System and method for triggering on platform usage

• US 8,938,053 B2
• Filed: 10/15/2013
• Issued: 01/20/2015
• Est. Priority Date: 10/15/2012
• Status: Active Grant

• Current Assignee: Twilio, Inc.
• Original Assignee: Twilio, Inc.
• Inventors: Cooke, Evan, Milliron, Timothy, Ballai, Adam, Nowack, Matthew D, Hagemann, Robert C III
• Primary Examiner(s): TIEU, BINH KIEN
• Application Number:
  US14/054,464
• Publication Number:
  US 20140106704A1
• Time in Patent Office: 462 Days
• Field of Search: 379/32.01, 379/111, 379/112.01, 379/112.04, 379/112.06, 379/131, 379/133, 379/201.01, 379/201.02, 379/114.01, 709/203, 709/224, 709/229, 719/328, 726/23
• US Class Current: 379/114.01
• CPC Class Codes: G06F 9/542 Event management; Broadcasting; Multicasting; Notifications
• CPC Class Codes: G06F 9/546 Message passing systems or structures, e.g. queues
• CPC Class Codes: H04L 43/08 Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters
• CPC Class Codes: H04L 43/10 Active monitoring, e.g. heartbeat, ping or trace-route
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04Q 2213/13098 Mobile subscriber
• CPC Class Codes: H04W 24/08 Testing, supervising or monitoring using real traffic
• CPC Class Codes: H04W 4/16 Communication-related supplementary services, e.g. call-transfer or call-hold

Abstract

A system and method for triggering on platform usage can include at a platform, receiving and storing a trigger configuration of an account; operating a platform comprising internally executing a process on behalf of an account and publishing at least one event when executing the process; at the platform, incrementing a counter in response to the at least one event and if the stored trigger configuration species a usage key associated with a category of counted events of the at least one event; monitoring counters in a context of an associated trigger; and processing the trigger upon the counter satisfying condition of an associated trigger.

Claims

1. A method comprising:

at a multitenant platform, receiving a trigger configuration creation request from an account and storing a trigger configuration of the account, wherein the received trigger configuration includes a callback uniform resource identifier and a trigger condition;

operating the multitenant platform comprising internally executing a process on behalf of an account and publishing at least one event when executing the process;

at the platform, incrementing a counter in response to the at least one event if the stored trigger configuration of the account specifies a usage key associated with a category of counted events of the at least one event;

monitoring counters in a context of an associated trigger; and

processing the trigger, wherein processing the trigger comprises transmitting a request to the callback uniform resource identifier of an application server outside of a security layer of the multitenant platform, upon the counter satisfying the trigger condition of an associated trigger.

2. The method of claim 1, wherein the received trigger configuration includes a evaluation time interval parameter, and wherein monitoring counters in a context of an associated usage trigger comprises evaluating if a counter satisfies the trigger condition at a time interval determined by the evaluation time interval parameter of the usage trigger.

3. The method of claim 1, further comprising responding to received trigger configuration with a communication address of a resource of the platform, and wherein transmitting a communication to the callback uniform resource identifier comprises transmitting the communication from the resource with the communication address.

4. The method of claim 1, wherein transmitting a communication to the callback uniform resource identifier comprises signing callback communication with a token of the account.

5. The method of claim 1, wherein transmitting a communication to the callback uniform resource identifier comprises transmitting the callback communication through a virtual private network configured with an external resource of the account.

6. The method of claim 1, wherein internally executing a process of an account comprises internally executing the process of the account on platform computing resources protected from direct access by the account.

7. The method of claim 1, wherein processing the trigger comprises altering a process of the account executing on the platform.

8. The method of claim 7, wherein the platform is a communication service platform managing communication sessions of an account, and wherein altering a process of the account comprises terminating at least one active communication session of an account according to a trigger action of the trigger configuration.

9. The method of claim 1, wherein the platform is a communication service platform and operating the platform comprises managing a synchronous voice call session through resources of the communication service platform;

and wherein the at least one event is a call event.

10. The method of claim 1, wherein the platform is a communication service platform and operating the platform comprises managing a synchronous voice call session through resources of the communication service platform;

and wherein the at least one event is a short message service (SMS) event.

11. The method of claim 1, wherein the platform is a communication service platform and operating the platform comprises managing a synchronous voice call session through resources of the communication service platform;

and wherein the at least one event is a multimedia messaging service (MMS) event.

12. The method of claim 1, wherein publishing at least one event when executing the process comprises publishing an error alert in response to encountering an error in the process of the account.

13. The method of claim 12, wherein processing the trigger comprises asynchronously executing a configured error response action specified by the usage key.

14. The method of claim 12, wherein incrementing a counter in response to the at least one event further comprises:

storing an individual record of an event, wherein at least two events are stored;

summarizing records of events into summarized event notification; and

wherein incrementing a counter is updated in response to the summarized event notification.

15. The method of claim 1, further comprising receiving an application response to the request from the application server outside of a security layer of the multitenant platform.

16. A method comprising:

at a multitenant computing platform, executing processes of an account;

internal resources of the multitenant platform submitting operational event records during executing processes of the account;

receiving a first trigger request of the account and storing a first usage trigger configuration of the account, wherein a usage trigger configuration includes a usage key parameter defining a counted event type, at least one evaluation time interval parameter, and a callback uniform resource identifier of an account application server outside of a security layer of the multitenant computing platform;

processing a submitted operational event record at a counter system comprising if the operational event record maps to the usage key of the a usage trigger incrementing a counter indexed by the usage key; and

at a time determined from the evaluation time interval of the usage trigger, evaluating the counter indexed by the usage key of the usage trigger and if a counter satisfies a condition of the usage trigger communicating information of the counter indexed by the usage key to an outside resource at the callback uniform resource identifier.

17. The method of claim 16, wherein incrementing the counter indexed by the usage key comprises creating a counter indexed by the usage key if the counter does not exist.

18. The method of claim 16, further comprising receiving a response to the communication to the outside resource.

19. A system comprising:

a service platform with multiple accounts and including computing resources isolated from direct access from an account and configured to execute processes on behalf of the account;

a transaction system, communicatively coupled to event notifications of the computing resources of the service platform and including a counter system;

the counter system including a sparse set of event counters defined by usage triggers stored in a usage trigger database;

the usage trigger database to store account created usage triggers, a usage trigger including at least a usage key parameter defining a counted event type, at least one evaluation time interval parameter, and a callback uniform resource identifier parameter defining an application server outside of the computing resource isolated from direct access; and

a trigger monitoring system configured to evaluate usage triggers of the usage trigger database at time specified by an evaluation time interval parameter and if a counter indexed by the usage key of the usage trigger satisfies a condition the trigger monitoring system communicates to an application server at the callback uniform resource identifier a trigger action of the usage trigger.

20. The system of claim 19, wherein the event notifications are errors encountered when executing a process of the account.