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Providing wireless mobile device information to a call center

  • US 8,948,727 B2
  • Filed: 05/28/2010
  • Issued: 02/03/2015
  • Est. Priority Date: 05/28/2010
  • Status: Active Grant
First Claim
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1. A method of providing wireless mobile device information from a vehicle for use by a call center in providing services at the vehicle, comprising the steps of:

  • (a) receiving at a vehicle interface module an indication of a vehicle operation by an operator;

    (b) based on the indication, determining at the vehicle interface module that at least one mobile device is available for Bluetooth pairing via the vehicle interface module using a Bluetooth transmission, wherein when a plurality of mobile devices is determined to be available, then selecting one of the plurality of mobile devices having the highest priority from a list of mobile devices;

    thereafter(c) pairing the mobile device with the vehicle interface module via Bluetooth communication;

    (d) obtaining at the vehicle interface module via Bluetooth communication a mobile identifier associated with the mobile device;

    (e) establishing a first call between a call center and the mobile device;

    (f) sending the mobile identifier from the vehicle interface module to the call center over the first call via the mobile device;

    (g) experiencing a disconnection event of the first call; and

    (h) using the mobile identifier and the mobile device to provide services at the vehicle from the call center over a second, subsequent call.

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