Systems and methods for structured voice interaction facilitated by data channel
First Claim
Patent Images
1. A system comprising:
- circuitry configured for coordinating visual information with one or more voice prompts for a structured voice interaction system; and
circuitry configured for communicating the visual information to a device in association with the one or more voice prompts for the structured voice interaction system.
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Abstract
A voice channel connection and a data channel connection are established with a structured voice interaction system. Navigation information for and provided by the structured voice interaction system is received over the data channel connection. The data channel navigation information is coordinated with navigation information provided by the structured voice interaction system over the voice channel connection.
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Citations
34 Claims
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1. A system comprising:
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circuitry configured for coordinating visual information with one or more voice prompts for a structured voice interaction system; and circuitry configured for communicating the visual information to a device in association with the one or more voice prompts for the structured voice interaction system. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26)
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27. A system comprising:
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circuitry configured for communicating to a device a voice prompt for a structured voice interaction system; and circuitry configured for communicating to the device visual information associated with the voice prompt for the structured voice interaction system. - View Dependent Claims (28, 29, 30, 31, 32, 33)
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34. A system comprising:
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circuitry configured for authenticating a caller or a device; circuitry configured for selecting visual information based at least partly on authentication of the caller or the device; and circuitry configured for communicating to the device the visual information in association with one or more voice prompts.
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Specification