High value display case system
First Claim
Patent Images
1. A display case system comprising:
- a display case configured to house a plurality of products;
a gateway coupled to the display case, the gateway configured to communicate with a client device associated with the product in the display case; and
a communication device coupled to the gateway, the communication device configured to enable a communication session between the communication device and the client device associated with the plurality of products, the client device configured to remotely lock and unlock the display case to allow access to all products in the display case prior to a purchase of at least one of the products, the access based on the communication session, the client device configured to generate a graphical user interface comprising a video clip of a user approaching the display case, an image of the product, an image of a face of the user, and a history log of times when the display case has been opened and closed.
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Abstract
A display case system has a display case, a gateway, and a communication device. The display case houses a product. The gateway is coupled to the display case and communicates with a client device associated with the product in the display case. A communication device is coupled to the gateway and enables a communication session between the communication device and the client device associated with the product. The client device remotely locks and unlocks the display case to allow access to the product based on the communication session.
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Citations
18 Claims
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1. A display case system comprising:
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a display case configured to house a plurality of products; a gateway coupled to the display case, the gateway configured to communicate with a client device associated with the product in the display case; and a communication device coupled to the gateway, the communication device configured to enable a communication session between the communication device and the client device associated with the plurality of products, the client device configured to remotely lock and unlock the display case to allow access to all products in the display case prior to a purchase of at least one of the products, the access based on the communication session, the client device configured to generate a graphical user interface comprising a video clip of a user approaching the display case, an image of the product, an image of a face of the user, and a history log of times when the display case has been opened and closed. - View Dependent Claims (2, 3, 4)
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5. A gateway comprising:
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a service call button identifier module configured to identify a service call button in a store; a display case identifier module configured to identify a display case associated with the service call button in the store; a product identifier module configured to identify a product plurality of products associated with the display case; a customer service client device locator module configured to identify a remote client device outside the store, the remote client device associated with the plurality of products inside the display case in the store, the remote client device configured to generate a graphical user interface comprising a video clip of a user approaching the display case, an image of one of the plurality of products, an image of a face of the user, and a history log of times when the display case has been opened and closed; a communication module configured to enable a video communication session between a communication device at the display case and the remote client device; and a display case switch module configured to control a lock of the display case in response to the remote client device to allow access to the plurality of products. - View Dependent Claims (6, 7, 8)
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9. A computer-implemented method comprising:
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receiving a call service from a service call button in a store; identifying the service call button in the store; identifying a display case associated with the service call button in the store; identifying a plurality of products associated with the display case; identifying a remote client device outside the store, the remote client device associated with the plurality of products inside the display case in the store, the remote client device configured to generate a graphical user interface comprising a video clip of a user approaching the display case, an image of the plurality of products, an image of a face of the user, and a history log of times when the display case has opened and closed; establishing a video communication session between a communication device at the display case and the remote client device; and controlling a lock of the display case in response to the remote client device to allow access to all products in the display case prior to a purchase of at least one of the products. - View Dependent Claims (10, 11)
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12. A non-transitory computer-readable storage medium storing a set of instructions that, when executed by a processor, cause the processor to perform operations, comprising:
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receiving a call service from a service call button in a store; identifying the service call button in the store; identifying a display case associated with the service call button in the store; identifying a plurality of products associated with the display case; identifying a remote client device outside the store, the remote client device associated with the plurality of products inside the display case in the store, the remote client device configured to generate a graphical user interface comprising a video clip of a user approaching the display case, an image of the plurality of products, an image of a face of the user, and a history log of times when the display case has opened and closed; establishing a video communication session between a communication device at the display case and the remote client device; and controlling a lock of the display case in response to the remote client device to allow access to all products in the display case prior to a purchase of at least one of the products. - View Dependent Claims (13, 14)
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15. A method comprising:
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providing a display case for housing a plurality of products in a retail store; associating the plurality of products in the display case with a client device, the client device located outside the store, the client device configured to generate a graphical user interface comprising a video clip of a user approaching the display case, an image of the plurality of products, an image of a face of the user, and a history log of times when the display case has been opened and closed; enabling a two-way audio and video communication between a customer at the display case and a customer service representative at the client device, the customer service representative associated with the plurality of products; and enabling the customer service representative at the client device to control a lock at the display case to allow the customer access to all products in the display case prior to a purchase of at least one of the products, the access based on the two-way audio and video communication. - View Dependent Claims (16)
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17. A method comprising:
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activating a service call button of a display case at a retail store; communicating via audio and video conference with a remote customer service representative associated with a plurality of products housed in the display case in response to the service call button being activated, the remote customer service representative operating a client device configured to generate a graphical user interface comprising a video clip of a user approaching the display case, an image of the plurality of products, an image of a face of the user, and a history log of times when the display case has been opened and closed; and accessing the plurality of products from the display case in response to the remote customer service representative unlocking the display case and prior to a purchase of at least one of the products in the display case. - View Dependent Claims (18)
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Specification