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Video-assisted self-service transaction device

  • US 8,941,709 B2
  • Filed: 07/11/2012
  • Issued: 01/27/2015
  • Est. Priority Date: 07/11/2011
  • Status: Active Grant
First Claim
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1. A method comprising:

  • during a transaction between a user and a self-service video transaction device, detecting, by a computing device, an error associated with the transaction;

    in response to detecting the transaction error, identifying, by the computing device, a video agent terminal comprising video and audio functionalities to service the transaction error;

    determining, by the computing device, whether a wait time for connection to the video agent terminal exceeds a predetermined threshold time;

    if the wait time exceeds the predetermined threshold time, generating an error receipt comprising an identifier for the transaction error and contact information for resolution of the transaction error; and

    sending an instruction to the self-service video transaction device to print the error receipt.

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