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System and method for dispatching field technicians based on locations of storage locations

  • US 8,948,355 B2
  • Filed: 06/20/2012
  • Issued: 02/03/2015
  • Est. Priority Date: 12/11/2008
  • Status: Expired due to Fees
First Claim
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1. A method, comprising:

  • obtaining, by a system having a processor, a service-call notification indicating a customer site associated with a service call; and

    generating, by the system, in response to obtaining the service-call notification, and based on each of a group of characteristics, a technician dispatch for use in dispatching one of a plurality of technicians;

    wherein;

    the group of characteristics on which the generating is base comprises;

    (a) a location of the customer site;

    (b) a current inventory of equipment or each of plurality of service-vehicle storage locations;

    (c) a current inventory of equipment for each of a plurality of non-service-vehicle warehouse storage locations;

    (d) a location of each of the service-vehicle storage locations;

    (e) a location of each of the non-service-vehicle warehouse storage locations;

    (f) a location of each of the plurality of technicians;

    (g) a type of problem associated with the service call, the problem being indicated b the service-call notification; and

    (h) a plurality of total-transit times;

    the type of problem is indicative of a part or tool needed at the customer site;

    each of the plurality of total-transit times is an amount of time required for the respective technician to travel from the location of the respective technician to a waypoint, at which the part or tool is located, and from the waypoint to the location of the service call andthe waypoint, at which the part or tool is located, is selected from a group consisting of;

    a first service vehicle of the plurality of service vehicles storage locations; and

    a first storage location, of the plurality of warehouse storage locations.

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