L.C. (Intellectual Ventures LLC)
• Original Assignee: The Invention Science Fund I, L.L.C. (Intellectual Ventures LLC)
• Inventors: Jung, Edward K. Y., Levien, Royce A., Lord, Robert W., Malamud, Mark A., Rinaldo, Jr., John D., Cohen, Alexander J.
• Primary Examiner(s): Gauthier, Gerald
• Application Number:
  US13/910,967
• Publication Number:
  US 20130336467A1
• Time in Patent Office: 594 Days
• Field of Search: 370/352, 370/329, 379/88.01, 379/88.04, 379/88.13, 379/88.14, 379/88.18, 379/93.23, 379/88.03, 379/88.16, 379/10.03, 379/88.02, 379/88.17, 379/88.23, 379/93.17, 379/93.25, 379/100.01, 379/201.04, 455/418, 455/426.1, 455/563, 704/270, 704/253, 704/270.1, 704/272, 704/275, 704/277, 707/716, 709/204, 709/224, 709/206, 709/218, 709/227, 715/718, 715/205, 715/209, 715/249, 715/841, 701/202, 701/420, 701/438, 701/533, 345/173, 482/8, 713/168
• US Class Current: 379/88.01
• CPC Class Codes: G10L 15/22 Procedures used during a speech recognition process, e.g. man-machine dialogue
• CPC Class Codes: H04M 2203/252 where a voice mode is enhanced with visual information
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/4936 Speech interaction details speech recognition per se G10L15/00

Abstract

A voice channel connection and a data channel connection are established with a structured voice interaction system. Navigation information for and provided by the structured voice interaction system is received over the data channel connection. The data channel navigation information is coordinated with navigation information provided by the structured voice interaction system over the voice channel connection.

Claims

1. A system comprising:

circuitry configured for coordinating visual information with one or more voice prompts for a structured voice interaction system; and

circuitry configured for communicating the visual information to a device in association with the one or more voice prompts for the structured voice interaction system.

2. The system of claim 1, wherein the circuitry configured for coordinating visual information with one or more voice prompts for a structured voice interaction system comprises:

circuitry configured for coordinating related visual information with one or more voice prompts for a structured voice interaction system.

3. The system of claim 1, further comprising:

circuitry configured for establishing at least one connection with the device.

4. The system of claim 1, wherein the circuitry configured for communicating the visual information to a device in association with the one or more voice prompts for the structured voice interaction system comprises:

circuitry configured for communicating the visual information to a device in association with the one or more voice prompts for the structured voice interaction system via one or more of the following;

a short message service connection, an enhanced message service connection, or a multimedia message service connection.

5. The system of claim 1, wherein the circuitry configured for communicating the visual information to a device in association with the one or more voice prompts for the structured voice interaction system comprises:

circuitry configured for communicating the visual information to a device in association with the one or more voice prompts for the structured voice interaction system via one or more of the following;

a digital communication link, an analog communication link, a client-server communication link, a peer-to-peer communication link, or a mobile-base station communication link.

6. The system of claim 1, further comprising:

circuitry configured for receiving at least one of one or more spoken words or one or more touch tones.

7. The system of claim 1, further comprising:

circuitry configured for adapting visual information according to one or more commands received.

8. The system of claim 1, further comprising:

circuitry configured for recognizing one or more navigation commands received.

9. The system of claim 1, further comprising:

circuitry configured for receiving one or more touch screen selections.

10. The system of claim 1, further comprising:

circuitry configured for authenticating at least one of a device or a user.

11. The system of claim 1, further comprising:

circuitry configured for receiving one or more navigation commands.

12. The system of claim 1, wherein the circuitry configured for coordinating visual information with one or more voice prompts for a structured voice interaction system comprises:

circuitry configured for coordinating at least one of the following types of visual information with one or more voice prompts for a structured voice interaction system;

text, image, icon, map, tree, phone number, instruction, link, menu, structure, or index.

13. The system of claim 1, wherein the circuitry configured for coordinating visual information with one or more voice prompts for a structured voice interaction system comprises:

circuitry configured for coordinating visual information associated with one or more commercial geographic locations with one or more voice prompts for a structured voice interaction system.

14. The system of claim 1, wherein the circuitry configured for coordinating visual information with one or more voice prompts for a structured voice interaction system comprises:

circuitry configured for coordinating visual information associated with one or more geographic locations of one or more people, products, activities, or services with one or more voice prompts for a structured voice interaction system.

15. The system of claim 1, wherein the circuitry configured for communicating the visual information to a device in association with the one or more voice prompts for the structured voice interaction system comprises:

circuitry configured for communicating the visual information to a mobile phone device in association with the one or more voice prompts for the structured voice interaction system.

16. The system of claim 1, wherein the circuitry configured for coordinating visual information with one or more voice prompts for a structured voice interaction system comprises:

circuitry configured for coordinating visual information with one or more voice prompts for at least one of the following types of structured voice interaction systems;

voice-in-voice-out or audio input system.

17. The system of claim 1, wherein the circuitry configured for coordinating visual information with one or more voice prompts for a structured voice interaction system comprises:

circuitry configured for coordinating visual information associated with one or more commands with one or more voice prompts for a structured voice interaction system.

18. The system of claim 1, wherein the circuitry configured for coordinating visual information with one or more voice prompts for a structured voice interaction system comprises:

circuitry configured for coordinating visual information associated with at least one aspect of a structured voice interaction system with one or more voice prompts for at least one other aspect of the structured voice interaction system.

19. The system of claim 1, wherein the circuitry configured for coordinating visual information with one or more voice prompts for a structured voice interaction system comprises:

circuitry configured for coordinating visual information selected from history data with one or more voice prompts for a structured voice interaction system.

20. The system of claim 1, wherein the circuitry configured for coordinating visual information with one or more voice prompts for a structured voice interaction system comprises:

circuitry configured for coordinating visual information associated with one or more shortcuts with one or more voice prompts for a structured voice interaction system.

21. The system of claim 1, wherein the circuitry configured for coordinating visual information with one or more voice prompts for a structured voice interaction system comprises:

circuitry configured for coordinating visual information associated with one or more levels of a structured voice interaction system with one or more voice prompts for the structured voice interaction system.

22. The system of claim 1, wherein the circuitry configured for coordinating visual information with one or more voice prompts for a structured voice interaction system comprises:

circuitry configured for coordinating visual information selected based at least partly on one or more user attributes or one or more user preferences with one or more voice prompts for a structured voice interaction system.

23. The system of claim 1, wherein the circuitry configured for coordinating visual information with one or more voice prompts for a structured voice interaction system comprises:

circuitry configured for coordinating visual information associated with one or more of the following;

a recommendation, an area, a person, a place, a product, a service, an activity, an address, a coordinate, an organization chart, an order, a file, a resource, or a web page.

24. The system of claim 1, wherein the circuitry configured for coordinating visual information with one or more voice prompts for a structured voice interaction system comprises:

circuitry configured for coordinating visual information with one or more voice prompts for at least one of the following types of structured voice interaction systems;

consumer information service, directory service, gaming service, or information source.

25. The system of claim 1, wherein the circuitry configured for coordinating visual information with one or more voice prompts for a structured voice interaction system comprises:

circuitry configured for coordinating visual information with one or more voice prompts for a structured voice interaction system that includes a set of prompts and a set of possible responses.

26. The system of claim 18, wherein the circuitry configured for communicating the visual information to a device in association with the one or more voice prompts for the structured voice interaction system comprises:

circuitry configured for communicating the visual information and the one or more voice prompts to a device.

27. A system comprising:

circuitry configured for communicating to a device a voice prompt for a structured voice interaction system; and

circuitry configured for communicating to the device visual information associated with the voice prompt for the structured voice interaction system.

28. The system of claim 27, wherein the circuitry configured for communicating to a device a voice prompt for a structured voice interaction system comprises:

circuitry configured for communicating to a device a voice prompt for at least one of the following types of structured voice interaction systems;

voice-in-voice-out, audio input system, consumer information service, directory service, gaming service, or information source.

29. The system of claim 27, wherein the circuitry configured for communicating to a device a voice prompt for a structured voice interaction system comprises:

circuitry configured for communicating to a device a voice prompt for a structured voice interaction system that includes a set of prompts and a set of possible responses.

30. The system of claim 27, wherein the circuitry configured for communicating to the device visual information associated with the voice prompt for the structured voice interaction system comprises:

circuitry configured for communicating to the device at least one of the following types of visual information;

text, image, icon, map, tree, phone number, instruction, link, menu, structure, or index.

31. The system of claim 27, wherein the circuitry configured for communicating to the device visual information associated with the voice prompt for the structured voice interaction system comprises:

circuitry configured for communicating to the device visual information associated with one or more geographic locations of one or more people, products, activities, or services.

32. The system of claim 27, wherein the circuitry configured for communicating to the device visual information associated with the voice prompt for the structured voice interaction system comprises:

circuitry configured for communicating to the device visual information associated with one or more of the following;

history data, a shortcut, a recommendation, an area, a person, a place, a product, a service, an activity, an address, a coordinate, an organization chart, an order, a file, a resource, or a web page.

33. The system of claim 27, wherein the circuitry configured for communicating to the device visual information associated with the voice prompt for the structured voice interaction system comprises:

circuitry configured for communicating to the device visual information associated with one or more levels of the structured voice interaction system.

34. A system comprising:

circuitry configured for authenticating a caller or a device;

circuitry configured for selecting visual information based at least partly on authentication of the caller or the device; and

circuitry configured for communicating to the device the visual information in association with one or more voice prompts.