System and method for three-way call detection
First Claim
1. A system for detecting a three-way call in a monitored telephone conversation, the system comprising:
- a speech recognition module configured to extract at least one characteristic of the monitored telephone conversation;
a database that stores a representation of the monitored telephone conversation in correspondence with the extracted at least one characteristic;
a three-way call detection module configured to analyze the at least one characteristic of the monitored telephone conversation so as to detect a presence or absence of the three-way call in the monitored telephone conversation; and
a tagging module configured to determine a starting point of the three-way call in the monitored telephone conversation,wherein the database further stores the determined starting point in correspondence with the representation of the monitored telephone conversation.
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Accused Products
Abstract
A system for detecting three-way calls in a monitored telephone conversation includes as speech recognition processor that transcribes the monitored telephone conversation and associates Characteristics of the monitored telephone conversation with a transcript thereof, a database to store the transcript and the characteristics associated therewith, and a three-way Call detection processor to analyze the characteristics of the conversation and to detect therefrom the addition of one or more parties to the conversation. The system preferably includes at least one domain-specific language model that the speech recognition processor utilizes to transcribe the conversation. The system may operate in real-time or on previously recorded conversations. A query and retrieval system may be used to retrieve and review call records from the database.
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Citations
20 Claims
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1. A system for detecting a three-way call in a monitored telephone conversation, the system comprising:
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a speech recognition module configured to extract at least one characteristic of the monitored telephone conversation; a database that stores a representation of the monitored telephone conversation in correspondence with the extracted at least one characteristic; a three-way call detection module configured to analyze the at least one characteristic of the monitored telephone conversation so as to detect a presence or absence of the three-way call in the monitored telephone conversation; and a tagging module configured to determine a starting point of the three-way call in the monitored telephone conversation, wherein the database further stores the determined starting point in correspondence with the representation of the monitored telephone conversation. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 20)
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10. A method for detecting a three-way call in a monitored telephone conversation, the method comprising:
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extracting at least one characteristic of the monitored telephone conversation; storing a representation of the monitored telephone conversation in correspondence with the extracted at least one characteristic; analyzing the at least one characteristic of the monitored telephone conversation so as to detect a presence or absence of the three-way call in the monitored telephone conversation; determining a starting point of the three-way call in the monitored telephone conversation; and storing the determined starting point in correspondence with the representation of the monitored telephone conversation. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18, 19)
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Specification